The only negative was the length of time it took but I understand due to it being a new vehicle there was a delay in getting the parts.
Staff was very friendly and great to work with. Repair looks good. All body lines were straight. Great value added customer service by washing and vacuuming out car. Overall professional job! Will absolutely be coming back in the future if needed.
I dislike the automated email. It would be better if an employee from the shop did the data input. It is impersonal. It told us that our vehicle was done. We drove there to pick it up and it was still in detailing. 2 members from the shop had to delivere it to our house later that day. That was an ineffective use of 4 people’s time. Overall we are happy with the service, both personal interface and results.
Jason was very knowledgeable and works not settle for anything less then perfect. Highly recommend.
Everyone was very nice and helpful. Everything went smoothly and as well as one could expect. I can't really complain because they let me use the loaner car for free but the wheel did Shake and there was a sizable bubble in the sidewall of one of the tires. When you check out a loaner car you sign a paper saying that you are responsible for it, I just didn't like to drive it bc I was worried about a blowout. I still really appreciate being able to use the car, and I wouldn't expect it to be new or in great shape, I was just worried that something would happen and I'd be liable for it. But EVERYONE I met at Abra was good to me, I would take my car there again.
Thank you for doing a great job on repairing our 2016 Jeep Grand Cherokee.
The cap on the washer fluid I cannot open to put window wash fluid in. Otherwise everything else is good.
Vehicle Make : Volkswagen
Friendly staff and competent work done. That's good in my book.
The ABRA team from New Lisbon, WI absolutely rocks!! They updated me on the repair process every two days and answered any and all questions that I had. I would definitely recommend these guys to anyone, I know want it takes to provide excellent customer's service and these guys went well above and beyond my expectations!! I wanna thank Anna Volk and the rest of her team for how easy they made this "hitting a deer" thing!!!!
Took care of me very well
Great job but needs to get back to owners of vehicles better on what's going on and when they can expect to get their vehicle back.Happy with the work thanks again.
My only complaint was when the truck was ready you guys left a message on my home phone but never called my cell. Not a big deal just would have been a little more convenient.
Jason went the extra mile to not only repair the body damage caused by the accident but to touch up other scuffs and scratches. ABRA also thoroughly cleaned the car - it looked like new when I picked it up. Absolutely excellent work! Anna, Jean and the staff were super friendly and helpful with the whole repair process. I would recommend ABRA without hesitation.
You guys/gals are fantastic!!!! We are so very fortunate to have you in our area for needed repairs from time to time. Your professional staff beginning with Kim and Anna and ending with our car looking brand new (in fact looking much better overall thanks to your attention to detail)is greatly appreciated by Jane and myself. We would not hesitate to give our highest recommendation to anyone looking for auto body repair work to come your way for excellent service. Our sincere thanks for taking care of us....and our Mustang. Bill and Jane Connor
The repair looked great and the vehicle was cleaned up for delivery.
Service was Great however the back up/reverse vision system sometimes displays the rear view Upside down. This never occurred before the accident & repair. I would like you to attempt to correct this. Maybe it's a software issue. I'll call Kim today to discuss this issue. (Another example of today's automobiles being too darn complicated!) Fred
They did an excellent job