The repair was excellent, looked as if nothing even happened.. the downside was the time frame kept changing from week to week for completion date.. overall was extremely satisfied with the service.
Not only did everything get fixed perfectly. I believe they did a new record time I believe it was only there for 8 days including the weekend and they had to replace the right front door panel and of course flowed out the paint and buff the whole side etcetera Etc. Cody with Collision took my truck to the service department to get the safety recalls done at the same time for me. Great service!
It took way too long and I have to bring it back Monday as the back passenger door won’t open from the inside.
****. Repair time: The repairs took far, far too long. Far longer than was estimated by the adjuster and even Huffines.I kept being promised the car on a certain date, but the date would come and go, and I'd be told a later date. I lost a SIGNIFICANT amount of money due to the car being out of service so long.
2. Attention to detail: For example, the front license plate was bent in the accident. The front metal license plate frame, powder-coated, was bent and distorted, with the coating scraped off in several places. Yet it was removed from a damaged bumper and bolted onto a brand new bumper without any action taken. The license plate should have been flattened out, a simple task, and the plate frame replaced at a cost of < $10. I saw the damage immediately. I would think it shouldn't have to be more than a $6600 repair to have the plate flattened and perhaps asking me whether I wanted a thin chrome plate frame, or even a black plastic one. So my first task was to remove them, flatten the plate with a mallet, and replace the distorted frame with a promotional, plastic one I had from an auto shop.
Lee was amazing. He kept me up to date and explained everything so I could understand it.
Good job I’m very happy with the work
For the most part I was very satisfied. There were a couple fresh scratches on the rear door from the collision that should have been touched up.
In driving my vehicle home, it seems to be pulling right. If I let go of the steering wheel, it drifts right. Unfortunately, I will not be able to bring it back until after the new year.
Cody was excellent to work with, he kept us informed and got the car back to us in 5 working days. He answered all our question and even helped us get a rent car the day we dropped off the Outback. He is a good ambassador for Huffines.
Kept to promised delivery communicated plan and did an outstanding job of providing daily status. Impressive!
Once Dan got on the job and began handling my claim and repair things went great! I understand he’s a relatively new director at the Huffines Lewisville body shop. Great hire! Your lucky to have him. He bent over backwards to make sure I was taken care of. Keep that guy around!!
Not ready when you promised
I have used Huffines for many years and everyone I have dealt with has been professional and very nice
Very quick and efficient repair. I was updated frequently about the status of the repair.
The staff was excellent professional and the service was excellent
Jeff was my point of contact and consultant who is very easy to speak with and I will tell other to take their cars there if they need Collision Repair.
On a scale from ****-10 they get a 12
The guys at Huffines collision did an awesome quality job replacing my tailgate. Service was great, quick, and professional
Great customer service and handled repairs in a prompt manner and kept me informed!
Jefferey was very caring and he kept me updated throughout the whole process of repair. He also tried to make my vehicle ready as fast as possible. Thanks a lot
I love the way my car looks and smells. You did an outstanding job and paid a lot of attention to perfecting the repair. Jeff was an incredible sales manager who cared as much about my car as I