I sent an email to Mr. Eve. The team at Rick Hendrick are to be commended on their customer service, and their excellent job they do to restore your vehicle to its previous condition. Definitely a top-notch collision center! It was a pleasure working with this organization!
I am completely satisfied with the information and updates that were provided to me each week while my vehicle was in for repair at the collision shop. I am completely satisfied with the work performed on my vehicle. I was also satisfied with the referral for the ceramic coating. I am also very satisfied with Brett going beyond his role and arranging with the service department for my safety recall to be serviced and my oil change completed. Understanding the circumstances of why my car was in for repair this was a very pleasant experience. Thank you Brett.
JC was amazing! He went above and beyond to ensure that the insurance, repair and rental processes were as seamless as possible. He was very efficient and always had a response to my questions.
JC was awesome to work with. He took great care of my car and stayed in touch throughout the service. I will highly recommend him and the center to others.
JC kept me well advised. Everyone was very courteous.
Very happy very easy to work with made it very painless
The employees treated all with respect, and the vehicle was repaired in a timely manner, with the added bonus of buffing and cleaning the inside. A really fantastic job!
All aspects of the repair process was very easy. J. C. our repair rep was very knowledgeable and helpful with any questions. We were notified on a regular basis as to the completion date. Work was done on time and extremely well. No complaints.
JC was always very helpful and available to answer any questions during the repair process. I highly recommend Rick Hendricks Collision Buford, Ga for anyone desiring excellence in repairs and customer service! Once again, a huge shout out to JC for representing your dealership well!
Nice professional shop, made the process easy.
I was extremely pleased with how my experience with the collision and Kendal went. Loved the text updates, my phone calls were returned immediately from Kendal and my car was done in the time frame promised. Kendal made a stressful situation into a pleasant one. Couldn't have asked for a better experience.
Very good customer relations and workmanship.
They completed the job on schedule and they did a great job.
There were delays in completing the repairs, due to the body shop tech having issues getting the door fitment correct. But Jean-Claud Brodeur provided excellent customer service! Other than the delays, it was a pleasant experience and we're satisfied with the repairs.
Everything was completed sufficiently and I received frequent updates
Please tell Kendall and all the guys that worked on my 2009 Nissan Murano, that I am so pleased with their work and professionalism! They kept me informed every turn of the repairs and I was so lucky to have them doing the work on my car. I am so pleased with their work I would definitely recommend them to family and friends. My car looks brand-new and you cannot tell where the collision started & ended! Again many thanks for a job well done.
J.C. was awesome to deal with!! He kept me informed of everything and when my truck would be done. The guys also washed and cleaned my truck and was beyond what i expected!!
My car was left like new again, they were ahead of schedule which was awesome. Also, my car was delivered to me very clean, I really appreciate the carwash. Thank you so much!!!
I felt the team did a terrific job. Very happy with the outcome....and it was quicker (by two days) than I expected.
Kendal did a wonderful job as always. He was responsive great at following up and seeing like his only concern was making sure my needs are taken care of. Thanks again for all your help
Kendal went above and beyond giving us the most personalized customer service. He was never to busy to answer any question we had. He even helped us understand the insurance process, as it is a bit different in GA. and we just moved here.
Great Experience! Customer Service was excellent! Kendall did a very good job of explaining the entire process and keeping me informed.
2 ladies at desk were rude to me both times. Very short and snappy. However, the repair was done fast and looks great. I am very happy with the service. The best part is how clean the truck is. They did a great job on the detail. The inside has never been cleaner since I bought the truck new. The service consultant was friendly and kept me updated. Very satisfied.
Throughly satisfied with my handler JC who went the extra mile for me, great experience.
I appreciate the great communication throughout the process. The trunk is a little hard to close and will evaluate it to see if it is a problem that I can live with, or if it will subside.
Amazing job by the Hendrick Collision team.
I really think that you guys did an amazing job, everything was done in a timely manner and i really appreciate the work that Jean had done. You guys are exceptional keep the good work up
Very courteous and accommodating.
Well done and on a timely basis! Thanks.
Very satisfied with the repairs.
Very professional and customer oriented!
Fast service and courteous
****.shouldn't have had to get it painted twice. #matchpaintrightthefirsttime
2. someone put 50 miles on my car while it was in your shop #whodrovemycar
Otherwise, I'm okay.
Very professional. Made a difficult situation easier.
Kendall was very professional and polite. He made the process extremely smooth, answered any questions I had in a timely manner.
Outstanding service. I'd like to commend Mr Kendall for excellence in customer service. Thank you
I have to say this has been the best experience I have ever had with have a car repaired. Everyone was very friendly and helpful. I would highly recommend Rick Hendrick Collision to anyone that needs repairs on their vehicle.
The work was perform on time and done professionally. The service rep was very knowledgeable and caring. Only place I would have work done.
Kendall was awesome and made everything so easy. Thank you so much
Very professional staff and service was excellent. Would happily recommend the company to my friends and family. Thank you.
We were very impressed with the whole experience. JC kept us well informed about the progress of our vehicle. The repair work was amazing! Our car looks new. It was cleaned and looked great. JC also went above and beyond to meet with us and show us what was repaired. It was a wonderful experience for a not so fun situation. Thank you!
Great overall experience. Very high-quality work. Nothing but good things to say and I would highly recommend Rick Hendrick collision repair
Job wasn't completed when promised
Appreciated the ongoing updates as to the status of the repairs. Also, very professional demeanor of all with whom I interacted.
Very nice job, much better than we expected.
Could not have been happier with my service
Very responsive and just excellent customers service.
The service agent Kendall was very professional. I was quickly notified about a necessary delay. The repair work looks great. I appreciate the coordination with Enterprise for pick up and drop off. The whole experience was convenient and positive.
The repair work on my GMC 2500 pickup was completed in a timely manner and the work was a top of the line repair.
We just got car back last night, but it looks great! Staff was super friendly and communicative too!
Great service! Wouldn't take my vehicle to anyone else!
Andre was fantastic! He communicated the status of my repair to me several times over the course of the repair. Best experience I've had with a collision repair.
Car was returned to me with a sensor error my side mirror does not detect a vehicle approaching my back sensors do not appear to be working when someone walks behind the car and I am in Reverse
Everyone I dealt with was a pleasure to work with! Kendal was very knowledgable & made sure anything my truck needed got taken care of! If I do any customizations to my truck I'd definitely call Rick Hendrick Collision first! Also any other USAA customers should select Rick Hendrick to do their repairs!
Very pleased with the services.
Everyone at Rick Hendrick Chevrolet Collision center was a consummate professional. I was informed about the progress of repairs to my truck throughout the process. My 2007 Toyota Tundra was returned to me in better condition than the day I bought it. Rick and his crew went beyond my expectations and created a customer for life. I would like to say thank you to the technicians that work on my truck as well as everyone else involved.
Thank you for all your great work.
The staff was very professional and accommodated our needs completely, culminating in a perfectly restored vehicle! I will certainly use them again should the need arise.
Very pleasant to deal with. Always looking out for me and keeping me informed.
Andre was wonderful.... Courteous and very informative. He also kept me informed while the work was being done. The office manager was also very kind and friendly. Such a nice atmosphere !
Very professional from start to end.. Kept me updated with the progress of the work throughout and finished on the projected date given.. Great job everyone....
Everyone was so helpful and pleasant to deal with! Vicky and Kendall were very warm and nice! I was updated on the status frequently. The facility looks so clean and professional. I was very pleased! Will recommend to anyone who needs work done!
They done a very good job very professional and left my car clean
The customer service was excellent and the repair technician was highly skilled and did a fabulous job.
Love my experience! They make everything so smooth and easy. The staff u have working at the Collison center are superb and u need to give the dark haired gal at the reception desk a raise! I watched her juggle multiple tasks and still treat every customer with respect. Kudos to her and everyone there!
The People that I delt with at collision center were very professional and concerned about getting me in my car and on the way because of the heat. I was so pleased with the job that they did with my car. It looks great!! They even buffed out some minor scratches on the side panel.
Good communication during the repairs. Handled all the insurance inquiries. Dropped off and pick up was I needed to do. Thanks!!!
This was so easy...your team was such a big help. From the first call I made since USAA gave me the number, everyone was friendly and a pleasure to deal with. I would rate your store A
Thank you very classy place and
Everyone was great
My wife and I had great service and was well informed as to the status of our repair work for our car. We couldn't have asked for more.
Best experience ever... I call it the Disney of collision repair. My wife said that the moment she came in to drop off the car, everyone was attentive--- the receptionist (sorry can't remember her name but We dropped off the car on a Saturday, April 25). Kendall (manager) was awesome--- he provided me with feedback regarding status of repair, which we really appreciate. When my wife Came to pick up the car, he was also very accommodating and made sure I was happy with the repair. Everybody just made it easy for me and my wife. Thank you. my wife has been spreading good things about your place and will definitely recommend to others who may need your service. Great job! Thank you!
Very good customer service
You all did an amazing job and even got my car back on the road within a week. I was told approx. 3/31 pick up and it was done 3/23. Thank you for Andre,Rick and Vicki for the Awesome Customer Service at the Buford office and the kick tail Collision Team!
I was impressed that the estimated completion date was accurate and really enjoyed the text updates as well as the pictures. I knew my Tahoe was in good hands!