Happy with the speed of the repair but disappointed in the large increase of cost after the estimate.
Communication of the repair was excellent and pick up was friendly and quick!
Vehicle Make : Mercedes Benz
Missy was great!
The staff we encountered were rude. My master key was also left in my cup holder of the car for the whole weekend in an insecure area. When we went to pick up the car the staff did not walk through everything that was fixed.
Great job and great service!
Repair was done in time specified and the car was spotless inside and out when we picked it up.
Truck looks great - easy process
Not sure if a car wash was done (it should have) when we picked up the van because there was grease or something on the side of our white van???
Everything done, was done very well.
Can't tell it was ever in an accident. Well done!
It is a job well done! I'm pleased with the work done and the people I met. ????
I appreciated that they kept me informed with how my repair was coming along and my car looks brand new again.
Appreciate your friendly and professional office personnel! Service was great on all fronts.
Communication was great, I was kept informed during the repair process. Knowledgeable staff. Great Work.
Car was dirty, some kind of stains on rear “wall” upholstery, not there previously, windows would not function, and a rear taillight warning light came on during the drive home, luckily, no accident occurred....
Looks like new! Thanks!! I wouldn't take my Honda to anyone else.
Really appreciated not only how great their work was but also how quickly they finished everything. With most shops I feel it’s takes days because they take in so many vehicles they can’t keep up, but abra finished everything before it was estimated to be done. Also the employees were so kind and helpful. I will only be recommending abra in Rochester.
Eddie and Missy were very helpful and friendly. They both did an excellent job.
Thanks for finishing the repair on time
My experience at abra so far was subpar. It took them over a week longer then the expected day for them to get my car back to me. The new door they put on doesn’t close like it’s supposed to, it came with scratches and a dent, and the window doesn’t roll down all the way which is a safety concern in case of an accident. I have to take my car back again to get the new door they put on fixed. Also, there was no communication or updates during the extra week it took them to get my car back to me. Very disappointed with the whole experience.