Hendrick does a complete and thorough job of taking care of not only the car but the owner as well. Things where well planned out and items of concern were addressed and discussed. I find Paul Retter to be one of the most knowledgeable service writers in the industry. He is centered on the customer.
Excellent service and repair work. Thank you thank you...
I appreciated the phone calls from Paul keeping me in the loop about my car. They got it completed on schedule.
The manager Paul Retter was excellent. He kept us informed throughout each step of the process. It was a job well done.
Was about as "pleasant" as an experience as possible given the circumstances Tim was most helpful and guided us through the repairs
Paul Retter and your shop did a great job!
Tim was very professional, organized and kept me informed every step of the way. My car was finished on time and was even given a bath.
Completely satisfied with my service, I was informed throughout the process about what was going on with my vehicle, and my car looks great again thanks to Hendrick.
The experience was excellent in every way. Thank you!!
We have worked with Paul 3 times in the past year. We have had the best experience and wouldn't go anywhere else.
I want to thank Paul for taking good care of me and my car.
Car looks great. Lights don't work
Tony and team were very accommodating!! Communication was AMAZING! Loved the text updates and emails. While I have an older 2002 model, the sourcing for the parts, paint and repair makes the front end look amazing and brand new!!!!! I can't wait to put another 200k on my toyata! Thank you again! Katie
Your service is exemplary. You always go above & beyond. Car looks great.
Thank you. Car looks great
Excellent customer service and very knowledgeable about the issues with my car. Everything went so smoothly with scheduling, your coordination with my insurance, rental car, etc. Tim is wonderful to work with. Thank you.
Just got the car back from repairs to rear end and found a quarter sized chunk out of a door handle (paint)...just called in this issue. Waiting to hear from them...not happy.
Paul Retter is absolutely amazing. Sad that I had to come twice for two different accidents. But both times I was treated as the royal Queen I am
Paul was outstanding-great to work with!
I would definitely recommend you to others.Paul was fantastic and so helpful very pleasant to work with.
Went fast and was done professionally
Unbelievable service! Paul is one of the most competent individuals I have ever had the pleasure of doing business with! Although auto accidents are very stressful, Paul took care of virtually every aspect of our experience with Hendrix! Very sincerely, Terri ****
The work was fantastic and Paul was an exceptional person to work with. Encouraging and kind and efficient!
Awesome experience! Completely satisfied from the minute we walked in till we picked up the truck. The receptionist even wowed us. Would never go anywhere else and will tell everyone I know how great you all are. Tim Larson was exceptional! Kept us informed and followed through with what he said. Loved the e-mails. Hope to never need you again but if I do we will go with complete confidence in your ability to take care of our needs.
Not only was the damage repaired, but it was blended with the rest of the car for a beautiful repair job. All internal and external work appears to be working properly.
Tyler was fabulous! He was really great at keeping me up-to-speed on the progress and I felt he was always looking out for my best interest!
Excellent customer service
Keeping me informed with me having to call and ask.
It was a great experience
The guy Paul Retter had excellent customer service he was excellent we need more people like him to help when people don't know where to turn Thanks Paul
The staff was friendly, polite, and professional.
I appreciated the correspondence between the repair shop and myself. They were very helpful and polite. They made the repair process very easy.
Thanks Ken for accommodating my schedule the car
Paul Retter was terrific.
From beginning to end service was superb throughout the building!
It was seamless, efficient and carefree! I only know of Hendrick when I need collision repair! Thank you.
Paul Retter is the role model for customer service. He is very clear about what's being done and when it will be done. I am never left wondering what's going on with my car. I've worked with him on 2 different occasions now and will definitely go back to him on the future. Hendrick does a great job with vehicles.
Tony did a great job taking care of me
Paul was a great help and felt confident and well taken care of by him.
Everyone I dealt with was great. They met me when they said they would, treated me professionally, and did it with a smile.
Throughout the entire process Paul Retter was very helpful, courteous and professional. Appreciated the text messages received to keep us up to date with the repairs. Thanks!
The repairs looked great and the car was cleaned inside and out. Work was completed ahead of estimated time
Great job. Very professional. Very good customer service.
The repair of my 2006 expedition was not fix right the fender well was not put back right Tim Larson at first saying nothing wrong then saying okay it need to be corrected the my car not running right like something making it miss I didn't have this problem befor
I couldn't have asked for a better experience and or better results with my repairs.
Outstanding customer service, and car looks beautiful!
Paul was excellent. Fantastic Customer experience!
I am so impressed by the service I recieved from Tony at Hendrick Collision. He communicated frequently and clearly, and let me know what was happening every step of the way. A job well done!
Paul was of amazing help and guided me through the process by making sure I was covered on the insurance and repair side. The repairs were above and beyond my expectations and completed in a timely manner.
I'm am in the business of customer service and was so impressed with the service I received I'm still blown away! Paul is amazing!!
Everything went smoothly. All insurance questions were handled without my needing to be involved. I was kept informed of progress and the job was done timely and well.
Well done. Very professional. C.gilhousen
Professional staff and quality work evident on my vehicle.
Vehicle Make : Mitsubishi
Paul was great. Really appreciated his kindness and hard work and especially follow up. He's a great asset to your company.
Paul did a great job. He is very service oriented, educated me on the repair process, provided additional insight on my insurance as I had not had an accident in over 20 years, and was a big help on some post repair work I didn't know about but am going to have done. As time passes, I am hoping the repair work done will meet the expectations set though service delivery model Paul S
Job well done. I will recommend you to anyone that needs collison service. Thank You
Paul made the experience uncomplicated. He was knowledgeable caring friendly. I was grateful for the texts that were sent to keep me informed. Car was do when he Said. Looked good drove fine
I appreciated the frequent updates on status of my vehicle in the completion process. I also found Paul Retting to be very courteous, and professional to work with as a customer.
Paul was amazing! He is a real asset to Hendrick.
You guys do an amazing job and it is greatly appreciated!
I am thoroughly impressed with Hendrick Collision Center! Paul Retter was awesome to work with! Great hire!!!
The staff made a miserable experience tolerable. The occasional text message updates from my "happy car" kept me informed and added a bit of humor. The project manager was always available and took a personal interest in making sure we were updated on progress and satisfied with the results. If you were in another business I would look forward to being a repeat customer. However, I do hope I never have to comeback.
Paul Retter is very service oriented and helpful. Communicated throughout process. Car looks great.
Special thanks to Paul for making everything easy!
We were continously kept up to date on the status of the repairs. Also when there was an issue with the radiator just after the vehicle was picked up the issue was resolved that evening. In addition Paul Retter followed up the next day to ensure all was okay.
Thanks for the excellent customer service!
Great experience! I would highly recommend to anyone I know! Thank you for a job well done!
Ken was extremely helpful.
Paul is a great rep for your company
My experience was amazing, everyone i worked with was very nice!
From the first phone call to the pick-up everyone I met was very customer service oriented. My car was done as promised and was perfect. I would recommend your shop and your team to anyone. Thank you for a job well done.
Paul did a great job as well as the person who cleaned the car. Thanks
Paul Retter and the entire team did an awesome job! Everything was handled professionally and on time as promised, The car was clean and looked great! Everyone was friendly, polite and helpful including the Enterprise representatives! Thanks! David C
Thank you for cleaning the inside of the car after you were done fixing the outside of the car you didn't have to do that but it was very welcome and you're welcome thank you
Great customer service! Thank you
Completely hastle free. It is such a pleasure dealing with true professionals. Thank you for a job well done. Thank you Paul.
Great job and excellent communication!
Great! Paul always takes great care of me.
Paul retter did a fantastic job
Vehicle Make : Mitsubishi
Wonderful service .My sales associate Ron was spectacular AA.
Paul did an excellent job getting my car repaired quickly. I really appreciate his extra attention to detail. The car looks beautiful!
Will definitely use (and recommend) Hendrick Automotive at 9400 Troost Ave for any future auto body repairs. The work performed on my 2005 Lexus LS430 was amazing! 5500 dollars worth of significant hail damage and you cannot see a single dent! Paul Retter was the advisor who helped me; above and beyond top notch service from check-in until completion! Great job Paul and Hendrick Automotive! I'm 110% satisfied!!
Paul was very helpful. Top quality work as always.
People helped me right away and I appreciate the hard work.
Paul was fantastic. He was very friendly, helpful, and accommodating. I appreciate all of his efforts.
It was excellent because it was quick and it looks beautiful. Thanks.
Very friendly courteous and good work they keep you informed through the process letting you know what they're doing