I was completely satisfied with the customer service, the repairs and the fact that they actually cleaned my car out for me. I'm a mom of two boys and my SUV can get pretty messy and they had it spotless for me. Thanks guys!
Loved the regular updates on the status of the repairs. I appreciated the customer service when we were setting up the appointment for the repairs. It was easy to reach staff and I never felt like I was bothering anyone with my questions.
Friendly folks...Lots of clear communication... Excellent work and done before the est. Time
Very nice office staff who seem to enjoy working with each other. The repair work was excellent.
Felt incredibly welcomed from the moment I walked in. My car was returned to me cleaner than I think I first got it brand new if that's possible. Thank you to the staff you guys are great.
Thank you for your service and professionalism!
Looks like new. Only one day late, but a complex repair in challenging shipping weather.
Great conmunication. Thanks for knowing your stuff and making for a stressfree experience. My car looks great and I appreciate your attention to every detail. Cheers to all the there!
I would just like to thank your team for making this whole experience as painless as possible. I was kept informed on the entire process from start to finish. Your team did a great job!!
Friendly staff and worked hard to get it completed early.
Fantastic communication, work, and turnaround. Could not expect better.
Everyone was super friendly, nice and personable. The process was done quickly and perfectly. Thank you so much for amazing customer service!
Everyone was really professional and made the experience very easy
Everyone was so nice to work with and the repair looks great. I SO appreciated the total cleaning detail of the inside of my car. That was a fantastic bonus. Thank you!
They were fun and amazing from start to finish and always kept me in the loop on my car :) the fixed my car so fast so I was happy for that def will go there again if I need a repair
Excellent service from start to finish! Thank you!
The car looks great and the entire experience was very professional. You guys went above and beyond to make sure everything was the way it came out of the factory. Thank you.
Found how Gary & Donya managed the repair exercise amazingly impressive!
Kadel's staff were very courteous and professional in handled in handling the estimate and insurance claim. The final product was excellent and completed quickly with updates along the way to notify me of the progress of the repair.
The repair work including the communication from the office was excellent.
Simple fix, allegedly....just needed a new door skin. In what appeared to be an attempt to save the insurance company money they instead pounded out the door panel. When they stated the vehicle was ready it clearly was not...masking marks on the door, scrapes and scratches, overspray, rough edges inside door jamb. By their own admission it was not their best work. Took it back to get it fixed right again. Now the door has small ripples from where it was pounded out that can be seen looking down the lines of the car. Want us to take it back again.
At this point I want to take it somewhere that will fix it correctly and stop waisting my time. Keep in mind this vehicle is a 2015 with only 13000 miles in like new condition with the exception of the damage taken to kadels to be fixed.
Cannot recommend this company, will also post this on other online reviews about this company.
Not the way to do business!!!!
We were thrilled with the excellent service we received from the entire staff at Eugene Kadels. I would highly recommend this branch!
I was disappointed due to a scheduling misunderstanding but they were able to make it work and the service was very nice, work seems very good as well.
I've been to Kadels twice and was very happy with the service. Quick and beautiful work. Thank you Kadels!
Excellent,friendly,and fast service.
The work was done well and quickly, the people were knowledgeable and polite. What more could I want?
Thank you, Everything is great. Got everything fixed and back and running as it should be.
Vehicle Make : Volkswagen
all looked great. my car was detailed - washed - windows clean inside and out - even vacuumed. Very nice and friendly staff. I hope I will not ever need your services again, but if I do I will take my car to you folks. A happy customer, Ellen B
After having the car longer than anticipated, I was surprised to find I still need to bring it back for another half day to finish the repairs. Daily updates did not occur at end of day 2. Otherwise very good communications.
Everything about our experience was professional there was one minor issue it was corrected promptly and to our Satisfaction,overall a very good experience.we will recommend you to our friends
My truck looks beautiful! Thank you!!
Staff were knowledgable, friendly and helpful.
John, Donya and their whole staff are top notch! Very professional, great communication, happy to serve, great work! Wonderful experience. I refer them often.
Great work, outstanding customer service.
My Miata looks like a new car. Thank you for an excellent repair and to Kadel's Brian & staff for their expertise, courtesy and very timely service.
I'm happy to recommend Kadel's to others.
Sincerely, Sandy Whitaker
The repair took two extra extensions due to not being completed properly. It has been resolved and I do not need additional contact.
We were treated like family and the job was well done. Thank you for your care.
Repair was very well done. Also happy with great cleaning. Only prblem I have is finding out how to reset radio which is completely not functioning.
The Kadel's team did a great job informing me about my car and welcoming me to their service! I will definitely recommend them to others now!
The Kadel's team member actually took the time to go outside and go over my vehicle with me to make sure I was satisfied with the work. This made me comfortable with that fact I chose them to do the work and they were confident in their ability.
Brian made it easy and is very professional
The car looks GREAT! We came to Kadel's on a referral from a friend and was not disappointed. Most production type companies put the job ahead of the customer experience. Kadel's adresses both by having a superior production staff of well trained and caring craftsmen along with an outstanding "face" of the company with the combined efforts of the office staff. John, Brian & Donya took the chaos out of the experience and brought organization along with calm, confident solutions. There is no doubt, this is my new perfered body shop. - Mike Wilt
Excellent customer service! I was very impressed with text and email updates. Everyone was very friendly, professional, and accomodating. And my son's car looks like new. Thank you all!
Excellent work and customer service. Great people that go the extra mile to make sure your experience is a good one. Will highly recommend to all my friends and whoever I meet.
Everyone was very helpful and friendly. They were able to get me in for my repair within 48 hours of the estimate, had the rental waiting for me and the work completed a day before expected. If I ever need any repairs in the future, I will go back to Kadel's. I've also raved to everyone I know about what a great experience it was. It was much different than my experience with Kendall.
They did a fantastic job, and gave me great customer service. I am returning to fix a few electrical problems. Thanks again for the awesome service! Kevin L
Thanks to everyone from receptionist to shop. Car looks and drives great. You did an excellent job of making an unpleasant situation bearable.
I am taking my car back because several cracks (interior panelling) and scratches (on the exterior) were not repaired. There is also a gouge in the front that was not repaired and many dirt marks and tracks inside the car were made and not cleaned.
You made a good job thank's
Everything was explained to us and the repairs were done faster than we expected. Thank you guys so much.
We are very pleased with your work and service. My wife says two thumbs up, you were awesome, great communication and very fast. Keep up the good work. Thank you very much!
Vehicle Make : Volkswagen
Casey is the man he constantly communicated the status of my repairs and stayed on top of Volkswagen to keep things moving swiftly!
I really liked the text message updates and the ease of payment and pickup.
Vehicle Make : Volkswagen
There appears to be one little spot done during the repair that I need to address with the shop.
I was just happy that the body shop was able to repair my car, in doing so restoring it as if the accident never happend. Thank you very much for helping me out.