My vehicle looks great. They did a wonderful job and I would recommend them to anyone I know. The communication was excellent.
Great communication and no surprises.
Vehicle Make : Volkswagen
It literally took TWO weeks to fix my car! Even with a car more damaged than that I’ve never had to wait that long! They ordered wrong parts and parts were delivered damaged... not too impressed. The other Abra quoted me two days and when they couldn’t fulfill that they offered me a rental on the house but this Abra could only apologize numerous times and not seem to care.
Well I think you all did a great job and I only have one small problem and it can probably be fixed pretty easily. There is a little over spray that needs to be rubbed out. But I don’t think that is a bad thing. I think your work and communication was far superior. Great job????
The car looks as good as the day we bought it!
Every person I dealt with excelled in courteous professionalism. The ugly hit-and-run damage my new Jeep (2019 model, 8000+ miles) sustained has been beautifully repaired. Overall Abra has gained my full confidence!!
The bumper is not properly attached and the trailer hitch screws are not even the proper size. The screws are loose! There are loose parts to the bumper as well. The office staff is great but the workmenship is nothing to brag about.
What an excellent experience with Abra. They did a fantastic job on my car’s repair and it looks amazing. Great communication and customer service. Will recommend to everyone! Thank you!
Very good customer service and nice staff.
Vehicle Make : Volkswagen
I was thankful that y’all offer courtesy rides to come pick up my vehicle. Y’all did a wonderful job in craftsmanship and customer satisfaction. Job well done, ABRA.
Very friendly and helpful staff!
Always kept me in the loop about my car
Friendly and competent from the front desk to the customer service agent. Great communication in all steps of the process. Helped to arrange rental car seamlessly. Informed me promptly about progress and changes that occurred along the way. With a smile. Very satisfied with their work. Strongly recommended!
The entire team at the Abra located on Lewis St in Salem, OR were professional and diligent and awesome. I was especially impressed with Jose Gomez who did an excellent job from the estimate all the way through to the finished job. My car has never looked better. Thank you!
I liked your team sharing photos and updates during the process.
Excellent job excellent staff
I really appreciate the emails sent out daily, only critic I have of the emails sent would be to have more useful information of were it is at in the process. All in all it was a good experience with ABRA
Everyone I talked with during the course of my repair was courteous friendly and knowledgeable.