Autonation Collision Center - Bellevue

Excellent service !!! from beginning to end very satisfied

Job was finished early! Much appreciated the email schedule updates.

Jason was awesome throughout the repair process.

Ken is amazing! Helpful and kind.

Great service and staff. And my car looks great.

I have a question, Kent told me: The hood of my car will repaint, but I found out it had no repaint work done on the hood after I drove my car home, why ? I called him back but no response since.....

Communication: There seems to be an issue with AutoNation's automation system. I received an email but the storefront was unprepared and unaware that the email was sent. The service person should also be more aware of the situation before making a call to the customer. I received a call that said something along the lines of "we submitted a claim to USAA for more time, so we're waiting to hear back." I asked why and her response was along the lines of "It's just going to take more time so it's going to cost more," but she had no detail of the actual reason. Customers don't like hearing things will cost more, without a reason. Quality: The quality of the fix was good, but there was still some residue left on the car when I went to pick it up - it took just a few seconds to clean off but shouldn't have been there in the first place. Customer service: I was surprised by the number of comments the service team was making regarding customers who had just left. I sat for 15-20 minutes waiting, and heard comments such as "Just because he has a Mercedes he shouldn't think he's going to jump the line," and "He can't tell me how to do my job." These comments are understandable in a lunch room, but not at the storefront where other customers are waiting.

Ken did an outstanding job in all ways. He was prompt, returned my calls immediately and did everything to make me a satisfied customer.

GREAT EXPERIENCE, WILL BE BACK.

Ken Brice was an absolute pleasure to work with! He was personable and helpful. He kept me up to date on the progress of the car, and was truly thoughtful about the personal component of my accident. I really appreciated his exemplary service.

I really appreciate the updates I was sent regarding the repair. The service was great too!

Thanks for your great work. Love that enterprise is there too for rentals.

The whole experience from start to finish was great. Thank you Jason

Jason was amazing!

Service is great and we like them.

Great customer service. Jason Orrino emailed me daily to update me on my repairs. And when the car was ready called me.

This was a great experience and a no hassle one. Work done in a timely manner. Updates on progress as needed. The rental car on site is also a great feature. All in all an A plus job. I would also like to mention that Kenneth Brice is a very polite( hard to find these days) very well mannered estimator. Super customer service oriented. He stands out amongst many people I deal with daily! Thank you Kenneth for this unique experience. Martine

Ken Brice provided great customer service.

Car looks great, staff is caring and on top of the repairs.

Great customer service, frendley and explained what was being done and commication wih me as. Customer! Thanks