Everyone is friendly and professional. However, did not delivery the car on time as promised.
The bumper work was great. when you wash a car please include the wheels. I understand my items needed to be removed from the trunk. I was surprised they were left in the passenger seat
Ryan and the 1st Class Team did a fantastic job of keeping me advised of my vehicle repair status, and the repair work was excellent! Highly recommended.
Very thorough and always kept me informed on the status of the repair.
As customer, I appreciate that!
Thanks for getting it done so quickly.
Chris and your team were courteous and professional. The work looks good. I have one tweak we might need. It sounds like the seal at the window allows wind leak at hwy speeds...it's probably just the rubber seal needing a tweak. However my experience overall was excellent
The complete follow through, it honestly felt like my car was in my own garage. The notification updates was above and beyond. I've had my car in many different shops and by far 1st Class Collision was superior. From the service Chris provided to the ladies at the front desk. The only thing left to say is 1st Class Collision is 1st Class.
You guys did awesome thank you for your helpfulness and kindness
I was very impressed with the service at 1st Class Collision. The way they did what they said they would do when they said they'd do it is rare in today's world. I also appreciated all the updates both via text, and phone from my service person. Would highly recommend them to everyone.
Phenomenal customer service! Ryan and the beautiful lady at the front were both professional and personable. Great attention to detail! Far superior to "International". Thanks guys!
Everyone and everything was awesome 3
The workmanship done by the service department was completely satisfactory. The salesman didn't let me know at the beginning when the date was that I could come in for my car to be repaired, so I had to call and find out picking up the car was it a hassle because the time kept changing. The secretary was wonderful and how she handled it getting the information for me.
Yery professional. Was very happy with the service.
Great service, great work. They even fixed a scratch for free.
Very good customer service.
Ryan was fabulous and made the whole experience a pleasure. All the staff we encountered we friendly, accomodating and professional. I will use First Class whenever we need auto body repairs!! Thank you!!
The paint looks terrific on the rear bumper. Not every shop perfectly matches paint. This job is as good as your last work on my bumpers.
My truck was fixed to the highest standards as I expected from past experience with 1st class, even when they brought out my truck with a small rub mark on the fender they not only took it back to get it buffed out right away but they were a little embarrassed that they missed it. I would recommend them to anyone that believes you get what you pay for. If you take pride in your vehicle, then they are the only place to go to get the perfection we expect.
As the name describes it, 1st class service all around. Could not be happier with the service provided and the constant updates on the status of my vehicle. Our adjuster was very friendly and provided outstanding communication on statuses of my vehicle. I'll give 1st Class Collision a 6 star rating.
I have scratches on my rear glass window, passenger side. Where you guys did the work in the car. I have photos. I will return my car first thing in the morning (24 Dec 16).
Took a month to get car fixed. Someone would call saying the car will be ready "tomorrow," then the next day it wouldn't be ready. They did this several times. If it isn't ready, do not promise it will be done. Also missed fixing a dent and seatbelt and had to return the car which was delayed longer. Needless to say, I will not bringing my car to 1st Class Collision again.
You have a very professional staff and the work was very well done.
Look forward to working with guys again in the future. The ride pick up was awesome and Bob was a pleasjre to talk to.
Very Happy with the work and the service, Holman Nikzad did a excellent job very helpful thx agai you guys
Everyone we spoke with was exceptional, Tommy and the ladies behind the desk. The waiting area is beautiful and calming. Oh yeah & the work on the repairs looks "first class"!
I am very impressed with the professionalism of all involved.
keep up the great work
Ryan did a great job
Great customer service turn around was great. Communication was amazing Ryan was great. Will definitely recommend them
Vehicle Make : Mitsubishi
Amazing service and fast turn around!
I think Randy was the one who attended with all my paper work.. Great customer service. Thanx.
The tailgate to our Honda Pilot was damaged and the part was ordered, however it took about a month for this part to come in. I understand that it was not your fault--my problem was that if you knew the part wasn't available soon, we could've still driven our Honda instead of using a rental all month.
Everyone was great but the young man that was in charge of my car was OUTSTANDING. His customer service was above the normal and he explained everything to me and asked if I had questions. He took all the time I needed and didn't seem bothered or rushed. Tommy is definitely an asset to your business.
Treat him well, he treats your customers very well. Thanks for a great experience!
Everyone I came into contact with was professional and nice!
Can't thank you guys enough on how amazing my car looks I've been there 2 times now and both times I've been super happy with the outcome of my car. I love my car and try to take super good care of it. A big thanks to Ryan and everyone that puts their hard work into my car that I don't see. Ryan is awesome and super helpful as long as I live here I will always take my car here! Thanks guys!! -Brad
1st Class coordinated everything with my insurance adjustor and even returned my rental vehicle for me. They kept me up-to-date with regular emails and freed me from all the numerous details involved to wrap this situation up. Highly recommended.
Wonderful Job, wonderful people.. My husband would never go any where else. Work is top notch.. Kathy B
The steering wheel is crooked, the trim around the door wasn't put on correctly. The door sticks when I try to open it and there were finger prints on the headliner.
Ryan **** has an excellent personality and he was very professional. Very satisfied customer.
Excellent Job!!!!! Great work!!!!
I'm really happy about the job they have done in my 4Runner I am very satisfied!!
Vehicle Make : Land Rover
Ryan is awesome, he kept me informed at all times of the status of my car. He was prompt at answering all my phone calls. Generally speaking, everyone at your place of business was professional, curtious and friendly. Thank you for a wonderful experience!
Thank you for the fast and professional service. My experience was seamless and completely pleasant. Thank you very much.
Car looks great and Ryan worked with me to keep my car from being totaled. Kept me informed on the delays (I wish there weeny any, but I'm realistic) and made sure my car was right when I picked it up.
I've used first class aince we've moved here in Mirrieta since 2002. Always happy with the repairs, professionalism, and customer serivce we've received. I have and will continue suggesting 1st class to anyone and everyone needing repair service.
Ryan **** and Brie are the best! RN
Excellent communication throughout the whole process. Great customer service!
By far the best auto body shop I have ever taken my vehicle to. From customer service to the actual work, top notch service!
I am a pretty exacting person and I pay a great deal of attention to detail. We were treated very well by the staff and the workmanship and paint matching are excellent. We are very happy.
Great customer service and quality work. Thank you
All staff members were customer friendly. Very quick and very helpful.
Two spots not complete. We're circled on work order.
I am very satisfied with the repairs to the Camaro. The repairs look brand new. Thank you
Thank you Chris for expediting our claim in a timely and professional manner our BMW looks great! And your staff has always taken good care of our vehicles over the years.
you guys have truly earned the name "1st Class Collision"
Thank you again,
Keith & Christy Walker
Very professional staff. Very satisfied with the results. Thank you very much!
Everything there is top notch and I was incredibly happy with the service.
I have been your customer for 20 or so years, in Murrieta and Escondido. You're the best, and Ryan **** is the best. R. Nester.
The whole team there was wonderful and took great care of us every step of the way. We will definitely recommend them in the future to others in need.
Ryan, you're always a pleasure to work with! Let me know if I can bring trick by to put new clip in door. Thanks
Great job! Prompt service!
Everyone was very nice and I loved getting progress updates on my phone Thank You!
Everyone was so friendly and helpful! I love the text notifications. Thanks for making a stressful situation much easier!