High quality work and polite service.
Everything was easy and went according to plan and the team at carstar were nothing but kind and helpful!
There is still a scratch on the vehicle where it was suppose to be fixed/replaced. Updates was infrequent, I had to call or email to obtain status of vehicle but it got better the 2nd week because I complained. Vehicle was only partly vacuumed, the back area was not done and Carstar stated they would vacuum the whole car. I gave them a 24 hour head up prior to pick and vehicle was wet at pick up and they had wrong deductible info and had to tell them $300 not $500. Poor communication and inaccurate info provided to customer, did more babysitting , was not a smooth and pleasant experience for me so far, I thought going to Carstar would be a smooth experience since Carstar was referred by my insurance
Vehicle Make : Volkswagen
Very accommodating shop. And the work looks to be excellent. They care about the quality of their work - very professional. And the initial estimate was spot on.
Everything was great! Communication, the actual work, customer service. Melody was outstanding throughout our repair.
The Carstar was exceptional! It was one of the best customer experiences I’ve ever had. They were friendly, professional, and very efficient. I appreciated the frequent updates through phone messages and texts. I would highly recommend.
Appreciated courteous and informative service.
The text updates were very helpful.
Very helpful , informative staff
The staff was great especially Will (Seattle off WA HWY99). I have no complaints and thought the staff I dealt with was clear and straightforward.
Great job! Super friendly staff, promp and punctual! My car looks great.
Thanks again for the great service!
Yes the repair was done very good looks great . We had a little challage between insurance and carstar. But with a call from us and carstar it work out well thanks carstar
CarStar is a family owned business. I got the best service ever. From the desk to the car you will not be disappointed. I will be sending everyone I know here. They have experienced body techs that made my car look like it came back off the showroom floor. They even cleared my check engine code. I have used 4 different shops in the greater seattle area, none of them come close to these guys. I couldn't be more pleased.
From estimate to finish, everything was so smooth. Loved getting the updates on the progress of the repair. Friendly employees and even the inside of my car was super clean when I picked it up! Hope to not have to have any more work done, but will absolutely use you guys again if I need to! Thank you!!!
I would recommend car star to anyone! This team was very helpful and personal with their customer service. Melody in particular is excellent! She made me feel well taken care of. She’s a treasure!
Was very satisfied with my experience, great customer service.
Every step was hassle free and efficient. The customer services was super responsive, on point, and focused on problem solving. The regular updates were great and the services was always expedient. I had a great process and experience.