I particularly appreciated the customer-centric focus of the entire staff. They exhibit a culture of professionalism
Ben Kitchell is an excellent customer service and best communication. We're very pleased about him.
Thank you Ben.
Good job. I'm very satisfy, job well done.
Great team. Friendly and professional.
I appreciate your attentiveness and professionalism. Ben was extremely helpful and his customer support rates a 10.
Everyone was very courteous and professional in repair cost estimate to repair completion Time and date.
I was updated continuously during the repair process which I really appreciated.
Great customer service.
I was very pleased with the service I received at Kadel's. Staff was courteous and communication was excellent. I was kept up to date during the entire process. Thanks.
Very friendly and efficient
Very friendly staff and great at updating information, involving your vehicle.
David was fantastic in service information on the status and he even delivered the car when our schedule changed and we couldn't get there. Daryl
My car looks like new again!
The corner of the truck came out perfect! Thanks for the fixer-upper!!
Great work on the repairs. Car wasn't as clean as its been previously when returned.
There was a spot that I wasn't happy with and they were very accommodating for us to bring it back when we go on vacation. Otherwise, all is great.
Communication was excellent after the job started.
The quality of the work, as before, is very good.
I have been a customer for years and have never had an issue that was not considered and resolved.
I had to call about the initial estimate and I wasn't sent emails in a timely manner. Received an email when the car was ready Thursday afternoon that it would be ready at 4pm, had no idea it was going to be ready that day. Could have picked it up had I known of the possibility. Picked it up Friday morning, one more day of rental car.
David Huang, my estimator, was helpful in going over the details of the repair, keeping me informed throughout the process and helping choose the right solution for the problem
The paint on repaired bumper seems to have the texture of an orange peel, not as smooth as the unrepaired areas
All in all a good job for a decent price. I do need to take it back - one of the salespersons wrote on one door with some special pen and even though someone tried to erase it - you can still see it.
A rental car was ready for me without asking. The repair looked awesome. Excellent customer service. Thank you for fixing my bumper so promptly. The guy who helped me was knowledgeable and friendly.
I have no complaints or suggestions. I was completely satisfied and appreciated doing business there. I was kept informed, I loved my rental car and my car was finished in a timely manner.
I do see some rippling in the paint but am waiting for it to totally cure before I decide if it needs to looked into
Everything was great with the repair and the woman running the front desk is fantastic.
However, upon picking up my van, there was a grease-like smell inside. I threw away the paper floor mat used by the repairman but that didn't eliminate the smell. Then I rolled down the windows and left it in our garage after wiping down the seat, steering wheel and drivers side door handle on the inside. I still haven't gotten rid of the smell and I'm not sure how to track it down.
Loved the email updates! Thank you!
ALWAYS DOES THE JOB TO OUR SATISFACTION
Great follow up, always felt I was being taken care of. Finished product looks great!
I am satisfied with the quality of the work and the completion time.
I would recommend Kadel's Auto Body to my friends.
I loved the fact that John kept me constantly informed. Thank you.
Work looks good. And Bryan and his team really stepped it up when I found my brake light on after starting my car. They figured out my brake fluid was low and add some. By the time I got home though, my brakes had stopped working. Bryan drove over and towed my car to their mechanic and got me squared away to get my car quoted and repaired. Great service!!
Repair was done to perfection
On my favorites list. I'd use them again without question
The job was very well done. Except the inside of the car was very dirty and there were hand prints all over the inside as well. Other than that everything was great. Thank you
David Huang was very efficient,friendly and helpful.
Excellent service from a team of dedicated professionals.
A job well done on all levels.David Huang kept us in tune thru the entire project,which was greatly appreciated. We have used this location on a few projects and would recommend it highly to others.
I am very satisfied with the repairjob
Friendly. Professional & I got my car back a day sooner than expected! I would definitely recommend to friends.
My Nissan appeared slightly cleaner, and the repair to my bumper is much appreciated. Overall; customer service was excellent and a positive experience. Thanks again. Sincerely, Dion W
Estimator, David Huang was wonderful. My new vehicle had less than 2000 miles when damaged, so I was very critical about how the repairs would be done. David did everything I asked and I am very satisfied with the quality of the repair.
Fast and friendly service! It was a very stress-free visit, and we felt we were taken care of by the nice staff.
Vehicle Make : Mini Cooper
Great customer service and premium quality workmanship! Simply the best auto repair and bodywork in the entire Portland area!!!
David was excellent when it came to service! He explained what the body shop would do and look at. When the car moved from each department he emailed and kept us updated. The end result was marvelous, and the car came back cleaner than dropped off. 10stars!
Thank you David and Kadel's!
This was my 2nd vehicle that Kadel's Auto Body had worked on. I'm very pleased with the level of support I have received from everyone from Kadel.
I would like to thank them all.
John & the staff are amazing! I couldn't be more pleased. Thank you John & staff.
Everyone involved including David was incredibly helpful and I'm very glad about how great my car looks!
I just want to thank you for the great service we had while my car was being repaired at Kadels. I was always kept well informed of the progress of the repair and it was completed in the amount of time that I was told to expect. John Reynolds was great to work with! I am very satisfied with how the car looks after the repair. Thank you!!
Everyone was very pleasant. I liked that David kept in touch on the repair and its progress. You would never know that my car had sustained any damage to the rear end and even the inside was cleaned. Thanks so much for all the great customer service.
I would like to thank Dave Huang for all the timely communication on the status of the repairs and help with working with the Progressive insurance people to ensure that everything was handled without issues. Everything was ready as stated and the repairs returned my vehicle to better than new!
I would also like to thank Erik Bustamante at your Hillsboro location who went the extra mile in helping with a miscommunication I had with Progressive on where the initial inspection and estimate needed to be completed. Erik contacted the Progressive rep for clarification and the Tigard Kadel's staff to help ensure that everything was ready for my arrival at their location.
Thank you very much. I appreciate all the work you did to fix my car.
The customer service was excellent.
Vehicle Make : Land Rover
The staff was great. The repair was perfect. Everything at kadels was flawless
It was great! John was awesome, the girls at reception were quick friendly and helpful, and not only did they do great work fixing our bumper, the car left their lot nicer and cleaner than we brought it in! Very appreciative!
A great customer service experience. My thanks to David and the entire staff at Tigard.
Might be time to look for a larger property. Getting in and out of your parking lot is a bit difficult.