My alignment wasn't fixed. Additionally herbs charged me the deductible that the insurance already paid. I wasn't updated when my car was going to be ready until the last day. This has been a bad experience
I was sick about my brand new (4 mos old), car getting hit, but knew there was only one place I "fully trusted" to do a super awesome job. And as usual, Brian Purkins didn't let me down. He's "Always" friendly, and very professional. I was around body work w/Herb's Paint & Body for "many years" & I can't even tell my car has been fixed. I'll only trust them for any/&/or all future Body work. I will always recommend Herb's (#****/Brian). And thank you Eric for doing such an awesome job.....(& the **** that did the work. Sorry, I didn't ask his name). But he did awesome as well. I am a "VERY" satisfied customer. Thank You Herb's (& Alan W.) for having such a wonderful, respectable company anyone can trust.
Jacqueline E. Mosler
There a few places in the back tailgate where there's something in the paint land my front license plate was left in the cargo area of my SUV but I have 100% sure Perkins will get them all taken care of and all will be fine.
The staff was fantastic! I appreciated that they went the extra mile. Thank you Aaron!
Job well done, many thanks.
We were pleasantly surprised by the kindness and respect we received from Aaron. He was very knowledgable and walked me through the process that they went through. With all of my questions he was patient and helpful. It was a great experience.
Aaron was great! The folks took care of me fast and right. Our experiences unfortunately have been more frequent due to other drivers than I would llike but you make less of a dent in my wallet!
I was satisfied with a service and the courtesy extended to me I was very pleased your people do good job
They seemed to be confused when I'd call for an update because they said there were three other white trucks in the shop. One person went to check and came back confused and asked if she could call me back in a minute. I guess she forgot what she went to find out.
On a different note, they had an issue with my tailgate and bumper and had to re-paint. I noticed the black plastic part of the bumper was scuffed up. I guess that is where the issue was. It wasn't bad enough to mention because I don't expect perfect.
I have been a faithful customer of Herb's for decades. Great customer service, excellent work - my car looks better than new- inside and out.
I would happily recommend Herb's to anyone!
Thanks to the whole Herb's team.
Aaron is the best. He is always in such a great and positive mood that it makes what would be a bad experience a good experience. His happiness is contagious.
A very personable, accommodating, and efficient organization! Highly recommend!
Vehicle Make : Volkswagen
Great service. Thank you
Great job, clean vehicle, which was a pleasent surprise, friendly staff. I would recommend your services.
Great service. Thanks again
Excellent service start to fibish
Over the top customer service. Exceeded my expectations once again. Love the phone status updates.
The job that you all did on my vehicle was beyond Great and I'd recommend this business to anyone!!!
Kept me informed of the progress of the repair. Courteous.
GREAT customer service. Every step of the
Process was easy and done with care!
Everybody was truly wonderful!!!
Had a nice greeting when I came in. They even offered me something to drink. The service was excellent. The repair process was fast.
We are having to bring it back for something that was missed and had to go back the next day for spare tire they forgot to put back in trunk.
Vehicle Make : Volkswagen
Fantastic and quick job but still done with good quality work. Great customer service. Will definitely be returning in the future if i need any more work done.
Service in only two days for great! And at a better price than Service King!
Great team. Always communicated status of vehicle. I am very appreciative of Aaron and the team.
Courteous and informative, helpful with resources that ensured I gat transportation. And work completed quickly, picked up a sparkling clean, well-repaired car. Many thanks!
Couldn't be more satisfied. Execrllent customer service and workmanship.
Thanks for all your help!
Everything was handled perfectly. No hassle! Thank you
Impeccable customer service. Aaron McDaniel went the extra mile to take care of my issues. In fact, I had the contract moved from Jupiter Chevrolet down the street, because their poor customer service. I have used Herb's several times through the years. I am always impressed.
Well done, timely work. And my car hasn't been this clean in years! Thank you Herb's for a job well done.
Well it's been a while since I seen my car and I didn't know what to think or if it was going to look the same... But yesterday why I picked my car up it looked exactly the was it looked when I first bought it and I loved the fact everyone there walked me through the process every step of the way. Thank you Herbs!!!!
Both helpful and friendly. Will recommend and be back when needed.
Amazing staff. Amazing work. I love it.
The customer service was outstanding. I loved getting the status updates. And everyone was very cordial and professional.
Outstanding communication throughout the process. Kept us up to date on progress daily. Car looks beautiful.
Everyone I interacted with was so kind and professional. It's too bad I have to wreck my car to come see you all!!
Incredible service. Dropped off my car to me at home when I couldn't make it to their office by end of day. I will use Herbs again if I need body repair.
Great customer service, friendly people, did what they said they would do
and did it well and quickly. I am very happy.
I am extremely pleased with everything done to my car! From start to end, I could not suggest any one thing that needs improvement or any items I was unhappy with.
It is nice to have a company truly care about the satisfaction of their customers and deliver quality exceptional customer service. Thank you for a more than pleasant experience.
All employees that I dealed with were wonderful, chris was great and gave me very important updates on my truck daily!!!
The customer service there was exceptional. They were very courteous and even helped me put my daughter's carseat back in my car. It was very helpful & appreciated. I will definitely recommend Herb's to anyone who needs repairs.
Vehicle Make : Mini Cooper
Aaron and Chris were helpful, kind and respectful in all of our interactions. I thoroughly enjoyed my experience with your company.
We were completely satisfied with the repair job. Thanks for doing a good job in finding the problem with the noise we were having with the car.
Very satisfied and I referred my boss when he had a fender bender yesterday. Thanks for the great professional service. Kris and Bryan are both great assets to your company. Delania T
Brian and Chris were great! They were very patient with all my questions and kept me updated throughout the whole process.
Great job as always. Everyone is Very friendly and Herb's one has great customer services. Thank you very much for taking very good care of my car. You all have made me feel at ease knowing that my care was in good hands. Sovy T
Very fast service and my car looks great!
Aaron is the best!! He is extremely helpful and polite. Everyone is very nice but he goes out of his way to help.
This is the fourth time I have used this location. They are always super friendly and helpful, and my car is usually ready faster than they estimate.
Great, professional quality work and interactions
This is the second time I have had to have repairs done. Both times the customer service and quality of work have been outstanding. I will continue to use and recommend Herb's.
You folks are our official Go-To facility from now on, period. Beautiful work, the greatest staff on earth -- engaging, thoughtful, friendly, helpful and pros all the way! We couldn't have imagined a more positive experience. This location deserves a raise for everyone on staff. Fantastic!
The service from Herbs location #**** is undeniably the best. No matter who I talked to they were able to assist me. I was also kept informed via text so that I knew the status of my Dodge. I can't say enough about the quality of this shop
They go above & beyond! Very friendly staff! Will definitely use them for my repairs! :)
Aaron and his team were absolutely awesome in every way, would absolutely recommend them to anyone needing car and body repair. Top notch!
Aaron & Kris were great! Very nice & always called to give me updates on my car! My car looks brand new again!
Brian was great. Easy checking in and he went the extra mile to get the work done quickly and expertly. Also stayed late so I could pick up my car after work.
I love how you keep me in the loop via email where my car is in the process of completion.
This is my second experience and was over and beyond the call of duty on customer care! From the minute you walk in and after the car is delivered by the general manager George! Thanks Herbs I will always recommend.
Fantastice team members and fast, well-done repairs. I'm very pleased!
Looks like new again. Thanks!
Love the special attention and customer service at Herb's
Fast and did a wonderful job
Repairs are of excellent quality and beyond what was
expected. We were kept informed of progress every day and appreciated that. Just wish we had gotten estimate ahead of putting car in shop and especially in regards to how long had to keep rent car. Not satisfied with Enterprise charges.
The team at Herb's was phenomenal!
Great work. The car looks new. Many thanks.
I could not be happier with the service from Herbs. From the moment I walked in the door I met the nicest people. They treated me like I was the only customer they had. The communication and care throughout the process of fixing our car was amazing.
I wanted to say yes because this doesn't exactly reflect on the quality of work you've done and everyone was super nice. I would definitely recommend your shop to others. My battery was not connected very well and my van wouldn't start. Just a detail you might want to double check in the future.
Aaron was an absolutely perfect person with whom to work. He answered all my questions, told me all the steps in the process and even offered snacks and water/soft drinks. When I picked up my car he helped me transfer stuff from my rental car. Outstanding job!!!!