The team at Capital Ford were courteous and professional and by doing so completely put me at ease concerning the process of collision repair from start to finish.
Quality workmanship and quality employees. All seemed genuinely concerned for my satisfaction.
THANKS...I'm sure there'll be a little something extra in the paychecks for all involved with my auto work/fix.
My truck has been with the collision center for over 42 days and still not received my vehicle- had to take off work early the last two days - first day to think I was taking my truck home but after they said they did a thurough quality check - it only took me 2 minutes to figure out the top hinge in the front door was very loose - had to leave once again in my enterprise rental- and was informed they have to take off the front finder to be able to tighten the hinge- had to take off work early the following day to bring them back my enterprise rental and swapl out for a rental from capital ford to save them on having to have nationwide paying for the enterprise fee- now I’m in yet another rental still not in my own truck - for which I was NOT even in fault for the accident- I am not pleased with the whole resolution
The car looks better than new! Thank you!
Rick kept us informed of everything going on with repairs. Our car is back the way it looked before the accident. Thank you!
My truck looks amazing and working with Rick was a pleasure
Workmanship looks great, completed job quickly & detailed the interior which was a nice surprise! Thank you.
The work done on my vehicle was speedy and looks good. However I would like to specifically remark that my service advisor Rick did an excellent job and went out of his way to make sure I was more than taken care of. He is very professional and also personable and was easy and stress free to work with. He is the reason I would come back to Capital for any future work needed.
Car looks and drives perfectly. I’m completely satisfied. Thank you
The estimate, repair, and rental car process was seamless. The staff was very friendly and helpful. I also appreciate the fact that I could return the rental car to your lot when I came to pick up my repaired car. Thank you!
Great experience! Very friendly staff! My car looks great!
Felt I was treated very nicely by all staff.
You did a great job, keeping me well informed, dealing with my insurance company, and providing a very polite and helpful staff, as well as fixing my vehicle. Thanks a lot!
Chad, the representative that led the repair, was pretty great to work with. I appreciated his communications and his engaging attitude very much.
Vehicle Make : Volkswagen
Very good experience, polite and professional staff.
Chad and the team did a great job on my car...thank you ........./r Mike Scharf
General repairs went just fine. My car has been repaired at your shop at least 3 times over 4 years. However, there seems to be a paint or clear coat defect that is creating new damage. Our representative took photos of both front fenders - where there is water BETWEEN the clear and top paint coats! Says he's never seen anything like it.
Would like input on how to get Ford involved or find some kind of solution. It was not like that when the car was dropped off for repair. Seemed to have happened during washing process at the end.
My car was returned to me cleaner than when I dropped it off. The young man who helped us was very curtious. Good service with a smile.
Truck had to go back . Truck started shaking then check engine light came in and smelled something burning
Right on time .
W. Larry Campbell