Hi, Kevin is a good person, the repair center did not fix the front tag and the police pulled me over in Virginia. It cost me time and money. Your customers are not only from Georgia remember that there might be from Virginia. I would like to tank Kevin for his help.
Matt Paolini, was very professional on getting my vehicle repaired. The most important thing was the first walk thru we did on my vehicle once it was towed there. Matt has great customer service skills and I was very impressed on how he handle everthing. I wish him the best.
Matt was the upmost professional and dealing with my iminsruance company was easy. Having an onsite car rental was just the icing on the cake and made my decision to come there easy!
This was my first experience with having damage to my car, so I was extremely nervous and worrisome.
The front desk staff was very friendly, they had an Enterprise rental service on site. I was able to get my car checked in, and start the process for the rental. Before I had even completed that, the servicemen greeted me.
I met a gentleman name Matt Paulini, who made everything about the experience painless and efficient. Matt got his eyes on my car, I had a decent dent and paint removal on my rear passenger side. I had damage to my rims, right below my gas tank and paint was peeled off completely from an accident. I thought at best it would be something that people notice and wouldn't ever comment on because of the custom color on my car.
Matt started to assess the car, he gave me quick pointers about how he'd fix it, ETA and worst case scenario is about 6-8 days to get fixed. It was done in 6, he made contact with me via email or phone just about every other day to keep me up to date. I was shocked at how quickly it was done, and you couldn't even tell. He blended the color perfectly, and I told him I thought he made it look better than it did before the damage.
Matt was friendly, kind, he had a high level of expertise, and it showed in how passionate he was about it. He made my experience phenomenal, and is a pinnacle of customer service and skill in his area, and I will definitely be coming back to see them!
Matt paolini is awesome to work with. I told USAA that Hendrick is best at repairing cars in all Atlanta
Thanks for such good service
Excellent service went above and beyond to make us happy
Matt did a great job ensuring that my car was repaired to my satisfaction. I will continue to bring my car there for repairs.
Excellent service and good customer service. Awesome!!
Matt was on top of it from the start. That guy knows how to work hard and manage multiple things at once. I really felt safe trusting him with my vehicle and taking the best care of it. Give the guy a raise, he's the only reason why I will come back to hendrick.
Matt was extremely helpful and took good care of my car. I would most definitely recommend Hendricks collision to friends.
Hendrick Collision did an amazing job with my car it looks brand new all over again
I was thrilled with the ease and quality of repairs to our Honda Odyssey. The hammer work to our passenger side fender was incredible and it looks great! Thank you so much for such a seamless experience. Matt even helped me transfer child seats from the rental which was above and beyond anything I expected.
Matt Paolini is the best estimator I've ever worked with. The quality of customer service paired with the high quality repair performed on my vehicle made what was a bad experience (car accident) into a surprisingly wonderful one. I am extremely grateful for the employees at the Hendrick Collision Center and will refer everyone to your repair shop.
My car looks brand new. What more could I ask for? You guys are fast, professional, and so friendly. Thank you for a great experience!
We have issues and will in on touch tomorrow.
How do you replace or repair one side of a vehicle and leave the other ?
Hendrick Collision Center was prompt at reconciling my dilemma. Within 6 business days a seamless process took a distraught spouse rear-ended onto Highway 316 (Westbound) to a completely satisfied customer. Thank you for putting our vehicle back together with the reassurance of total coverage should any parts malfunctions. The service was impeccable, the warranty tried and true, and Matt Paolini, Our USAA Collision Specialist was outstanding, as usual. Kudos to the Kings of Collision Repair! Thanks Hendrick Collision Center for a job well done!
I love that I was able to pick up and drop off my rental car at this location. All of the staff that assisted me with getting my repair completed were very friendly. I especially appreciate Andy communicating to me what to expect and the timeframe until completion. My car was spotless inside and out when I picked it up. Thank you!
Matt was awesome! Great service.
Andrew Sabau provided outstanding customer support every step of the way. As for the work done on the car, it looks better than when we got it off the lot brand new. Amazing job. My wife and I are very pleased and thoroughly impressed.
Worked with Matt Paolini who did an exceptional job from start to finish. My car looked like it came off the show room floor when I picked it up. The paint match was perfect. An added plus, Enterprise rental is right there on sight which is an added convenience. Over all I'd say Hendricks is a home run and I would highly recommend them to everyone who needs collision repair services.
The whole repair process was very convenient, and the car looks great again.
My estimator, Andrew Sabau was totally incredible. He went out of his way to make the experience with Hendricks Collision great. Best customer service skills I have ever encountered. Kudos to a real professional.
The service was great. I received my car and was very satisfied.
Everything went smoothly. Matt Paolini communicated often with us and handled everything wonderfully.
Matt was excellent and my car looked great!
Your staff provides quality and efficient Customer Service always.
Had "Matt" as the Hendrick's representative. He was fast, efficient, and did an outstanding job. He was also very knowledgeable giving me excellent advice on working with my insurance company. Will certainly be using Hendricks again if any future collision should occur
Awesome job - my car looks great
Matt Paolini was great!!!
Matt Paolini is top notch. The guy keeps you informed every step of the way, always available when you have questions or concerns about the status of your vehicle, and explains the process so your never out the loop. I recommending all of the people I know to Hendricks Collision and especially Matt Paolini. He's a superstar if your ask me.
Matt Paolini assisted us with the collision repair process. His professionalism and knowledge was very assuring. Matt provided our family with clear communication throughout our interaction with Hendrick Collision Center. I will be very happy and honored to recommend Matt Paolini to anyone needing car repair services from now on. Great Job Sir! James and Lea Academia
Matt was very professional.
My Equinox looked like it came out of the showcase . I have to say Matt is number one he made the impossible happen for me he needs to be rewarded don't lose him to someon else Give him what he needs to stay with you
Matt is OUTSTANDING!!!! His professionalism is impeccable. Thanks for employing a person who cares about the customer experience.
The staff there was great. Matt made the process simple and fast. Wrecked my car on a Friday and by next Friday it was back as good as new.
Matt is a great guy and very friendly.
Matt was very professional and very helpful. I have dealt with him before. Great asset to your company. Would use your company again for sure!!!!
Matt was professional and efficient. I appreciate his dedication and service.
We have worked with Matt Paolini on several occasions, unfortunately, and have been very impressed every time with his efficiency, professionalism and attention to detail. This time was no different. Thank you for great service and for making tough situations easy to handle.
Hendrick Collision Center Gwinnett has a true gem in their midst. First though, while I didn't have an opportunity to meet the repair techs, their work on my Lexus was top notch. Kindly relay my sincere thanks to those guys and gals for a job very well done. As for your gem, that would be Matt Paolini. It was a true pleasure to work with Matt. He treated me with respect, thoughtfulness, and consideration. Matt kept me closely advised on repair status and, overall, made the entire process appear seamless. The entire Hendrick Collision Center Gwinnett team has my utmost gratitude. Sincerely, Melynda V
Matt took great care of me!
Andrew was extremely helpful and courteous. The repairs were done quickly.
We are very satisfied .
Donna and Allen Gann
Very good !!! I like it !!! Thanks for help
Andrew Sabau was very professional and helpful as my advisor. All the other members were also helful. Thank you!
The service was absolutely superb. Matt Paolini kept me informed thru the whole process. I will tell everybody I know about this service. Top notch all the way.
Matt is as professional and customer oriented as can be.
While I hope to not have a damaged car again, there really is
Only one place I will take it. Beautiful job!!!!
You guys are the best. Top quality work with great customer service. Thanks again for all you did.
I don't have the words to express how thankful and satisfied I am with the services received from day one..Best customer service!! I personally want to thank Matt, he was courteous, professional and exceptional!!
I am so happy and satisfied with my recent repairs experience. Mrs Kavin was outstanding as well as Mrs Robert. If I have to do it again I will happily choose Rick Hendricks collision.
Matt is very professional and personnal.
He keeps in great touch with communication on
Progress. Awesome job!
Very friendly and best customer service
Matt was absolutely amazing! What a world of knowledge and explained everything in detail in every step of the process. He is definitely a great asset to this organization. Loved his work!
I thought Matt did an excellent job on the repair and the car looks great!
I worked with Matt P. and he was absolutely great. He provided suggestions and was very knowledgeable and understanding of my needs. I loved working with him and the service was quick. The end result looked great; very professionally done! I can go on and on but most of all I would definitely recommend Rick Hendrick Collision Center to everyone I know!
Andrew took time to explain the process. I've done this before, so I didn't expect much. But, I left thinking he and your company really cared. And, I'm happy to say that the results exceeded my expectations. I'm very, very pleased.
Matt was great, I have worked with him twice and every time he was great. I don't like being in accidents but if I do I Matt is awesome to work with.
Thank you so much, Service Manager, Matt Paolini! You know how to provide First-Class Service! Thank you, Sir!
Very happy with the whole process!!
Excellent customer service, prompt response to inquiries and pleasant demeanor. I will definitely recommend Hendrick collision. I cannot say enough good things about my experience.
Kevin Bievenue was the person I dealt with and he kept me abreast of my repair and delivered my vehicle back to me earlier than I expected. He was great to work with and answered all of my questions timely.
Thank you for a job well done. Better than I had expected.
Matt Paolini was awesome! The customer service provided to me was excellent. Matt is friendly, knowledgeable, communicates well, and prompt with status updates. I am very satisfied with his service and the repairs to my vehicle. No secret here, Matt is a very valuable resource to your company. Keep up the Good Work Matt
Matt Paolini met me with a firm handshake and took charge of the situation. He made me feel confident that he had my best interest at heart and knew what needed to be done to fix my vehicle. He kept in contact with me over the weekend and was available upon my return the following Monday. The car looked so good, I didn't recognize it. Thank you Hendrick Collision Center, Matt Paolini and his team for making my stressful experience an easy one.
Matt made the entire process painless. He stayed in constant communication and was always available. The repairs were performed to the highest standard. Thank you all for the hard work!!!!
Very pleased with the customer service, Matt was great. Nice smooth transaction. Thank you.
I'm so HAPPY with the service I received from MATT PAOLINI!!! I came in for a estimate on a Thursday afternoon during my lunch break. Matt was able to give me a estimate and set me up with a car rental. The work was done within a week. I also need a oil change after i received my vehicle. Matt directed me to Denis in the service department and my vehicle was serviced within a hour. I am truly pleased with the level of customer service i received. I will definitely recommend others to Hendrick Collision at Gwinnett Place. AWESOME JOB MATT AND DENIS.
Matt provides excellent knowledgeable service from the first phone call through final delivery of your vehicle.
Matt was awesome with making it easy for me to have my car repaired in a timely manner as well as maneuvering with a 9 month old.
Mat is awesome, he really kept me informed, very professional, just a great guy. Thank you again Mat!
job is not done right and also customer service
Excellent results and great service from Mr Matt Paoilini, my service tep
Matt was an excellent representative for rick hendricks chevolett his can do attitude I felt comfortable leave my vehicle in his care.
Matt was excellent and explained the process. He kept me informed on the status. Repair work looks great. Thanks.
Your service guy made it easy for me
Excellent work and service! Completely happy!
Matt answered all my questions and was patient. He was very knowlegable.
Could have had more frequent updates
I understand and saw how busy the collision center was, and when they couldn't get to me immediately, they were accommodating for the time I spent waiting. And the expedient service with which they handled my paperwork and repair was greatly appreciated.
Matt was wonderful to work with. My car was repaired in 24 hours. I will recommend anyone that needs collision repair to your business.
The process of everything was very well organized and the employees were very helpful with any assistance needed.
Matt is fantastic at managing car repairs! He is so knowledgeable and efficient. He seems truly concerned. We really appreciate the fantastic service!
I really want to thank Matt Paolini and the Honda Collision Center for making my experience a really good one. From the time he reached out to me about bringing my car in for repairs, until coming to pick my car up after everything was completed he make sure the whole process ran very smoothly and always keep me updated.
Rick Hendrick C9llision did fantastic work. My Honda Odyssey is back to looking great! Matt worked with me and made the whole process quick and easy. He had great attention to detail in making sure my vehicle was put back to look like new. He also got the job completed even faster than I anticipated it would be. I couldn't be more pleased!
I have worked with Kevin Bienvenu on two separate occasions. He was very informative and knowledgeable about the process. He is the reason why I chose this repair facility for a second time. The shop did great work, and he made sure I was completely satisfied.
Matt did a great job of coordinating the repairs (ordering parts, etc. beforehand), the team did a great job with the repairs and Matt did a great job with following up on additional repairs and getting them completed on the seatbelt replacement.
He also coordinated getting the seatbelt code issue resolved. I feel that he did a great job and, while I hope to never have to have a car repair, from a wreck, again, I certainly would want him to handle things for me. Robert J
So far, so good. Thanks for your help.
The overall experience was effortless. Thanks to Matt for all of the help!
Great customer service... Matt kept me informed with updates about what was going on with my car.
An amazing hassle free experience. Thank you for the excellent customer service!
Great repair and Matt kept me up to date on the progress
The customer service and service for my car was outstanding. Matt communicated every step and was extremely helpful and it was a pleasure working with him. He made a bad situation (car accident) as easy as possible.
Matt P was fantastic-as always. I appreciate getting to do business with him even when it is under unfortunate circumstances. I would not want to have my cars worked on anywhere else!!
Matt was friendly, he was quick and kept me updated throughout the process.
Matt has been my rep at Hendricks Collision 3 time and is great to work with.
No, I have used your services in the past and as with this time you all did an excellent job. Hendrick collision is the only place i will take my vehicle and the only place i recommend.
I have had the pleasure of working with Matt on 3 sperate incidents and can't tell you in enough words just how professional, courteous, prompt and an all around perfect example of a body shop personnel should be. If ever the reason arises that I have more repairs be rest assured Matt will be handling it for me. 10000% satisfied
John and Cheryl cooke
This was awesome experience!
Great work... Good communication.... They took care of my car as their own, the damage visible from outside was not much... I expected it's easy fix, once they took my car, they verified and ordered internal parts fixed it and notified me about all the progress and pickup..... Great service..... I will give them 10 out of 10....
Such an easy experience! Matt was so helpful!
Matt did a awesome job in getting my car repaired timely. He keep me informed of all aspects of my repair. I felt very confident that I would be taken care of.
I procrastinated bringing my car in because I don't have much free time and thought it would be a difficult, time-consuming process. I was thrilled to find out that was not the case! Marie helped me with my transmission recall and Matt Paolini took care of everything for the collision repair. Now my car runs and looks like new! I will not hesitate to return for all of my vehicle needs in the future.
Thanks Matt and team for all the work you did.
Matt is so courteous and helpful and the car looks great!
Very professional and great communication in terms of completing my vehicle in a timely manner.
Matt has great customer focus. My vehicle was ready before expected. The paint and repair were flawless.
Matt Paolini did a great job keeping us informed about our repair during a lengthy (3-4 week) process.
Thank you for your professional service with a smile and that of your team. Great job!
Looking forward to doing business with you guys again...but hopefully not for a long time.
Kevin stayed in constant contact with me and he pushed for my car to get fixed asap!
The guys really showed my car good care and it. Some back better ban new
The repairs were done quicker than expected. I'm extremely pleased.
Everyone was so nice and prompt on seeing me and letting me know the steps that would be taken to fix my car. Kevin kept me informed about what stagesmy car repair was in. I also wish to commend Enterprise Car Rental in your Center they were great.
I will always recommend your Collision Center. The Best!!!!!
My experience with Hendrick Collision was AWESOME! From my initial call to bring my vehicle in for repairs to the completion of my repairs a few days later, I could not have asked for better service. Matt Paolini provided exceptional service. I truly appreciate you!
I couldn't have been treated better! GOOD forbid but if I ever nwed body work on my car again I will go to you all only. Thanks.
The service I received was great from start to finish. The staff was friendly and the work that I received on my truck was excellent. The only small issue was a bit of a long wait when I first arrived to have my truck inspected however Mat in Claims and Hendricks staff came through again. As a USAA member we have come to expect great work and I am always pleased with the services received.
Matt was extremely helpful as always. The body work done on my car was precise and detailed.
My experience with Matt Paolini and Hendrick was a positive one. He was attentive to the details of the vehicle, and informing me what he found during maintenance. He was ready to go when I brought the Ford Focus, and the finished work met my expectations. - Roy S
The service was excellent! My car looks new and they even cleaned it for me. Matt was very professional and kept me informed every step of the way. Thank you for making me feel like a valued customer!
I received excellent service from all staff. Kevin is awesome! I can trust him with my car knowing he'll do a great job. Thanks
Rick Hendrick dealers, specifically Buick and the Collision Center have always been my preferred choice for service. I lived in Duluth years ago and loved the service. I relocated to Decatur and still drive to Duluth because the service is unmatched. My car wouldn't start after the accident and the service engine light kept coming on. Rick Hendrick Collision was honest with their diagnostic, and all I needed was a new battery. Thank you for fixing my Buick LaCrosse timely and working with me to get a rental so my day to day activities would continue.
One Satisfied Customer
Unfortunately, I have used your services more than once over the years.In the past, I worked with Todd. But,on my most recent visit, my claim was assigned to Matt.And, he didn't disappoint. He kept me informed about the status of my vehicle. And, the work was exceptionalooking, as always.
Great job fixing accident repairs!
For a repair shop, it's odd to see good customer service as part of your service model. Most repair shops just want to charge whatever they can with the least amount of service. I can tell that you require your staff to deliver service and they take it serious. I've had to use you guys three times now and each time it's been great. Matt Paolini has been my rep each time and he's delivered the goods and took care of us. You guys are good folks.
Zach was great in starting my process. Then handover to Matt was seamless. Both were great in keeping me informed. Matt was excellent in getting all the repairs done and my car looked great.
I really appreciated how quick the repair time was. I honestly was not expecting to get my car back so soon. Matt was very helpful. I left the shop feeling very thankful and confident that my car was in great hands. thank you so much!
- Fatima Lindsay
I sent my feedback to Brian Eve.
Everyone was very helpful , service was speedy. Everyone is very friendly.
The receptionists could smile (maybe) a smile goes a long way!
Matt was wonderful and very professional. The process was smooth and he kept me up to date throughout the week. I will definitely come back for collision repair, but hopefully I won't need too!
I had an excellent experience at Hendrick Collision Center. Matt Paolini was very professional and personable,making the process easier for me. He was kind and optimistic about my repairs. My car was returned to me with repairs well done and it was cleaner than when I dropped it off there. I will certainly recommend this business to others.
Wonderful customer service and an amazing job on my car. I am very satisfy with my experience and expectations were exceeded!
Matt did a great job of constantly keeping me updated with the progress of my car repair. I truly appreciated his insight and wonderful customer service as well as his promptness in reply to any questions that I had.
Kevin was very thorough and detailed and kept me in the loop the entire time. A very smooth process for my first time ever being in an accident.
Matt was excellent his professionalism and customer service I would always want to work with Matt
Very professional! Matt Paolini was there to make sure everything went right with the repair
of my 2005 Honda DX. USAA also was there with Adjuster Samuel Fischbeck answering all of my questions. I would give all of you a 10 for
quality work. Thanks!
Carlton l. Jones
I'm completely happy with how my vehicle looks! My service technician Matt was amazing. He sent regular updates on my vehicle, answered any question I had in a timely manor...and to top it off, he serviced and had my windows tinted! My car looks and feels better than the day I purchased it brand new! Big Kudo's to Matt and team. You guys are awesome!!!!
Second time using Matt- he is awesome. Hendrick did a wonderful job with our van and we will recommend to all our friends and family!
Matt Paolini was excellent. Kept me well informed throughout the process.
Kevin was so kind and helpful! And my car was looking so neat, great job. Thank you!
Matt was great. Kept us informed throughout repair and delivered a great product - inside and out
Matt ALWAYS does an awesome!
Matt Paolini is the BEST, he is why I continue to come to Hendrick Collision Center.
Great customer service! Matt always gives the absolute best! Very pleased!!
Matt was very knowledgable and professional in the care he gave my car and myself . Honda should be glad to have him on the team!! PL
Great job Matt as always!
Terrific service. Quality repair.
Vehicle Make : Mini Cooper
Mat really went above and beyond. He even got down on his knees to get rid of some tree sap on my car before I left. This kind of customer service keeps me driving back, even if I live in Alpharetta.
Matt was very nice and professional. He answered all my questions and made me feel confident that everything would be taken care of. He made a bad situation into a great experience for me. Job well done all around. Thanks!
The customer service was excellent! Communication is key to providing great service and my service representative, Matt, was thorough. Even when the vehicle was not completed as anticipated it was not an inconvenience because he took the time to inform me. The onsite relationship with Enterprise also made the service experience seamless. Many thanks to your team for a job well done!
Very responsive and very good work.
Mr. Matt Pialoni was great; everyone was great. You were the best. Thanks!! Matt was the best appraiser; and coordinator or plan I have every worked with.
My experience was great. Very professional.
The whole process was very easy. I am very satisfied with the repair it looks great. Matt was an excellent person to work with as he is very knowledgeable about vehicles. I would definitely recommend this repair shop to other people.
Matt was very professional and a pleasure to do business with.
Matt Paolini was terrific. He was very responsive and kept me in the loop the entire time my car was being repaired. The car looks great, and was delivered cleaner than when I brought it in.
Customer service was above reproach and the representative that helped me in my case was named Matt. He was wonderful and corteous. I highly would recommed Hendrick's Collision Center to anyone and direct them to Matt for service. Thank you.
Matt was absolutely wonderful getting the repairs done in a timely fashion. It was a very emotional week for me and he took all the pressure off.
Matt PaoliniIs a super gem! He's personal caring and professional. He made my experience seem less stressful than I anticipated. He provided me with full confidence, he never promised anything but produced everything. He made me feel like a priority! If I didn't know better I would have thought I was his only customer for the week! Great choice in my retuning returning to Hendricks this was my second time and I'll refer all my friends and family because of Matt and the final product. Customer service is important to me.
Matt Paolini is very professional and knowledgeable about his craft. He knows his stuff. Matt is always very responsive. He's always very busy but always find the time to get you the answers you need in the time you need it. Thank you Matt.
Great service!! Matt Paolini was awesome!!
Always on time and done right the first time. Matt is an awesome resourse.
Matt is AWESOME, I would highly recommend all car collisiin repairs be handled by Matt. Very personal, honest and most all informative. Matt sent me not only an email, but a text message as well to keep me informed about my vehicle. What more or who else can I ask for rather than Matt, again an awesome person and t can truly say thanks for getting g my vehicle back to me in a timely manner.
Matt and the rest of the staff are Rock Stars!
Excellent attention to detail and color matching on several damaged areas of the vehicle. Exceptional repair work.
Great job overall and Matt was superb.
Matt Paolini was outstanding. He was very thorough from the first time we met him when we brought the car in for repair. The original estimate we received from someone else was not what I had wanted done. He said that the part could be replaced instead of repairing it. That is what I wanted done originally. He took care of the insurance, got me a rental car and had it done in two days. I am very pleased with the whole experience. Very professional. If anyone ever needs repair work done I will highly recommend.
Matt Paolini was very helpful throughout the whole process, I highly recommend it.
The whole experience was simple and seamless. Matt has helped me with my car twice and done an incredible job explaining the repairs needed, keeping me updated on the work being done, and responding to my numerous questions.
Matt and others where very professional and helpful!
Matt did an excellent job!
I recently had experienced a car accident in June 2016 where I was not at fault, and I decided to choose the Hendrick Collision Center through my insurance company which is USAA. When I finally took my car to them Matt Paolini introduced himself to me and he had let me know he would be in charge of helping me get my car fixed. Matt Paolini went out of his way to help me tremendously by offering me a discount on an extra car maintenance job that needed to be done besides the damage that needed to be repaired on my car from the accident. I had told him that I could not afford the extra work to be done because I am a college student who is trying to make it financially. I noticed he had been listening to my problems and I was so happy that he cared about me as a customer. Matt did a wonderful job in supporting and caring about my concerns as a customer. He also helped me purchase my police report online, and he emailed it to USAA right away to help me speed up the process on my existing auto claim. He has been one of the kindest Assistant Team Leaders that I have ever noticed as a customer. I recognized he was always happy, with a nice personality, and very patient with me. He kept me updated all the time on what was going on with my car when it was in the shop for repairs. Overall, I would say Matt Paolini is the best!!! Please promote him soon to a higher Team Leader position with the Hendirck Collision Center or another place with a raise also because he deserves it very much!!! Thank you very much Matt for your kindness!!
Unfortunately, I was hit by someone last year. I requested to take my car to Rick Hendrick Collision at Gwinnett Place Honda were I met Matt Paolini. Before I even got there, Matt provided excellent customer service walking me through what to do on the phone and letting me know to call him if I had any problems on the way there.
Matt & Rick Hendrick Collision did an excellent job repairing my car last year, so when I was hit again this year I didn't hesitate to request that my car be fixed by Matt & the team at Rick Hendrick Collision. I persisted even though the insurance company initially couldn't locate the shop - and even though there are 2 or 3 other Honda dealerships that are closer to me - because I knew what an excellent job they would do.
I hope I'm not in another accident, but if I am, I know that I'll be able to call Matt & the team at Rick Hendrick Collision and they will make my car like new.
The guy that helped me was wonderfully if I ever go back again I will defiantly ask for him . Matt is the best !
Matt was very helpful and kept me informed throughout the week that
my vehicle was was in for repairs...
Matt did a great job, handled everything, very professional, well done!
It was a very welcoming experience. Made you feeling everything was going to be OK
Matt is awesome. His customer service exceeded my expectations.
Matt Paolini went above and beyond in keeping me informed of what was going on with the repairs. I would definitely recommend this place to a friend.
Car was delivered on time and in excellent condition. Very smooth process, barely had to do anything. Thank you!
Matt was wonderful! My experience was flawless.
Feel be cheated by estimate process.
The first estimate with everything is less than $300. Then, the price jump to more than $900, though the job done was exactly as quoted in the first place. A good game player.
Matt Paolini and the rest of the staff members that assisted me were awesome! The repairs were done on time and it looks like it was quality work!
Matt was awesome! My car looks even better than before.
The guy that serviced my vehicle was very professional, he was also very detailed oriented when discussing the damages of my vehicle. He displayed the attributes of the ideal professional in the work place. They did a very good gob on my 2008 Cadillac Escalade looks like new.
Great job and Matt Palonni is really good in customer service. I will referring more people to u guys. Thanks!
From the moment of our first contact after our accident we have been blown away by Matt Paolini! He was so nice and really upfront about the plan for our repairs. He had a great attitude and really listened to us. He was so personable but even more than that...we felt that he had things completely under control. Honestly, he made us feel that we were his most important clients. He did what he said he would do...when he said he would do it. If it was a phone call or email, he kept his word and worked hard to keep is informed. I can't remember the last time my expectations were exceeded. Thank you!
Matt handled everything in a professional manner and was timely in his communications with me about what to expect and when to expect it.
Even though my day started off rocky, USAA, AND the fine staff at Hendricks Collision help make my day so MUCH better. A-**** rating and KUDO's to the good people at Hendricks. Matt, THANKS FOR THE RED CARPET TREATMENT!