What felt like a complete violation of my trust, they invited a locksmith to unlock my Thule rack, rather than wait 3 hours for my husband to get there. They had two opportunities to tell me that the rack needed to be off for the repair (when I got the car appraised and when my husband dropped the car off for the repairs). I got a call Monday saying they needed me to come down and take the rack off (for a fender repair?! But okay..) and I said I was on vacation so there’s no rush and that my husband would be out of work in a couple hours and he will be down there. Next thing I know, my husband drives down there after work and the rack is off my car and they told him they got a locksmith. They did not have my permission to have someone I did not know break into my property. Poor decision, all they care about is that ticking clock - not the rights of their customers. Get em in and get em out, you’re just a dollar sign, not a customer.
It just repair part of the damage. They didn't take off the little details as the paint of the car (that also was part of the claim)
Adrian is the ****! You guys do great work! Thanks so much!
Very professional and awesome detail on my bumper ???????? thank you Sunset!
Great and fast service! Very nice staff!
We are very pleased that our repair was done quickly. Very impressed that the paint on our vehicle matched the factory paint. We notice a tiny chip that needed to be retouched and Adrian who assisted us was very helpful and told us he would fix it for us. Very great customer service! Thank you for your hard work on making our vehicle look good as new!
Vehicle Make : Volkswagen
You guys did verry good this is my third time bring my car to you guys and you guys take care of your guys customers well from what I have seen and you guys do an amazing job
I LOVE THE CUSTOMER SERVICE !!! YOU GUYS ROCK!!
You guys worked very fast and sent me updates and I can't even tell it was in an accident. I would definitely recommend you guys. Thank you!
I'm very happy with the repair done on my svv. thank you sunset paint and body works.
Good job, real fast turnaround and thank you very much.
Always complete quality work. Wouldn't take my car anywhere else. Thank you!
You guys are the very best!
The car looks great... It's like it never happened... I commend you all on your professionalism.. It truly shows in the work
The professionalism and service is still top notch!!!!!!!! Thanks again!!!!!!!!!!
A beautiful job. The car looks new again!
Thank you guys! This is the second time I have taken my car here for damage, and in the same exact spot ironically. You guys have done a great job both times and even repaired an imperfection that was a part of the accident damage. Donna was wonderful as always, and you guys got my car back three days earlier than expected, which I don't think would have happened anywhere else. I love the family atmosphere and would and will recommend you to anyone. Working in sales I know and understand the importance of referrals and you will definitely get my referrals. Thank you, again!