Vehicle Make : Mini Cooper
Headlight alinement unsatisfactory, not safe to drive at night. Other minor issues.
The only issue was the time waiting for car at the end. We were told to be there at 4:30. Upon arrival we were told our car was first in line for the car wash so it should be 15 min. An hour later at 5:30 we finally got our car. Needless to say my drive to Central Oregon will now have to wait til tomorrow.
Car looks great though and all other communication was very good.
Great service. Status communication was good. My options were clearly explained to me allowing me to make an informed decision quickly.
very quick and my car was very clean! thank you!
Excellent from beginning to end!
Was kept well informed of progress of our repair.
Repair was completed faster than anticipated and car was delivered to our home!
I cannot find fault!
Great updates through out the process. Quick check in and check out. Excellent repair
The staff were efficient, courteous and did a great job repairing my van. Thank you.
the team at Kassel was very professional. The car looks great and they even removed sap that wasn't part of the repair.
Jerilynn &Cora were wonderfull. Work was fast and fantastic. Regards,Lynn S
Xavier did a really great job explaining our repair options and keeping us informed In a timely fashion. He was clear and complete with his explanations and represented Kadel's in a professional manner. Well done.
Good communication and efficient repair. People work together took care of customer. Recommend this place. Thanks!
Everything was good from car drop off till car deliver thank you
Despite dealing with a week of very challenging winter weather conditions, Kadels kept the repair on schedule within the factors that they could control. Excellent, excellent service!
It's convenient for customers to repair their cars at your shop I would recommend to my friends. Most of all I am satisfied
I understand that my repair took longer than estimated due to a 3rd party shop not being able to repair my wheel in the time given. However what is unacceptable to me is letting me drive away from Kadels only for me to see the paint is bubbling and chipping away. This should've been noticed upon final inspection of my vehicle by Kadels staff before ever returning my vehicle to me. I had to take an hour off work in order to get my vehicle back to Kadels to have it fixed. Although a Kadels employee said they were embarrassed about the issue I was given a very low quality rental compared to the rental I had when the other parties insurance was covering the rental. I had to cancel an out of town trip due to the poor quality rental I was given. When I finally picked up my vehicle no one ever apologized about what had happened. In all I'm personally out a few hundred dollars because of Kadels and I wasn't the at fault driver in the crash that landed my vehicle there. I would not recommend Kadels to anyone.
Very positive outcome, and done sooner that expected
Better than expected, thank you! My family has always used you guys as our go-to repair place, and I can see why. Great communication throughout the repair ????????????
I did not appreciate the multiple changes to the delivery date. It ended up being an inconvenience when I returned my rental car early based on the prmosed delivery date . I also find it odd that at no time did we speak by phone. 0nly text and email messages. Rather impersonal. Finally, some minor damage on my drivers door did not get fixed. THE said they did not know about it, but it was part of my statement to my insurance agent.
Excellent service from start to finish!!! From a 1to 10 a rating with10 the hightist, 10 for sure!!!
Car looks great. Only problem is my license plate holder didn't arrive before I had to leave with the car.
Communication was awful. Car completion date kept changing, took almost a month for a rear end repair. Interior of car was filthy when I picked it up.
Very easy and very helpful. I liked the fact that Mekenzie gave us updates and was very nice.
Mackenzie, Cora & the team made it a very positive experience. Thanks.
We did have a couple of small issues that came up but you were very fast to accommodate us! Great service!!
Everyone I worked with was wounderful! I really appropriated how well informed I was about what and when things were happing with my car! I am very pleased with the work that was done! I would like to thank them for the wonderful gift of the detaling clean inside and out on my car! Thank you, Ann O
Jeff was there through the intire time my Mazda was being worked on... Thank u for always keeping me posted on my cars progress.
Spot on job, details,and great service. Friendly people definitly a 10 out of 10.
Everyone was helpful, nice to work with and genuinely interested in my satisfaction. So much so that it really took me by surprise. Thank you.
Jerilynn was absolutely amazing. She always kept me updated on the status and was able to answer my questions quickly at all times. I would for sure recommend Kadel's Auto Body in the future.
What a warm welcoming of Staff and Rental agent Isaac. Answered all my questions and had everything ready and accommodating. If I know of anyone needing auto body service I would send them to Kadel's off Farmington.
Thank You again from my Heart to ya'll's .
Please Thsnk all them again for me
Cora McKenzie and all office staff in the front desk. Geico Adjuster and the repairman
Oh yes and God Bless ya'll Sister Baldwin
The job was beautifully done.
Jeff was very caring. He made extra effort to make sure my experience was a positive one. Everyone else was very helpful as well.
Everyone was super friendly and helpful. We were kept informed all the time. It was a very easy process and our car was cleaned inside and out!
Excellent customer service, work done ln a timely manner, very pleased with how the repair looks.
Experience was easy and my car looks great
Vehicle Make : Volkswagen
Surprised at how quickly it was done
I liked the regular updates by email!
On a scale of 1 to 10, all people involved get a 15. Very helpful and kept me very informed through the whole process.
They did Avery good job. I am very pleased with their work. They were very courteous and kind. Recommend to everyone.
Hope I will not need you again for a long time, but am happy to recommend you to any one I know!
Friendly competent staff, and I loved the e-mail updates, plus the car was ready one day early!
Very awesome staff. Good job guys
Excellent in all areas. Staff was very friendly and informative in a stressful situation for me. I would definitely recommend your business any time. Thank you to all involved. Sandy Heusch
Excellent customer service. The ease of doing business, the whole process with Kadel, Geico & Enterprise rental personnel was fantastic. Much faster than expected repair, with amazing quality.
Jeff did a nice job coordinating efforts W/Farmers Ins while concurrently keeping me informed of progess. Work quality was great & time to complete, reasonable/MArk
Vehicle Make : Mini Cooper
Thank you for making my repair so easy and a special thanks to Mackenzie for her communications and assistance!
Best car care experience I have ever had. My rental was ready, I got daily updates and they brought my finished car to my work.
My repair looks great.
I was impressed with how quickly everything was completed, and Mackenzie did an exceptional job keeping me informed.
Everyone who I had the pleasure to interact with was knowledgeable, professional and just nice. Jerilynn checked me in, Mark did the initial estimate, and Niki kept me well-clued in during the process. But, I’d especially like to thank Becky Roark. I came into your Beaverton office based on an appointment made through the USAA web site. The gate-keeper manning the phone at the front desk wasn’t sure that my appointment was legit, but Becky overheard our conversation and leapt into action to turn my first impression into a positive outcome. And we’ve all heard that you never get a second chance to make a first impression. So, thank you all, and kudos to Becky!
Dr. Patrick Mitchell
CPT, US Army
Retired, Intel Research
Volunteer Professor, Kazakh-American Free University
Champion, Education through Business Immersion, Co-Serve International
I like Kadels fir any of my auto needs. They are always accommodating and very nice. It's easy doing business with them!
Awesome experience with Kadel's. Thank you from the bottom of my heart! I came to Kadel's to get an estimate on my car. Your team from the front desk to Jeff M. and the mechanics did a professional job with my car. I appreciate how smooth everything went. They arranged my rental car, communicated with my insurance company, and kept me in the loop during the week on the progress of my car. Jeff was kind, helpful and had a great sense of humor. Thank you for making a bad situation, turn positive. :)
I had a great experience with Kadel. The staff was very helpful, kept me informed about my car, and finished earlier than the first estimation. I appreciated their kind and professional communication throughout the process.
Excellent service, great work on the repair
They fixed the dent in my car super fast. scheduling was easy and they were very friendly and kept me updated through the process.
Jeff Modjeski was awesome. He came in introduced himself and then went over the bill line by line. He took the time to explain items on the bill and what was what. He also explained in way that was kind, informative without making me feel stupid for asking questions. The other two people I had felt with made feel stupid for not knowing or understanding what was said. The other two claims adjusters( one who no longer works there anymore) gave two totally different explanations to what needed to be done, the time it would take to get fixed and then after waiting several weeks to get an appointment was called stating that the first claims adjuster had overbook that day.
Jeff was wonderful!!!! He turn a very bad impression, from the other claims adjusters, to a wonderful experience. You need more employees like him who took the time to explain things and I felt empowered leaving there not a stupid female that they didn't have time for or who were willing to make the time for. Thank you Jeff for everything ( He even had me forget about the other guys)
Everyone at Kadel's, and especially our team (McKenzie, Duran, and Phil) really helped turn a frustrating and enormously inconvenient problem into a positive experience. I was very happy with how helpful they were, how promptly we received responses and updates, and how timely the repairs happened. The car looks great. I was also pleased to discover our interior had been cleaned--bonus! When I discovered a small problem after we left the lot, Sandy and Duran helped us get it fixed right away. I would enthusiastically recommend Kadel's to friends and if auto body repairs are required in our future, we will be back. Heartfelt thanks for everything, guys!
Panel fit and alignment look good, color match as well. I appreciated the extra help getting my vehicle back home. Thanks!
I was kept up to date on work on the car. nice people. and I like the result
What is most important is the friendly manner of behavior of all of the various Kadel employees that I interacted with throughout the process of dropping of my car to speaking with the receptionist, being directed to the car rental with Enterprize, speking with the adjuster and the repair people, and picking up the car from the personnel who delivered the car to the receiving area. Everyone was sincerely professional and courteous. What a Joy to interact with your staff.
Fixed my car faster than expected thank you so much!
Very professional company I appreciate all the courtesy .
Start to Finish was Perfect.!!!!!
The Personell of Kadel's, Geico Insurance & Enterprise Car Rental
were so Professional & handled every
Phase with ease.
They get a score of 10 from me. I will definitely recommend Kadel's
to others if they are in need of Auto Repair .
Mary Kay Wulff
As more time passes I feel like corners were cut. I recently found that one of the parts replaced was not correct and and I have had to leave my vehicle at the dealership for multiple days to get it repaired correctly.
Vehicle Make : Volkswagen
Everyone was fantastic. I never felt like I was out of the loop. They sent regular texts notifying me about how the progress of my repairs were going. I really appreciated the care each person showed. Thank you for a great experience.
Incredible service! Blown away by the communication, the texts, the follow up calls. Amazing team of people!
Vehicle Make : Volkswagen
This was a smooth process, I appreciate the daily updates via email.
Never will I ever recommend or go back to Kadel's. It was the worst experience dealing with them the half **** fixed my car and called me to come get it that it was ready. Got there and they didn't even use the correct color of paint and the bumper had scuff mark on it. The so call completed car was not. I left it so they cou;d actually fix my car, they ended up having my car for and additional week. They do sotty work and there customer service is one of the worst I have see.
I'm not Brian Damerow but I gave you my opinion anyway.
They went above and beyond to greet me and treat my car special.
Vehicle Make : Volkswagen
The information I received from Samantha Holt is always in time.
Vehicle Make : Volkswagen
My car looks brand new again and I am completely satisfied with the work and the Kadel's experience.
Very friendly, good customer service and completed on time.
Everyone was helpful and knowledgeable. While picking up my car, my husband had a flat tire and a person even came out to help him. He was so appreciative. My bumper looks perfect.
I like how they kept me informed the whole process. I was given all the information before I even asked questions, that was great.
My plastic engine cover is missing and my jeep is running terrible. It is vibrating at idle. It only has 16k on it and was fine before wreck. I asked them to check and clearly they only fixed the body.
need more detail in status updates. the 1 sentence updates make it sound like things are being concealed. more explainations about delays are needed. the work done was very good.
I would recommend this location to friends and family; one of the qualities I look forward to is staff friendliness, and every single person I happened to talk to were very friendly, from the people in the office to the guys outside. Second reason: it was fast, and my car looks good as new again :)
Vehicle Make : Volkswagen
I am very satisfied with repair work on the vehicle. Thank you. Especially, the lady adjuster who walked me thru whole process.
The work you did was fantastic.I was a little concerned about the delay in getting my car back,but you reassured me it would be dune soon.There was just one part delay.I was overall very satisfied with the repairs dune.
Doran at Beaverton Kadels along with Phillip provided excellent service!
I appreciated having daily updates on the status of my car. They were extremely thorough in letting me know the entire process when I brought my car in.
Fast and efficient. Prompt with appointment. Friendly staff
No feedback, you all did a fantastic job, thank you!
Vehicle Make : Volkswagen
They were very clear about what was going on with my car throughout the process. The woman I worked with - I believe her name was Samantha - was very professional and really made me feel taken care of and was very clear about how involved she was in the process which I loved. I will definitely be recommending Kadel's to anyone I can! Great job.
I appreciated the daily email updates. I am also pleased that some extra work was done (at no charge) to fix something that was not included in the original assessment. You guys rock!
I was very satisfied with the service from Nikki and all staff at the front desk. Nikki communicated by email during the time my car was in the shop. She is wonderful!!! I am very satisfied with the entire process. I will recommend Kadels to family and friends.
Work was excellent, and fast! Well done. Thanks.
Didnt find out car was done till i called. May wish to set up final call process
Loved the text messages, keeping me in the loop
I appreciated being taken care of even when I was early both to deliver the vehicle for repair and when I returned to pick it up after the repair was completed. I made it to work without being late.
My car looks fantastic and your service was amazing. Thanks so much.
Samantha was just great. Made the whole experience easy. Everyone was great, Philip, too. Thank you for making a not so great experience of getting rear ended into an easy and painless process. If I need body work on my car again, I will cone to Kadel's.
Service, convenience and customer service were all excellent.
After I dropped my car off their communication was excellent!!
I had my pickup repaired buy your shop a few years back so I did not think twice about bringing it to you for this body work. You were so good the 1st time I was afraid Farmers would till me I would have to use a different shop.your updates were great and I really appreciate getting them. Best part is nothing has fallen off yet. Thanks Rod Taylor
Helpful, quick, great communication
This was one of the BEST customer service experiences that I have ever had with an auto repair shop. They where fast and super accommodating for my car needs. They had an on-cite car rental rep. Which made my day even eaiser! And when I was unable to pick up my car after the repair *due to my crazy work hours * they not only delivered my car to me but also did all the paper work and exchanged my rental right on the spot! Great service all around! I will 100% recommend this shop.
Vehicle Make : Land Rover
You were amazing!
Good work,and friendly I will do again.Thank..
Seems to be an excellent job. I'm looking forward to seeing it in the daylight, without rain all over it. Thank you.
Car looks great nice work!
Vehicle Make : Volkswagen
I was very satisfied with the work that was done on my car as well with the friendly demeanor of everyone that works there
I DID NOT HAVE A CAR REPAIRED AND STOP TEXTING ME AT 7:00 AM ON SUNDAY MORNING!!!! TO ASK HOW THE SERVICE WAS!!
My car was repaired in only 2 days and the area that was damaged looks brand new!
My car looked beautiful! It was perfectly detailed and the communication from your shop was superb!
Great place. We have been using you for 1/4 century. However when I came in, you said I needed an appointment. So i came back the following week and then you said it would be two months until I could get in. Fix the problem because next time we will not use you.
The repair was quick and easy! My car was returned within 24 hours and was spotless! They did great work.
Great customer service and repair is done quickly
Vehicle Make : Mitsubishi
Paint looks flawless! Very satisfied! Estimator kept me updated! Thank you my car looks awesome.
Wheels and tires covered in a dust that is very hard to clean. The inside has a VERY strong chemical smell. Unsure why the rear door latch is very hard to open.
Fast hassle free service. I appreciate the updates but almost sent the email updates to the spam folder because I didn't recognize the name of the sender and the subject line simply had a number. I recommend putting Kadel in one of those lines in addition to the name of sender or number.
In reviewing the repair invoice I see some parts were not OEM parts. I trust they are just as strong as the original parts since the originals performed well at protecting me from injury during the crash.
I was a bit disappointed that the repair couldn't be completed on the little chrome strip at the bottom of the light
Everything about the experience was great.
The customer service manager, Mr. Duran Gough was kind and very professional and helpful. The office staff were the best. And our Car was fixed right. Thank you for the great service.
David & Margie Shankle
Enjoyed working with this team to have my vehicle fixed.
interior was not cleaned, very dirty and top cab molding was not fastened properly, it came off on the way home, I will do a complete inspection today...Charles M
Excellent work and customer experience you should be very proud of your
Business and team.
Love the text message updates. Everyone was extremely pleasant to work wth (office staff, Geico rep, Enterprise guy). All made this unfortunate event as painless as possible! Thank you, thank you, thank you!!!
Great communication, repair, and a clean car to boot!
Car looks great like brand new again! I so appreciate the cleaning and detailing that was done inside what a nice surprise as it was so dirty when I dropped it off.
Everything went smoothly. Communication could have been better, dropped off truck on 6th and called on the 14th to find out the status. Only call I got was this evening to let me know my truck was ready to be picked up.
Repair was complete early and perfect! I WAS SATISFIED WITH THE whole prosses! Would recommend Kadels to my friends
Despite a packed lot of cars, mine was finished a head of schedule. All staff were courteous & helpful. Would recommend anytime. Completely satisfird.
Chris was very nice and great at communicating the progress of the repair. Also, Mackenzie was helpful working with the insurance company.I will recommend Kadels to anyone who needs car body repairs.
It just took too long. One month
It was very easy to work with Kadels. Having a rental car agency on site on greatly appreciated. I also appreciated the daily updates and my car was ready a day early! Awesome job to the team!
Jason was great, my car was done early and everyone was helpful and fast! Thank you!
I've worked with Kadel's in the past, and once again, they delivered timely and excellent service.
Customer service was excellent and my car was done on time.
Duran is truly amazing and I love love the quality.
I appreciate his high regard to detail.
Kadel's - professional, courteous, interested in you and in making you happy, down to earth, quick in addressing your repair, reception is perfect, quality workmanship, AND they cleaned my car inside and out. I couldn't be happier with the results! .
The repair work was outstanding
Thank you for getting my car done early!
Precessional, speedy, job looks perfect! Thank you!
Every single person assisting me through the process made things go nice and smooth. It was a pleasure doing business with Kadel's.
Happy with all the Work they did To my car.
Happy and excited to have my car back ????????????
Great Job ????????????????
The car looks great. Brand new!
Thanks Graham great service, updates, timeliness and good job.
Thanks for your good job, I am very pleased with it.
thanks for the fast, friendly service
Jason did a great job of communicating with me about the status of my vehicle. The work done was top notch and my car looks great!
Excellent work and done with pride. I will recommend your shop to all my friends. Thank you for all your help!
The work was completed a week before the estimate repair time what fits the need for the use of the vehicle really well. The repairs are done very professional with the right alignment for the hood with no discrepancies or wider gap on each side towards the fenders. The paint job has no color differences or sheens compared to the rest of the body, looking very sharp. I like the updates over the phone with text messages and the follow up call and the continuent communication with Chris being open to my questions and suggestions as well addressing the parts that needed replace my and which were salved for reuse. Overall a very good experience were ill be happy to refer friends, family and my own clients if the have a need for body repair.
I had to bring back my car since the passenger side door was not quite align to the body of the car. And this was 2nd time I had to come back and re-do work at Kadel.
Best car repair service ever! Duran Gough and his team delivered excellent service, on time, and Duran patiently answered all my automotive questions--even those unrelated to the repair.
Hopefully I will never need another automotive repair service, but if I do, I am definitely going back to Kadel's.
Service was great. Appreciated that they dropped my truck off at work for me.
My truck was returned with overspray and a missing windshield cap
work done ahead of schedule! great worksmanship. excellent communication and update during process.
Excellent service and quality workmanship.
I was very satisfied with the work you did on my Cadillac. The only problem I had was with the car you loaned to me. I was not knowledgeable about that car, so aside from driving it home, and then back to get my car today, I did not drive it. So today I was very happy to get my Cadillac and drive it back home.
My suggestion to you would be for someone to explain how the loaner car worked.
I appreciated the legwork your team put in to find me a used tailgate to mitigate my costs.
I was upset that there was a part on my car that was damaged and did not get fixed. Felt like it was a half **** job.
Vehicle Make : Volkswagen
John made what I expected to be a time sucking disaster an absolute breeze. I wouldn't dream of going any where else in the future
Everyone did a great job! From Preston to the Enterprise rental associates. I was very satisfied and will choose Kadels again for any of my future auto repairs.
Courteous. Efficient. Thorough. Appreciate staff at desk and Preston
great service. very kind.
Thanks for getting my car back up and running again!