The repair was not completed to my expectations nor do I believe that it meets the standards your company has. I got no communication and when I called seeking answers I felt that I got nothing but excuses. I am expecting a redo on the paint, no visible dent (that was supposed to be fixed), rental car provided at no cost to me and financial compensation. Zero customer service!
I'm satisfied with the repairs, but we had scheduled my car repairs weeks in advance and the parts weren't ordered until my appointment date, so instead of my car taking 3 days to fix, it took about 10 days. Way less convenient than if the parts were ordered in the weeks leading up to my appointment date.
The team was great, very friendly and informative! Thanks so much!
The communication provided by Kadels was excellent. It would be a model for many other businesses that depend on customer satisfaction. Keep up the good work!!!
They were very informative and helpful. Our car was done within the time frame that they set.
The job was perfect!! Your costumer sevice is top notch.
Kept me informed the whole time it was in the shops.
The work was done quickly and well. I was please with my prior experience at Kadel's (rebuilding the front end of the same vehicle after it had been totaled). Kadel's continues to please.
This is the second time I have used your services. Both times your employees have gone over and above excellent customer service and courtesy beyond reproach. I recommend your services to friends. Thank you so much. God will richly bless you all. Paula B
There was a scratch in the paint witch occurred on your watch as your people said "it wasn't there the day before when the car was inspected". Your people buffed it out and all was well. I do wonder though what their reaction would have been if I found the scratch several days later.
Committed folks good work!!
There were several imperfections in the paint; looked like the paint gun spit. Tom said to give him a call later and when they have a couple of hours they can polish the imperfections out.
Excellent work Great crew to work with.very good communication,both phone and e mail THANKS
Fast and efficient; friendly employees. Thanks
Above and beyond great service
Christening and trustworthy
Bady and paint looked great but assembly (decal and tail light) was off.
Kadels is supposed to send me new decale so I can fix that, and I'll disasemble the tail light and try and get better fitment.
John was great at keeping me informed and answering my emails. State Farm was great, too!
The people are nice and friendly but the atmosphere felt very unprofessional and unorganized.
Very satisfied beautiful work better than expected
Would have liked to have had a estimate of how long the repair was going to take but satisfied other wise. Thank you
Vehicle Make : Mitsubishi
I really enjoyed working with kadels. They made the experience nearly effortless. Between the car rental, damaged bumper sent, and the great communication, everything was wonderful!
This was my first accident and they made it a little more bearable. Jeff even helped me take my son's car seat out of the rental, because it was too hard for me to get out!! Thanks so much!
We were absolutely thrilled with the way our claim was professionally handled. Communication was excellent. The work on car made it look like it had never been injured. Praise to Jeff and the Body Shop Crew. Thank you, Jim Laws
Everyone did a great job with my truck. I was keeped in the loop about what was happening and was asked my opion about what i wanted done
I was very satisfied with the work. The only thing I didn't like is I had to wait a few days to get the truck worked on.