I am truly grateful to Tom Carpenter and Tim White for all of their help when I brought my vehicle in to the body shop. They were both very courteous, caring, and made me feel like a valued person. Thank you Westway Ford!
Tim White did a very good job of giving me accurate information on the estimate, scheduling the repair, and getting the repairs done on time at the estimated price. He kept me updated along the way. He was very courteous. The work was very well done.
They did a great job of getting my truck back to the way it was before the wreck.
After having my vehicle repaired at Westway there is a HORRIBLE odor in my vehicle that I cannot get rid of. I have shampooed my vehicle again, used air freshners and sprays and it still overpowers everything.
Vehicle Make : Mitsubishi
Service was impeccable from beginning to end. Car repaired in a timely fashion and restored to original condition. A great job across the board.
They did an excellent job and delivered the car
Back on schedule!
The car was finished ahead of schedule and we really appreciated the daily updates! The car was cleaned and detailed when we picked it up. Looked like it did the day we drove it off the lot years ago! Thanks to Tim and TC Bagley for making this an easy experience!!!
I love the updates and the fact that it was fixed prior to the promise date. Everyone I dealt with was very pleasant. Great job!
Very good feedback through the process. Worked with Tom and was very pleased.
I worked with Tom Carpenter and had a very good experience. He was always very nice, helpful and Was able to have my car repaired in a timely manner. I believe he is a true asset to Westway Ford.
Vehicle was repaired as good as new. I'm completely satisfied
From the receptionist to Tom, service was a pleasure. The work they did on my car was perfect. This was my 2nd visit...I will highly recommend Westways collision repair and certainly will return if the need arrises.
Thanx Tom and crew...-Ross (Mustang)
Tim was great at providing weekly updates regarding my repairs. Great service!
Tim and the other body shop specialists I dealt with were very professional and answered my questions completely.
Berry happy complete satisfied thank you
They were willing to go above and beyond to take care of my needs.
Excellent work completed and team stands behind work. Could use a little improvement in providing updates either via text or telephone. No other issues or comments. Overall very pleased with experience.
Excellent service & fast also. Tim & Tom were excellent & great to work with. Kept me informed on the progress of the repair work. Would highly recommend, thanks,
Tim White and everyone in the body shop did a great job getting my car ready for me to pick up on Thursday, 12/17. I appreciated that very much. My car looks wonderful and I've had compliments on how good it looks. Thank you to everyone.
everything went well what I seen an experience you have a great team working for you
Great customer service from front desk staff Tom and Tim but my overall satisfaction with my vehicle was an absolute disappointment. Someone totally disrespected my property and jeopardized Westway Ford's good name as a highly recommended company. The Body shop's staff should immediately be informed of the the company's Code of Conduct and Standards of Practice before a client makes a complaint that could possibly ruin the Company's business.
I've used Westway Ford several times, even for my Chevy as well as my Ford P/U, and they do a professional job and are courteous at all times. They kept me informed with repeated phone calls and emails so I knew the progress all along the way. Also, the repair did not take as long as they estimated. My SUV looked like new when I got it back. They even did a little extra at my request. Beautiful Job well done. Many thanks and appreciation for their care and consideration.
Gail A. Morgan
Tim White was awesome. He kept me updated constantly, which took away a lot of my anxiety. He was friendly and helpful.
My car looks to be in perfect condition except for two things. First, the seat warmers would not turn on so I had to go back and get that fixed (it turned out just to be unplugged, but was still a small inconvenience). Second, the speakers in my car (which used to work fine) now make a rattling sound; nothing I can't live with, but a small bummer.
Overall, I'm very happy with my experience at Westway, especially the customer service. Thank you!
Thank you so much for making my Knight Rider all better and looking brand me. Thank you for all the updates and great customer service Mr. Tom