Communication was outstanding. Repairs were quick and did an amazing job.
Your staff was exceptionally. This is the second time in a year that I have had to go through this process! My experience before with another company pale in comparison. I felt cared for & heard. I use my car for my second job & the time in the shop took me away from those wages. As a single mom it matters a great deal to loose that income. They got it back to me before the next weekend, wich saved me from loosing even more wages. More than any of that, they were kind & professional. In the future, if I need work done (hopefully I won't), I would choose to come back to your shop. You will also be the first on my list to recommend to others. Thank you.
Very courteous and kept me well informed about everything. Thank you.
Great team, efficient and helpful
Great service and feedback almost daily. I would recommend your service to all I know. Also thank you returning our car clean inside and out. You run a business as it should be. Very professional ! Good job. Sincerely R Adams
The entire staff was helpful, informative and did a fantastic job on my car! They were great about keeping me updated on their progress. And when I saw my car for the first time when they pulled it around when i got there to pick it up Im sure my face lit up! My car was stolen, taken on a high speed police chase and who the heck knows what else..to see my car looking basically brand new was so awesome! Thank you to everyone at Kadels:)
Excellent repair job and awesome customer services even after the job was done
Jeff did an awesome job keeping me up to date on the work being done on my Jeep and the guys did an awesome job on my Jeep as well!!
They did a great job on my car & they kept in touch with me the entire time my car was in the shop!
I chose Kadel's because it was preferred by the insurance company. I was very pleased every step of the way, including working with Rochelle Papajack. There was an issue with the insurance company which looked like it was going to push our repair date back even further but Rochelle took care of it. Kadel's has earned my trust and future business.
The repairs look great. Thanks so much
Thanks for taking good care of the car! It looks better than it was when we left it.
It took almost 2 months just to get it in the shop.
There was a little confusion on the day it was supposed to be ready I had to adjust my work schedule twice
Appreciated the daily contact and professionalism of the service agent. She was great.
Get your emails straighten out
Jason let me know updates and was friendly and considerate
Chris M. worked with 2 of my vehicles in the past and every time things went smoothly and very professional. Thanks again.
Everyone one was so great keeping me updated as things proceeded. Jason, was so helpful and kind and is a good person to be working with during this process. Thank you all for the great professional work.
Courteous service and the results were great.
First class service. Excellent workmanship. Wonderful experience start to finish
All staff was very friendly and courteous
Kadel's has handled the repairs to several of my cars after other MVAs and I have always been pleased and impressed with the quality of the work and the efficiency of the staff. I'm alway happy to recommend Kadel's to friends and family. Thanks for making my car prefect again!
The repair is perfect. The color matches the rest of the car, looks brand new, no sign of damage at
all. I appreciate the thorough attention given to
the need for repair. Certainly a professional job.
Always quality workmanship.
It was a pleasure working with you guys! The communication and friendly service won me over! Thank you!
My car was very clean and very well taken care of. The work done was excellent
Great service, great people
Great job on my wife's car.Customer service was excellent. ....
Repair went very well and it looks like a very good job. I had to pick up car after hours however, and the rear tire was flat! it had a sheet metal screw in it....Otherwise very nice job.
I was given great customer service from the time I scheduled the appointment, to the time I picked up my repaired vehicle. I was contacted by Kadel's with a status update and then called to pick up my vehicle sooner then originally thought. This was a very positive experience! Thanks!
If you schedule a drop off time with a customer make sure it's on the schedule. When you tell the customer the car will be ready for pickup at 430 might want to make sure the car is actually ready.
None of the dates/times I was given were met. (There were 5 misses on dates and promises.) Even the day I was called and told the car would be ready by 5:00pm, they were wrong and I waited 30 minutes for the car. Please don't contact me regarding this issue. At this point, there isn't anything that can be done to improve the experience.
You all did a fantastic job on the bumper and we really appreciate the awesome cleaning.
It was very easy, everyone was great and the job was well done!!
Staff was very helpful and did a nice job communicating with me during the repair process.
All just good, thank you. Robert
Excellent work and kept me informed about progress.
Jason keep me inform the work seems to be finethey got me in earlier which I really appreciated
I was well informed through the process and the process went smoothly all along the way. Everyone I came in contact with was very courteous.
Excellent communication and followup with their customers.
Great communication and service. Only issues I had was promised date of completion and when I picked the car up, the Kadels employee said the interior had been cleaned. It was spot cleaned and also the carpets were not put back in place. Kind of a missed opportunity to wow the client experience.
Exclent seevice by Jason.
When scheduling six weeks in advance for a car repair, I think it's fair to expect the parts to be in OR let the customer know so they can change drop off and avoid additional unnecessary trips back to the shop.
Nice job. This is the 3rd time I have had repairs done by Kadels and have been happy with the results. Thank you.
Great communication, took good care of me.
The car looks awesome and the communication throughout the process was great.
Thanks, Lewi Snader
Thank you for a job well done and with good quality.
Thanks to Brad for being patient with me and listening to me.
Good job team!
It simply took TOO long. When I did pick it up 3 days after it was ready (I was out of town), and drove away it banged and clanged and needed additional work. Obviously it was not test driven at all. I was told it was. THAT makes me the most angry to not be told the truth! Until then I was appreciative of the staff.