The representative who worked with us was Kevin. He was very helpful and respectful of our situation. He guided us through the process of dealing with our insu rance company. Once our car had been totaled he worked with us to get our car fixed to the extent that we were satisfied with keeping it. The car looked wonderful when we picked it up and it was cleaner than it had been in a long time.
I appreciate your super customer service. And using the loaner car was a great bonus to us.
A good job but paint didn't quite match. Also I had windshield replaced and within 4 hours a rock hit it and it's broke again. Kevin said he would address the paint issue but let me take the car since I had planned trip for the 4th. I left the warranty at home so do not know if warranty covers the rock chip. I sent a picture to Kevin at ABRA in Iowa City, IA.
Job was done so well it looked like a new car. And they
went the extra mile to clean the interior. Very pleased with the work
and the staff kept me informed of the work every few days.
Very professional staff.
Kevin did a fantastic job! He was informative, helped "walk me through the process", and was always very friendly with a smile on his face! Everyone at the shop who worked on my car did a fantastic job, it looked perfect when it was finished! Thank you!
The ABRA team did an outstanding job--the daily emails informing me about the progress of the car were incredibly helpful. When I picked up the car they had totally detailed it--it felt like a brand new car!
Elise was great. She helped manage the repair scheduling and insurance like a pro. We were so happy that we brought our other vehicle in to have estimates done on the taillight so and will be having that work done at ABRA as well. Everyone there was fr
Thanks to u guys for ur great work, and being patient w me when I made an error with insurance that delayed the repair.
I have had the pleasure of working with Abra on several occasions, and every time I feel I am getting a new car just off the assembly line. I will recommend Abra to every one who needs body repair. Your the best.
Kevin at ABRA Iowa City was extremely caring and helpful. Kevin made serving us well a personal matter. He called to provide updates at critical times. The work done by the shop was well done. I have no complaints, only praise.
John and Katherine W
The staff at Abra was great. Joe was most hopeful. And I loved getting back a detailed car! Thank you! Lois Crowley
Jason and the staff of ABRA were very good to work with. Our car got in their shop right away and the turnaround time was very quick. It was greatly appreciated that they were able to take care of us so quickly. The quality of work was superior as always. If we ever need collision repair services again it will definitely the with the ABRA team. Thanks again!
Once again you restored our vehicle to pristine condition. Thank you!
As before Abra fixed as good as new in timely manner. They were courteous and exceeded expectations. I was very happy with their service.
Great service! Done before expected! They did a great job, went above and beyond!
What a great experience with Abra! From fun, daily updates to the impeccable job in fixing our car, we were thoroughly impressed and delighted with anra!
I was told it would take **** week to complete the repairs. It ended up taking a week plus two extra days. They did a great job with the work, just a poor job of estimating how long it would take. And they seemed unconcerned about me being without my vehicle an extra 2 days.
Thanks for the quality repair, courtesy vehicle, cleanliness of vehicle on return and friendly service.
Excellent work. A very service oriented business.
High quality service for a challenging repair on an European car.
Very kind and gentle staff. They also facilitated the paper work with the insurance company and rental car.