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Vehicle Make : Toyota
Miranda G..
1 out of 5
9/14/2015
I couldn't be less impressed with Machens Collision Center. My husband an I got rear ended and were at the mercy of where the insurance company made us go to get our bumper repaired, which unfortunately was at Machens. They called us on a Thursday to tell us our SUV was finished. The paint job was lazy: dirt underneath portions of the paint, a spot that wasn't even sanded down flush with the rest of the edge of the bumper, obvious imperfections that anyone could see if they cared to. When we politely asked a man, Mike, who worked there if they could fix it, he couldn't' have been more annoyed at us. He even said to us "Well I thought the paint job looked great". Three days later (today) we went back to pick it up. The paint still looks less than satisfactory, but we're tired of messing with them. When I got in the car to drive away, there were white fingerprints all over the interior, like they'd driven our car right after they'd finished painting without even bothering to wash their paint stained hands, or to wipe off the car's interior when the obvious white fingerprints were on our black interior. They have no respect for your property at this company, and they don't necessarily care if you'r satisfied with what they've done to YOUR car. We will never use Joe Machens Collision again, and wouldn't recommend them to anyone else.
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Vehicle Make : Toyota
Matt F..
1 out of 5
4/23/2014
Absolutely worst shop ever. Have had my car for a month. Every time I call to ask about it they tell me a later date. Avoid this place
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