Relaying of info to a wrong number meant I had
To call to find out what was happening with the repairs
Brian & the whole team were very helpful answering questions.
Everyone was patient & thorough.
kepted me updated and completed in a timely fashion. Extremely courteous and professional. I'd recommend to everyone I come in contact with.
Excellent customer service and communication about the status of repair work.
Over the years I've brought my cars for cosmetic repairs. VMC always does a great job, is well organized and well staffed. I never have a worry about the repairs being up to standards. They not only fix the car beautifully, but they service the customer well, making it as convenient as possible.--MK
The repair was very good but the tire cover (forgot the name of it) looks brand new and doesn't match the 3 others.
Very easy to work with, explained procedures and process very well. I also appcreicate the flexibility with understanding schedules and when picking up the car after the repair was completed. Overall a great experience.
your prompt delivery of the car sooner than the date . it was promised was great. I wish you success. Thanks.
Thank you for a great job on my car. Everyone I worked with
with in your company was courteous and professional.
I am very happy with the results, they kept me I the loop and the car looked great!
Valley Motor Center is the best! I will refer anyone in need of quality repairs!
Thank you to everyone!
Very Professional. Thank you for going out of your way to deal with insurance company
Fast, reliable, and restoration work is beyond compare.
Very professional. I was very well taken care of.
The customer service reps go out of their way to deliver best service.
I hope the actual employees that work with the huge amount of customers
Daily - get some kind of profit sharing , bonus structure.
When a team really cares - that's a really good business to support .
Everyone was super helpful an very nice ! Super happy with the work and price !
Camilo was awesome! Daniel too! My car looks great. I'm very happy.
Thank you very much Brian was an awesome representative
Customer service was not very good. At first promised to be done in 2 days ended up being 8 days without a satisfactory explanation. At the end, they were refusing to give my car back b/c payment from insurance was not there. They had confirmed however, that the payment (with correct amount ) had already been sent. I had to write a check for the balance in order to get my car back. Seems shady to me since they already had confirmation that the payment was coming. Will never use this place again!
The guy wearing the Blue Christmas sweater on Dec. 23, whom happened to be the same guy who gave me my car today, is a great rep. He went above and beyond to take care of the process from beginning to end. The updates on how my car was doing were always timely and spot on. I don't enjoy when my cars need repairs but I do enjoy taking care of my car issues with Valley Motor Center.
Excellent work and service. Factory like repair
The staff is wonderful!!my car looked amazing just like new ! Thank you valley motor!
I am very pleased with the fact that the employees of Valley Motor Center were completely professional throughout the whole process, regardless of the damages that were caused before and during the repairs. It was a pleasure dealing with this company and that is why I am a three time returning customer and will highly recommend Valley Motor Center to friends and family.
Thank you very much,
Faster than I expected? And updated me with on going work on my vehicle more than once! Thank you... delivered as promissed.
I love all the daily updates. Efficient fast and kind! Great service
The follow up customer service was not handled professionally.No one called to let me know my car wasnt going to be ready when promised. I had to follow thru a number of times for pick up time. Also, no one informed me the office was closing early on Wed until 3:30 Wed. Considering my office is on the West side it took a considerable amount of maneuvering to leave immediately in order to make it in time prior to closing. All in all I thought the customer service was more about the company than the customer.
Vehicle Make : Volkswagen
They stole a Christmas present from my car, you will be hearing from me, my insurance, or a lawyer.
Great job, fast and friendly!
Everything and everyone was great!
It was also a day earlier than promised
Thank you for taking care of my car and finishing the
the repair on time.
Happy holidays to all of you.
Absolutely painless, great communication service and hospitality
Appreciate your great service :)
We are lucky to have Valley Motor Center to help us out!!
Brian and the gentleman at the front are professional, kind, and respectful
Brian was extremely helpful very friendly. I really needed to have my car repaired ASAP. Brian went above and beyond to make that happen
Excellent customer service and everyone!!
car looks and performs as if nothing had happened.
Major body work that was done is outstanding in quality. We did not achieve the additional work I requested - a communication problem.
todos fueron muy amables y el auto quedo como nuevo
muy buenos profecionales
I thought you were all very competent and professional. I would never hesitate to
recommend you to anyone who would need you.
Great service, very fast and efficient
Everyone was awesome! Car looks great and you finished a day early! I'll definitely be coming back!
Job well done thank you again. I will definitely reccomend you to people I know
Elaine is great. Your service quality is awesome
This place made the week long repair of my car not as bad as it sounds. Brian was very helpful and accommodating. I felt the whole team went above and beyond with their service.
The repairs were great but when I picked up the car they had forgotten to put part of the trunk floor back in. They found it but it was a pain having to come back and wait for them to find it. Otherwise everybody was great and super helpful.
Good communication between myself and the shop. Thank you for keeping me in the loop. Car is in great condition and superb operation.
Fat & friendly service!!! Thanks!!
Very satisfied. Thank you, good job.
Few days ago someone broke into our truck luckily geico covered the damage which is the door key mechanism and ignition key mechanism. Valley motors only fixed the ignition mechanism
I have been a customer for the past ten years and you folks continue to give superb service which I appreciate and I have referred many people to this great company and will continue to do so
Thanks so much
Vehicle Make : Volkswagen
The quality of the repair is clearly evident. I wouldn't take my car anywhere else! The staff was awesome too! Thanks VMC!
Great communication, thank you!
This process has been a breeze from start to finish. Every person I have encountered at Valley Motorcenter has been courteous, professional, and personable. The repairs on my car were perfect and I was very impressed with the color match, especially because my car is a limited edition color. I will definitely do business here again and highly recommend the shop to others. Thank you all very much!
I have used Valley Motor before and will do so again in the future if the need arises.
Service and employees were terrific - thanks!
Car handles better than even before accident!
Amazing job! And my car came back in better condition then before!
Great communication. Awesome craftsmanship, truly a very easy experience!
Good servjce and all the time update rhanks very much
Excellent customer service!
Very positive experience. My car was done ahead of schedule and I was kept in the loop all along. The car looks great! The woman in the Geico office there was fantastic. Thank you!
Entire experience was effortless and the staff was very informative and friendly.
You guys are the best. I can't thank you enough.
Only picked up car today. So far, all is great.
Wonderful customer service and I loved that they cleaned my car- I never get a chance to do it. Thank you ????
You did a wonderful job on my car. I will highly recommend you to family & friends. Thank you again.
Thank you for making the process so smoothly.
Thank you very much VMC I must say that all of your staff is excellent at all the times. I do really like the text message alerts so that we can be aware the status of the vehicle which is good & also your timings are very accurate. I will definitely rate you guys 10/10.
I was completely satisfied with my experience at
Valley Motors and their staff. My car looks like new.
The speed that you worked with and how wonderful my car looked was delightful! I have only one suggestion. If you left one of those small trash bags that loops over a stalk on the steering wheel I think a lot of.leople would really like that. (I th o ugh the of this because before dropping my car off I accidently dropped mine in a garbage can and I miss it now!)
A good experience don beginning to end. Good customer service.
Thanks for the great service, will recommend you to friends.
Great service from both geico and vally motors personal. Keep up the fabulous job guys.
A beautiful job - you would never guess that my car had been rear-ended! And the repairs were done ahead of schedule.
Excellent service car was ready as promised. Your the best thanks so much
Good work! I needed my car before your anticipated completion date and you made it happen.
The whole process was painless.
Thank you for the constant updates and reassurance
They were very thorough in every step. Informed me when they had delays and back up their work with life tinge warranty.
Everyone was helpful and personable. I only had a minor repair and it was taken care of very quickly. They were very good at communicating to me the status of my repair.
Everything was great. The service, the updates and the great job. Everyone and everything made this process easy during a difficult time of having a car accident. Thank you.
Effortless very professional and results are great
Everything went smoothly and the end results were fantastic.
Excellent service. Now I know where to always take my vehicle.
Always beautiful work to the vehicles weve had repaired here. Helpful and knowledgable staff
Appreciated the clear communication and updates throughout the process. Whole process was smooth and easy, thank you!
Courtesy, Profrofessional, easy going atmosphere. They are thoroughly and focus on
quality results resolved.
The price and time changed arbitrarily. My service advisor Brian was condasending and rude!
Good job on the repairs.
Just need to periodically turn on the car to recharge the battery when opening and closing the doors.
even though our car was a total loss excellent customer service. Excellent customer service. I will pass the word along to anyone I know in need of services such as yours. your team rocks!!!
I actually returned to Valley Motor center for the second time based on my first experience with you. This time around there was an issue with the delay regarding a order of a part but an associate was kind enough to call and let me know. And give me enough time to arrange adjustments to the schedule with my insurance agent. All in all the experience was satisfactory. The only issue that may need to be addressed is the fact that after the repair was completed there was documentation of phone calls but I received no phone calls.
Great team, smooth process from beginning to end! Very happy customer.
David and Joyce were extremely helpful. I have always had a great experience with VMC.
Quick, friendly and kept me in the loop. 10/10 would recommend.
My car was clean, polished and smelled great!! You did a bit extra and I really appreciate it.
Sincerely, Elizabeth A
Paint blending/ matching very nicely done!
I've used Valley Motor Center three times. Each time the service has been friendly and professional at all stages of the job, the work has been completed ahead of schedule, and the quality has been excellent. I trust VMC fully.
Great job providing updates throughout the repair process. Everyone I came in contact with was nice and curtious.
The gentleman that 1st evaluated my car kept insisting that the car damage was from a previous accident. He made this judgement call even before turning on my car and examining the damage thoroughly. My car was submitted for repair and when i came in to pick it up, he again came up to me and restated his initial claim, that the damage was from another accident. I did inform him the car is CARFAX certified, but he kept insisting otherwise. I refused to sign any papers until I felt the car. Although my interaction with this individual was very unpleasant, the car look back at its pre-accident condition. So i problem is not with the outcome of the repair, but more about the individual that evaluated my car. His name is Brian. Please make sure he does not do this to other folks. After an accident, the last thing a customer wants to feel is accusation from their repair shop.
Good job done, staff was very nice to me
One of the top customer service experiences ever. Inspiring!!!
Very professional helpful staff. They get the job done expertly and quickly.
The waiting area with complimentary drinks was so impressive. The service was very professional, and the text message updates were helpful and friendly. The service done on my car was great. I would definitely come back.
It was an easy company to work with . Very proffesional
Very polite. The car was given back one day early washed
And clean . Thank you.
The job was better than I expected. Thank you!
Thanks for making it all so EZ!
Fantastic customer service! Got my car done a day early. Thank you!
Expedient service thank you
Verte good job, I was satified wifi results
I had a great experience. Your staff ( and David Gomez in particular ) were very helpful and went out of their way to accommodate us, delivering the car a day early. Thanks to all.
Paint work and fit and finish on the panels was all excellent they also did a great job of cleaning the car
Hola quiero agradecer su exelente servicio ESTOY Muy AGRADESIDA Y SATISFECHA GRASIAS **** ????
Fast. Prompt. Friendly service
Accommodating and good communication
You guys are the best. Always great service and very professional. I would recommend your service to anyone.
Vehicle Make : Volkswagen
Excellent job - the car looked like new! Also, came back very clean inside and out. And done ahead of schedule!
The work was not completed properly. I brought this up earlier. was told to take the car again at a later time for a few more days to have it fixed. One of these parts was the side mirror, a part that was photographed and showed to Valley Motor center, a photograph that is in the Valley Motor Center possession.
It is simply disheartening to expect the car to be completed and then realize that it is not actually complete. Not only that but now I am looking at at least 3 more days without a car or another rental expense.
Everyone was very nice and accommodating. The work was perfect and was done sooner than expected. Very happy customer!!!
Valley motor center was very helpful with getting my car fixed. This was not where I was going to get my car fixed but just a quote for insurance but there amazing service changed my mind. I would recommend this auto shop to anyone. They set me up with a text message that let me know updates and that my car was happy. They finished my car a week early and made it look brand new.
I was never informed that inferior aftermarket parts would be put on my car. As a result, the front bumper now has to be reordered and I have to get a rental again and go through the disruption all over again for a repeat fix. Unsatisfactory.
There's no communication in your body shop. Give them lessons on how to communicate to each other. I came to pick up my car on a Friday and it wasn't even put together. I said I'd come Sunday morning before work and I got called into work earlier and didn't make it on time to pick up my car. I came Monday and my car STILL wasn't put back together like I asked. I took time off from my only day off from work to pick up my car and it wasn't ready. Terrible. Completely dissatisfied. -10 out of 10
Excellent service and outstanding autobody work. Employees were very courteous and the office itself was well equipped for customer needs. I particularly liked the drinks and snacks that are ther for the customers. It was nice to have when we arrived after sitting in the hot sun for 2 1/2 hours after a hitnrun. Thank you Valley Motor Center.
my jeep was returned to me looking better than ever also i was very please with you assistance in picking me up and dropping me off at my home the young man driving me was very professional and sweet
Exceptional, efficient service was provided. Every member of the team was professional and well versed in their area of expertise. I was surprised and pleased to receive some of the best service I've had as of late. Customer service seems harder and harder to find so it absolutely goes noticed when it's given. Thank you so much.
The work was done beautifully and the employees at Valley Motor were extremely polite and helpful. They went over and above to complete the job.
Work was completed quickly. The job looks factory fresh and the car was ready as promised.
Everyone I worked with was very nice and professional. Very satisfied with my service!
Vehicle Make : Volkswagen
Very professional and courteous staff. Did a wonderful job on my car. Would definitely recommend them!!
Text updates were helpful. Not to long a period, friendly staff, and the free beverages while waiting were a definite plus! Thank you! I'll be back, not too soon!
Very friendly and efficient staff. My car was ready ahead of schedule and looks beautiful. I would highly recommend your body shop to others. Thank you for a pleasant experience.
Thanks for all of your help.... It is greatly appreciated
Jose Torres was an excellent choice to supervise my repair. thank you
Fast response time, excellent communication on follow-up w status of vehicle .Great customer service skills and and repair work was perfect . Thank you for making my new Toyota new again ????
Thanks for a great experience, would definitely recommend!
Very unsatisfied,after about 2 months of my car being there they denied me service.they said my insurance company was to difficult to work with.i received a txt from valley motor about a month into our agreement stating my car was almost done,2 weeks later I go in and still no progress....glad I took my car elsewhere..
David always kept us informed on the progress of our car
Job was done better than I expected
All the people at Valley were professional and kind. I can't say anything bad about the employees. What had me upset is that I was given the car back twice before it was ready. When the problem was finally solved by the dealer mechanics it was a problem that could have been very serious had I continued to drive the car instead of returning it 2 times for further work.
Everything was done well. Very good communication. I have used Valley Motors for years and they never let me down.
I was well pleased with the phenomenal work your experts performed on my vehicle. You should be proud to have an outstanding team that take pride in their work. The best is all I can say.
Leaving my rental with you was a welcome convenience as was your ride to the rental agency when I left my car for repair. It is the little things that count when the big things like repairs "as advertised" and on time are what I've come to expect from your shop.
My XM satellite radio has stopped working ever since the repairs. I notified them the day of the repairs and picking up the vehicle. I even called back and left a voicemail that somehow during the repairs something with my satellite radio was messed up. No one has called me back. i hope that you can repair my radio back.
Excellent customer service and my truck was completed ahead of schedule!
Was very happy with your work on my Mazda, and your employees are very kind and helpful. When I dropped off my Mazda on Friday they promised that I would be able to have it on Sunday and I did. Now you have my neighbors car and their very happy with your company.
Vehicle Make : Volkswagen
Great service. Daily notifications, communication calls! Thank you
Thank you for your great service. Would recommend to my family and friends.
Thanks for repair my car so soon in thanks to all staff was so friendly in thanks to daniel in the desk so kind thanks for everything
Valley Motors is the BEST. The Staff is Courteous, the location is Clean and the Work was completed Correctly and FAST! I Love Valley Motors and would definitely use services again and recommend to others!! Thank You for a Job Well Done! ????
Everybody was so nice and explained everything that was going with the car from start to finish. I was so impressed at the oustanding customer service I recieved.
Great Job made the whole experience convenant
Very well done work and I appreciated that you took handling the insurance company and rental issued out of my hands I hope never to be in a wreck again but I would bring it to you. Thank you
The communication was off a little, but everything else was perfect!
I would just like to say thank you for the job well done. I appreciate the updates that were sent to me about my car. I am completely satisfied with the outcome. Thank you so much!
I did not receive one call from VMC in three days, however, I called you every day for an update only to be put on hold for excessive time periods and then disconnected. I received an email on day one with an incorrect completion date.
Your auto work is EXCELLENT but your males that answer the phones and reps are lacking in customer service skills!
The car looks great. Thank you.
Great job thank you my car looks like new!!
The bumper on the right front side under the front light has a gap and is diferent than thd left side has no gap i hope youcan fix it
Vehicle Make : Mini Cooper
Great work, the section painted looks new!!!
Awesome quality performance!
Very professional and timely service. Everyone I spoke with was excellent!!! I will be coming here instead of Center BMW for service on my car.
The entire experience, from intake to car pickup was wonderful. The staff was always kind and courteous, and I cannot say enough good things about the shop.
Great service, starting with Christy (sp?) at first touch. She really is a pro and the follow-up with the staff was great.
Vehicle Make : Volkswagen
Great customer service - friendly, explained things well, considerate
You guys have a great team . So pleased with what u guys did to my car nd how fast .. Thank u so much I give you a 200% out of 100%
I would highly recommend Valley Motor Center for the following reasons: I was always treated with respect and as a valued customer.
The front office staff handled all the paper work with the Insurance Co. with effeciency and knowledge.
The end result was that the work was finished a day in advance of the projected day and the quality of work was absolutely first class!
There are several body shops on Oxnard St and a few with more glitz, but VMC is the best choice by far.
I am a very happy repeat customer. Every experience I have had has been nothing but five star. Stunning work. As I said to the agent this morning when picking up my car..."Like magic!"
All went well, friendly & informed staff, exceeded expectations.
Car looks good. Time will tell with the paint. Would have appreciated if my things were untouched in my car - most of my loose change was stolen, my papers/some documents on the side of the doors was thrown away along with my lint brush. Minor, but still. A little respect for someone's property would have been nice. There was no need to touch those things!
Vehicle Make : Volkswagen
Really good experience. Thanks
Excelent costumer service and they did a great job with my car..
Everything about Vally Motor Center was top notch. The employees were friendly, efficient and professional. We were thrilled with the work the work that was done on our car. It looks like new.
Thank you for such outstanding service!
Everything went great...my car looks better than expected
I was more than completely satisfied with Valley Motors Center. They were professional and caring. After what I went through during the accident, they were my bright light!
Thank you for your consistent good work in the office and repairs.
Your shop is the most organized, friendly and efficient body shop I have worked with. Thanks
Vehicle Make : Volkswagen
Will recommend to others.
Good job. Done ahead of schedule. Daily updates
Vehicle Make : Volkswagen
It's was a terrible job and you and your shop know this. I am 100% dissatisfied with your job! It took a month to do a bad job. For all the times your u business text, calls and falsely said my car was done I am astonished you did such a poor job. Instead of doing all this maybe focus in doing the one thing you should and that is repair a car with top quality or at least as if it was your own.