Wrong wheel installed on vehicle had to call them on it, going to call them on front end shake as you drive it also
My car looks great! Customer service was too notch! Daily Text messages from Jen made me comfortable that my car was in good hands. Thank you
So far everything looks excellent; the car looks like new and apparently the electrical problems that existed are fixed also. Great job.
The dome light is still coming on when I'm driving. The repairs are nor complete.
Vehicle Make : Volkswagen
My prior experiences have been exemplary with no complaints. However, this time around it seemed like there was one delay after the other. Car is fine now, but delays and excuses really were of concern. The manager was very kind however and did work towards a positive resolution.
Great and thoughtful customer service
Abra call said repairs were done come pick up my truck, got there and some of the repairs were not done. Someone needs to inspect before calling me for pickup. Had to leave the truck there for 4 more day, than all repairs were done. Truck looks great
The fender does not match perfectly, you removed my dog cage and didn't put it back, and the inside of the vehicle is filthy with big smears of some kind all over inside the doors.
The work completed was done well; however, upon inspection, I noticed two things that were not present before placing my car under your care. Two stains on the cloth near the driver's side sun visor and a minor scratch on the driver's side front bumper. My husband also shared with me that when he picked the car up, there was adhesive the passenger's side tail light. He shared with me that two little kids were helping clean the car, which I find admirable, but given how particular we are about the paint on my vehicle, this was actually something I did not appreciate. The stain and scratch are both issues I can have rectified when I have my car professionally detailed, but I do expect attention to detail when I place my car in the care of someone else. Thank you.
The body work done looks as good as new. Can’t do any better than that!
Really appreciated the fast turn around and the very pleasant courtesy car ride home the day I delivered the car. The entire experience was quite satisfactory.
I appreciate the caring service I felt at welcoming. After having an accident, I was welcomed and professional help was given. The office manager has a very friendly, can do, no wasting time way about her. Bob shared the details we needed, and took careful time to keep us updated quickly and both helped us understand the services offered. Excellent work.
Only that a complete inspection should be made of a vehicle should be done before the customer is called to pick it up. My car wasn’t and I had to come back later when they finally finished it.
improve your communications
you wrote down my wrong phone number and email address
and didn't inform me of any extra costs
and told me wrong days my car would be done