Tristan was amazing! He always kept me in the loop about what was going on with my car and made note of any special requests. My license plate and palm tree frame were bent and I knew I would have to bend it back. I told him he could just toss the frame because I couldn’t fix it. His team was nice enough to not only bend my license back, but my frame as well! It was such a thoughtful gesture and I appreciate it. He also assisted in helping me getting my tire light off. Excellent customer service. Thank you Tristan and the team!
Eric was a pleasure to work with!
Pedersen Toyota Scion Volvo Replied:
Thanks Brandon for the opportunity to repair your vehicle.
They communicated well and were accommodating.
Pedersen proovided excellent customer service with timely updates. Thank you!
Good communication, great service & happy to have my Volvo back looking terrific again. Thank you!
Always a good experience at Pederson Volvo Mike in the body shop was a pleasure to deal with
I had to leave for the airport and your team made sure I got out on time! Thanks!
Eric was awesome to work with. He showed me my options and helped me keep it within my budget.
My car was returned to me cleaner than when I dropped it off!! It really was a job well done. Thank you.
You guys are awesome! Definitely appreciate keeping me up to date on what's going on and going above and beyond for me as a customer!
Amazing place! They took care of everything. Everybody is so kind there and really care about their customers! I've been here a lot of times and I have never had a bad experience.
Vehicle Make : Volkswagen
Staff is very friendly and helpful.
I asked to have OEM parts and said that I would pay the difference. According to the bill you used aftermarket parts and charged me for OEM at 61.15. I need someone to tell me why you did that!! And if you used aftermarket you need to fix it correctly and at your cost. Very un-happy.
Michael Schrader ****-****-xxxx
Friendly, professional service. I appreciate the mobile updates. Eric in collision repair services was very helpful. Overall, a great experience would recommend Pedersen to others. Thank you.
Loved getting the text message updates!
Very nice repair job, they kept me informed during the repair with friendly updates, and finished on time. I highly recommend your shop for any repair work with my friends. Thank you.
The text update had the wrong date of completion. I found it annoying and caused me to make additional phone calls to add additional days to my rental which I did not need to do
They kept me very well informed during the process. It ended up taking longer than anticipated but there was more damage than initially thought. So far I'm very pleased with the repairs. The detail crew also did great. I don't think my car has ever been so clean.
You guys were super nice and super fast! Thanks for being so helpful with my insurance and fixing my tailgate!