Superior Customer service
Great service and great repair
The lady answering the phones is AWESOME - so nice and friendly and cheerful, makes all the difference : )
Very good work...thank you!!!
Dana is amazing! She is organized, clear, and took ownership of my case without being asked. She even helped my insurance company understand what I was trying to (but not successfully) communicate with them. There was also a gentleman that stopped his work day to walk out to my car with me and hear my concerns, even though he was planning to do his own assessment. I appreciated the human touch.
My custom rim where it was smashed by my trailer was repaired instead of replaced. The paint was put on it with a spray paint that has glitter in it. My rims are gloss black and you can clearly see the difference. Also during the incident that caused the damage, my disc brakes on the right rear were damaged somehow by the impact to the tire from the trailer. I told technicians during initial consult. I was told they didn’t hear it. It squeaks very badly and needs to be looked at and repaired. Those are my two complaints. Body work and decals were on point. Repairs that were made were done in a timely fashion and I was updated regularly.
The appearance of the car...looks good! Beautiful!
The LCA is not working.
Two oversized screws in the trunk prevent tiedowns from closing.
friendly and knowledgeable staff. great work.
Vehicle Make : Land Rover
Excellent people, professional, friendly- keep the customer in the loop the entire process. Duy and finish amazing
Vehicle Make : Volkswagen
Great experience, easy process and everyone was helpful! I would return if necessary.
Even though I had to return the next day to have two bolts installed to reattach a piece of molding, it was a pleasant experience.
This team does an awesome job and very quick getting the job done.
Hendrick in Durham on Hwy 55 did a superb job in repairing damage to my Mercedes-Benz. They kept me advised from Day **** as to their progress & projected completion date. They even completed their work earlier than originally projected. They were also very intrumental in zrrNging the loaner car w/Entrrprise.
Thank You Donnie & Staff
Hillsborough, North Carolina
Everyone was courteous and efficient and above all most helpful. Ivan Remnitz
Fast, responsive, friendly, and skilled - what more could a person want? Though, a little more parking couldn’t hurt. Thanks for everything!
I love the way the guys and gals take care of their customers and most important how they treat your vechicle ???? very professional work skills clean shop and they take the name Rick Hendrick to another level.Hwy 55 is outstanding very pleased ???? with their work, thank you so much
I had a wonderful experience. The staff was very nice and helpful. They provided up to date stays reports on the repairs. I would highly recommend them for any repair work needed.
You completed the work in a timely manner and kept me updated about your progress all along. Thank
All of you for a beautiful job.
The team made sure that everything was ship shape, and was very helpful in answering my questions concerning what else they found wrong.
Beyond satisfied. Your staff exceeded any and all expectations. The receptionist is on point (I forget her name), always friendly. Donny the shop manager was available whenever I needed him to answer questions, and went so far to make sure I was taken care of that it leaves me past words. I will be recommending this shop to anyone and everyone. I wanted and needed my van fixed, properly and by professionals, that is exactly what I received at Hendrick. Thank you very much for taking care of me.