From the initial call my vehicle was ready for pick up and the almost 3 weeks of subsequent inspection of flawed finished work and return back to Herb's shop for rework, we finally got our car back. I believe that herb's Step 6 -Herb's Final Inspection wasn't taking place with this repair.
I was impressed by the care and urgency the agent staff took to fix the repair issues.
I really liked the professionalism of the adjuster. I've been there for repairs before, and I will be back for future repairs. The job was also well done.
Thanks for fixing my car!!
Thank you so much for getting me in so fast even though you were busy. I'm a loyal customer and you took great care of me. Thank you to the lady at the front desk, the manager and Art. Very professional and fantastic customer service.
Great job on my car as usual, looks like I didn't have an accident.
Very grateful to you all!
Excellent service and excellent work. Great experience with all employees particularly with John McLeod.
Excellent!! No kidding!!!
beautiful job! Thank you so much!
It took a little longer than I originally thought it would. But the initial estimate from the insurance company had errors and additional work was required. Being updated helped me to understand better. Marty was great at answering all my questions and explaining what all was required. The result was a vehicle coming out that looked substantially better than it did even before the hail damage. It is the wife's truck and she is 100% happy with it. Enough said.
I've spoken to Herb's about the issues we had which were delayed work, lack of communication, and having us come to pick uo the car and all work was not complete so had to return several days later.
Expert service, professional and do what they say they will do. Follow thru is great and end result is PERFECT!! Love Herb's!
Martin Goebel is very professional and explained everything. Matter of fact the other persons who step up to help are all courteous. Assuming the workmanship should be as good.
This is my first time but definitely will be back and recommend to others.
It was completed faster than expected and the herbs paint and body team even fixed more than what was caused by the accident
Marty is very professional account manager. Job eell done. Thank you
In the end, everything turned out fine. There were a couple of times that we told things were not part of the collision when they were.
Good Job, Done 1 Day Earlier Than Promised. Thanks!
Strong smell of urethane in cabin of vehicle otherwise very satisfied.
Job well done. Will use them again in the future
John McLeod is great. He made sure I was informed and upon delivery, completely satisfied.
Best work I have ever seen. I am picky about my truck you did a great job. Great customer service. Thank you.
Thank you for helping make a stressful situation less stressful. The text updates and quick repairs were also appreciated.
When I picked it up, I thought someone would go over my truck with me. My keys were just handed over to me.
I wouldn't take my car anywhere else. You guys do a great job every time!
I had yet another absolutely amazing experience at herb's. Marty was thorough, professional and meticulous from start to finish. The repair was done to the highest quality standards. Its just a relief to know i never to have to worry about finding a great body shop. Thank you thank you thank you!
Fantastic service. John is great!
I was really impressed with Herbs! I have used 2 other big name body shops but Herbs was the best. I will recommend it and for sure return when the need arises.
Outstanding customer service, liked the updates on repairs. Will surely recommend to others!
My contact with Herb's was John McLeod. He was fabulous from the first visit to get the estimate to the pick up of my repaired vehicle. John was very personable, knowledgeable and was very pleased to be part of a company that has been around so long. John made the whole experience a pleasure. I will return to Herb's with any future repairs and will definitely request John as my service agent. Thanks for a job well done! Diane
Vehicle Make : Volkswagen
John MacLeod was great as is the work completed on my car. Thank you everyone!
Your team is FANTATSIC!! We had to use another company a few years back but glad we got to choose this time! From the front desk to acct manager everything was great! Thank You!
Herb's was great from start to finish. I am glad I went there.
Abraham was knowledgeable, consistent and dependable. I would recommend Herb's. Thank you.
Very well done repair. Extremely nice people to work with.
Promptly fine - even early! Thank you.
We were extremely pleased with the handling of our repair and everything looks to be in order. The timely response from you during this process was unexpected and the daily progress reports were greatly appreciated. It put the "Service" back into the Customer Care equation. Thank you. We will try to keep the paint where it belongs.... on the car.
Had one ding still near glass/light repair. Abraham said bring back and he could easily fix as I had to leave and go to a family function. Thanks for asking
Abraham and everyone I talked to at Herbs were very professional and did a great job on the car.
Awesome service. Thank you!
Herb's is the best. I've been there twice and would recommend it to anyone.
Great customer service and my car was done in a super timely manner! Thank you so much!!
Great job. I would recommend Herb's to my friends and family.
John McLeod is great to work with, as is everyone at Herb's. I have never and would never take any of my vehicles anywhere else to be repaired!
Loved the customer service and the text updates . Every person was very friendly and helpful . It was a great experience.
Best shop I have ever been involved with! I come from an insurance background in California and your shop ranks a 10 in my book! Keep up the good work!
The work and the service were both outstanding
Customer service is outstanding!! I liked the under promise and over deliver. Thank you!!
I appreciated being periodically updated on the status of my repairs. John was great to work with and I appreciated that he did his best to limit the time my car was there so that I didn't have to overpay for my rental. He also was extremely courteous helping to carry my things from my rental back to my car once I picked up. He was a pleasure to work with and made my experience at Herb's top notch. Thank you!
Excellent job! Thanks so much
Great experience. Fast and convenient. Job well done.
Bill Blair helped make the unpleasnant experience of getting rear-ended as pleasnt as possible. They have the convenience of an on-site Enterprise Car Rental and frequent updates on the progress of the repairs. I got my 2007 Prius back on time as scheduled and cleaner than when I purchased the car a few years ago (superb detailing!) Highly recommend them for your auto repairs.
Brake light is on and car runs rough
Excellent service, excellent employees and wonderful Enterprise Gal.. Wonderful experience from everyone in the organization ..Herbs should be Very Proud..!!!!!!
Friendly staff. Timely. Good experience.
Fast, great communication, will recommend. To others
Actually you exceeded my expectations. I got the car back same day and was expecting it the next day. You also cleaned both the inside and out leaving my car looking almost like it was when I bought it back in 2009. GREAT JOB!!!
Text message updates very much appreciated
In the last six weeks, I've needed Herb's services twice for relative minor damages. Both times I was impressed with all the people I dealt with from the woman at the desk that I checked in with, to the person who brought my car around when I came to pick up. Both of the gentlemen who were assigned my car (one the State Farm rep and the other the Farmer's rep)were great. My most recent experience was with Bill (Farmer's re)and he was excellent.
My car looks like new and thanks for the free wash!! It feels and looks amazing. The empoyees are super friendly and the information updates are really helpful. They are also really fast at getting the work done!
Job well done and ahead of schedule. That is all good! Well pleased!
I appreciate the friendly and professional customer service. It was also nice to receive regular updates about the progress of the work on my car. My car looks great and is cleaner than when I dropped it off! Thank you!
My car was spotless! It was fixed really quickly and I was kept in contact with the progress! They also cleaned my car inside and out before returning.
The repairs were wonderful!
Excellent all the way through!
Outstanding, flawless job. Better than new and was completed when promised. Thanks! Jim
Herb's is awesome! They fix it right the FIRST time! I especially like how they clean my car inside and out before giving it back to me! I wont take my car anywhere else!
The process was very easy to work. Having the vehicle repaired in less than 12 hours was really amazing. The new system that was started with this vehicle making the turn around time so short will be a major change to the car repair process. You definitely should highlight this feature in your adverisements.
John McLeod did a great job.
I thought the way Herb's way of keeping me updated by text was great. It did take a little longer, but I was glad they were taking the time in the repair work. I am very satisfied with the outcome of the job.
It was a great experience I was kept in the loop on everything that was going on with my car I would go to them again
Great service. Left comments on Yellow Pages
Vehicle Make : Mitsubishi
Very pleasurable and great service on site and during the 2 week wait!
Professional & yet personal interest
My husband and I were very impressed with the work done to my car and how smoothly the process went along with the friendly staff!! Loved the text and email updates!! Great idea!
Great experience. Thank you.
Car is perfect, Looks Great. Fantastic service.Thanks!!
Always professional, friendly, and courteous - why go anywhere but Herb's? Undoubtedly the best in the business.
I was very happy with the work Herb's did on my car, and appreciated very much that the car was ready a day early! John was very friendly, and I loved receiving the email updates.
Excellent service as usual????
Professional, courteous, honest and most of all did a great job very quickly. Marty Goebel was a pleasure to deal with. Hope I won't need them again soon, but if I do, will not even consider going anywhere else. Even the Enterprise people went out of there way to make this a pleasant experience.
The Kia Rondo repairs look great. You were timely, got it finished a day early. and, you were so easy to work with. It was a good experience.
I was impressed from the minute I walked in. The service man who helped me was so polite and welcoming! I was kept up to date on the progress on my car and it was completed in a very timely manner! I would recommend Herbs'
Polite, prompt, professional! Thanks for helping me through a trying experience!
This shop runs at a very professional pace--.
highly motivated and very well managed.
Great customer service and body work.
Wonderful customer service and communications during the repair process. You gave a calm assurance during a stressful time. it seemed my car was really cared for like it was one of their own. Looked fantastic when i came to pick it up. so polished and clean inside and out! You guys went above and beyond what was necessary! Well done you should be proud of the work you do!
When I got my car, My seat was completely moved, radio blasting, automatic door settings turned off and some contents moved around inside.
Also, initial estimate for out of pocket repair was 1000 - yet actual repair under insurance was a little over 500. Feels like if was just me paying - why not rip me off. When repairs had to be justified to insurance it was a difference story.
Not sure what I think about Herbs any more
Everything was very professionally done. Since I have a back injury everyone did anything they could to assists me . I have been using Herb's since the mid. 80 's and have never been disappointed. I was in pain and did not realize the extra collision coverage was per day, so I was surprised at the
48 charge but that was my fault for not reading it correctly.
Theodora Barker .
The body work on my car is great and I appreciate the communication on the status during the process.
Craig kept me informed of my vehicle's status along the way and was always professional, polite, and courteous. The work to the vehicle seems top notch and I would recommend Herb's on Coit anytime any one needs that type of service.
From the moment I brought my Honda Civic to Herb's I felt special. John McLeod was friendly, informative and kept me appraised of the status of my vehicle throughout the process. My vehicle was ready when promised and looks great! I will recommend Herb's Paint & Body to all my friends and family.
I really appreciated the frequent updates received as to the status of my vehicle...Thank you for this courtesy...
My truck looks great. Thank you for a great job.
Everything was done as promised on time. John McLeod was great to work with, and my car was nice and clean when the repairs were complete. Will certainly come back here if I need body repairs again in the future!
John and the team where great to work with. They were very courteous, helpful and kept me informed throughout the whole process! Thank you. Car looks great!
Job performed on time and car looks great
Great job. Timely. Communicative. Plus plus.
Thank you so much.
Vehicle Make : Volkswagen
Great comm. and service completed well ahead of schedule. Can't beat it with a stick. Thanks!
Very thorough, polite and professional.
Car looks beautiful, excellent work. I am completely satisfied
Marty is & always is great!! Thank you!
Professional from start to finish. Thanks Marty! This so the second time I have used Herb's and have recommended it to others. Also I went to Herb's on the recommendation of a friend. And thanks for delivering a washed car!!
Marty was a pleasure to work with. Everyone was very customer focused. My car looks GREAT!!!!
Andy worked with us during this difficult time. It was such a pleasure. He kept us abreast of all that was going on while our vehicle was at herbs. The repairs were perfect. Andy is the man!
Great guy to work with
Enterprise not so good with calendar day billing
Very nice work and service
Great customer service. And I love that my car was so clean when I got it back! Thank you so much!
Great job - done quick. & car was done as promised. Thank You!
Very pleased with the results, also completed ahead of schedule
Very good job. Great customer skills
Marty was great to work with. My car repairs were completed earlier than anticipated. Car looks great!
Love the quick professional service and the high quality workmanship
John was awesome. Honest, thorough, an kept me well informed every step along the way. Wouldn't use anyone else for auto body work.
I love the team at Herbs! A shout out to Theresa! John! and Andy!
Friendly, professional people who delivered as promised. I appreciate the good communication. Job well done!
Vehicle Make : Volkswagen
Herbs made the process easy and I loved the text updates. Thanks
You guys did an Awesome Job! My car looks great :-)
Marty helped and understood my situation and got my truck finished much sooner than anticipated. He knew I needed it and the Herb's team delivered. Truck looks great and will always recommend your group to anyone that asks. Great job guys.
The work done on my car was outstanding unfortunately the floor mats in my car were misplaced. They were just some low end rubber floor mats used to protect the nice carpet floor mats but nonetheless missing when I picked up my car.
Very kind, respectful and professional individuals. Keep it up!
Fabulous from start to finish. Staff was friendly and did a great job. Liked the updates I got via text.
Excellent in all areas of service, repairs and customer service
They did a great job! Everything performs as promised.
Work done was fine. Follow up thru process by customer service rep was not good
Andy was great to work with and kept me very informed with daily updates on the status of my auto repairs/completion date.
I really appreciate Andy making this situation as painless as possible!