Body Shop

Real Reviews From Verified Customers

Kerry Z.
Vehicle Make : Toyota
4 out of 5
This is my third time using their facilities. The first two times The company was known as Sunset Collision Center. Once I realized that pacific was the same place, just with a different company name, it wasn’t easy decision to use them again. The repairs are top-quality and I would recommend them. While you are waiting for your car to be repaired, text notifications are sent. They need to improve On the accuracy of the automatic text messages you’re sent
Madolyn C.
Vehicle Make : Toyota
5 out of 5
Excellent service!
Deborah G.
Vehicle Make : Kia
5 out of 5
All staff members were courteous and professional. I was assured that if there was anything seen as needing correcting (nothing seen) that it would be taken care of. I would recommend Pacific Elite to others. Thank you.
John G.
Vehicle Make : Chevrolet
5 out of 5
Great work, great communication. Efficient and friendly. Thank yoy.
Fayth G.
Vehicle Make : Lexus
5 out of 5
Mike and the lady at the front desk (sorry I didn’t get her name!)were very professional and helpful. Very satisfied with the experience!
Carmela E.
Vehicle Make : Lexus
4 out of 5
Excellent service! We're happy and satisfied with the repairs completed in a timely manner. Michael kept us informed every step of the way. Text messages for updates is awesome specially with busy professionals who don't have the time to pick up the phone and call for updates.
Elena R.
Vehicle Make : Lexus
3 out of 5
Poor attention to the details
J R.
Vehicle Make : Lexus
5 out of 5
Thank you! You did a great job and you're all very nice. Thanks!
Mary R.
Vehicle Make : Mercedes
4 out of 5
Love Louie, Louie, Sarah and David
Leticia M.
Vehicle Make : Buick
5 out of 5
I was very pleased with the customer service at Pacific Elite. The receptionist answered all my questions and was friendly both in person and on the phone. David Glass (estimator) was professional and kind. He explained the process and kept me updated on the progress of the repair. I received both text messages and phone calls with updates. Although it was an unfortunate situation to be in, needing my car repaired, they were the best people to trust with my car. I am very happy with the results but most importantly with their attention and care.
John B.
Vehicle Make : Toyota
5 out of 5
Good job
Beverly B.
Vehicle Make : Chrysler
5 out of 5
Very pleased with the service and I love the outcome!!!!
Derek B.
Vehicle Make : Honda
5 out of 5
Very professional. Kept me informed of repair status, expense, & anticipated completion timeline.
Jeffery S.
Vehicle Make : Toyota
4 out of 5
Unfortunately, I had the flu when my car was done and was not very expressive about the car. The car is beautiful. Absolutely beautiful. You guys are great! Thank you for everything. Jermaine...very well done. The lady at the front (I think her name is Jackie?) is a real sweetheart. I thank her for her patience and for being so nice. Your office area is sparkling clean and away from the repair area...wonderful design idea. Great coordination with USAA (also the best) and made for a painless experience. As a business owner, myself, I watch what goes on to relate back to my business and you are an absolute class act. I can't say enough good about you! THANK YOU!
Charles M.
Vehicle Make : BMW
5 out of 5
Jermaine was great and called me everyday with an update . Really strong customer service.
Bernard H.
Vehicle Make : Honda
4 out of 5
Excellent service, Germain called me each day with a progress report. Very clean facility and nice office staff.
Hank M.
Vehicle Make : Subaru
5 out of 5
Great communication Quality service Quality work
Karissa C.
Vehicle Make : Toyota
5 out of 5
Appreciated the all of the very timely updates!
Jaime Ellett.
Vehicle Make : Jeep
5 out of 5
Did a beautiful job in a timely way
Stephen O.
Vehicle Make : Audi
5 out of 5
Great customer service from David!


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