The customer service when the car was finally done was very appreciated.
Thanks. Chris kept me informed throughout the process and made the right decisions about additional work.
You guys were great! Thanks for the updates. I still haven't seen my car but so far the service has been awesome.
All employees were professional and respectful keeping me apprised of the status of my repairs. They helped me get a rental with very little knowledge. My car looked great when I picked it up, the previously damaged bumper looked beautiful! And they cleaned my car/ inside and out!!! Great but unexpected bonus. I would highly recommend Kadel to anyone needing body repairs and wanting to feel like people care about you and your car.
Great customer service. I loved the status updates which allowed me to plan accordingly.
Taking car of my rental return was an unexpected bonus. Oh and thanks for the great job on my car.....looks brand new. ????
I just picked up my car yesterday and my headlight fell off while driving on the freeway. Also, the paint job was poorly done.
Everyone was kind, efficient, and prepared. We had a great experience!
Would go here again! Great service!
Cody did a great job on keeping me informed.
Accidentally clicked no. I was satisfied with my service. Sorry for the mistake!
I was really impressed with the way I found my truck washed inside and out thank you very much. There's not a lot of companies do that anymore
Everything was handle to my complete satisfaction from beginning to end. Nat Novotny was a pleasure to work with. Very responsive.
Great job, best service...love Kadel's!
I will recommend you to my friends. You were great.
Thank you for fixing my car. It took less then I thought and it looks beautiful
Was impressed by the timely updates provided. Staff are top-notch!
they were great. great communication, happy customer
Thought two week estimate time for repair was a long time. Was pleased when sone early
We are very happy with the service we received from Kadels. There was an easy and clear line of communication the whole time. I would definitely return to this shop if I ever needed a vehicle serviced again!
I want to thank Kadel's Auto Body for making an unfortunate situation quite painless. Everyone was courteous and efficient. My car was repaired in a timely manner and to absolute perfection - even to detailing the car. Wow - an incredible bonus.
You have no idea how I was dreading the whole process and you ALL made it so easy.
I thank you from the bottom of my heart, Gail
The team removed the mesh holder in the trunk during the repairs and could not find it. When I contacted the location, they offered to pay for it, but I have to drive out to Lexus in Beaverton to pick it up. I would have preferred to have the location order and take care of it completely, as it was their error.
I was pleased with the service overall. Nate was thorough and kept me informed throughout the process. I believe your business already enjoys an excellent reputation in Portland and my experience exemplifies that. Thanks!
Nat was great to work with--keeping me up to date on repairs and timing of repairs.
I appreciate having such a great company helping me through this time. I was heading out of town for several week when this all came up. It was nice to not have to worry about anything while I was getting ready to be gone for an extended time on a very busy business trip.
not completely satisfied. Nat at Woodstock Kadel's was very helpful and courteous. I paid for some repairs and felt your rates were too expensive. My brake pedal was covered with mud when I picked up my car and drove it home. I own an AUDI and keep it immaculate. I did ask Nat to have front seats and floor vacuumed and to clean windshields inside and out. Which was done.
Nat was awesome. He went above and beyond and found a oossible recall issue that is causing the air bag warning light. I appreciated his advice on some paperwork.
Greatly appreciate the updates Nat has sent me on the repairs. Also, car was completed sooner than expected! Repairs look amazing. Kadel's even went as far as cleaning the inside of the car...very cool! This will be the only place I will recommend to anyone!
The Kadel team was always right there to answer any questions and to get right into the repair job. While there were some difficulties in some of the specifics, everyone came through and all problems/costs, etc were handled professionally and promptly. I was kept informed of the work in progress, and all financial aspects of the job. I will definitely take any vehicle repair work required back to Kadels, and I was totally satisfied of with the final product.
The work done on my car by Kadel's is first rate and the service was excellent. The repairs were completed and I was able pick the car up two days earlier than the initial projected finish date. My thanks to the team at Kadel's.
Everyone from the ladies at the front desk, to Nat, to the repairman did an upstanding job. I was expecting a time consuming hassle but the time efficiency had me blown away. Nat was there to answer all my silly questions and called me with updates. If I ever need body repairs again, Kadels is my place! Thank you!
Although the body work seems to be excellent; the vehicle is not running correctly. It does not appear to have been aligned, which would seem customary after an accident; it also has several loud rattles that it did not have before; the worst part is that it tries to stall when I get to a stop light and it seems to be running really rough, neither of which it did before the accident.
Great service! Went way quicker then I thought it would. Nat did a really good job communicating with me.
Your shop broke a price of trim and you have not completely fixed it yet.
Nat Novotny did an excellent job keeping me in the loop with the progress of the repairs.
Thanks a lot!
Should have asked more questions about the quality of paint applied and if the final application confirmed to the requirements of my vehicle.
Repairs to bumper and side panel are excellent; you cannot tell that there was any damage there. Estimator was professional, polite, answered all my questions. Car was ready when promised. Office staff was
courteous and helpful. I did not have to wait any longer than 15 minutes to be served. The office/waiting room was clean and confortable. I would return to Kadel's for additional body work, which I hope I will never need. I will recomend Kadel's to anyone who needs body work done.
Thank you for good communication about the repair of my car; that it was done on time; and going the extra mile by washing the outside and cleaning the inside of the car. Well Done!
Nat is a pleasure to work with and deserves a raise, promotion, or whatever other recognition you are willing and able to provide. My car has been in three separate accidents in the past several years, and each time he has been my point of contact. I have left with nothing but positive impressions and recommend Kadel's to friends and family.
Ned did a great job of keeping me informed.
My truck is now two different colors my Crome rock gaurds do not match as for as I am concerned my truck has lost value do to your repairs
Repair was done well. There was an issue about a broken part inside the car not related to the repair. Nat showed that Kadel's is a customer service organization first and addressed it beyond my satisfaction. Kadel's remains my only call for autobody needs.
The work done seemed to be of the highest quality. My concerns begain when I came in for an estimate. I was told I needed an appointment. That's the first time that ever happened. Then the project took considerably longer than I anticipated. But, again, the work was done very well. I'm pleased wtih the outcome...but I can't say I'm "Completely Satisfied" with the entire experience.
Kadel's did a great job fixing my car. Nat kept me informed throughout the entire process and worked hard to make sure I was getting the best deal. I would highly recommend Kadel's.
Excellent communication, follow through and service.
You got my car done in a reasonably quick time. You even went above my expectations on detailing the pin stripes. Love the service!
Great job you even fixed a couple of scratches that were not part of the claim. I appreciate the extra effort !!
The body work was fine and done in a timely manner.
However, we had to rent a car for two days that we thought was covered. The manager said he would cover one of the two days. That has not happened.
I had a great experience with Kadels in Woodstock. After the initial work, there was a follow up problem which they took care of as soon as possible. They also communicated very effectively.
Vehicle Make : Volkswagen
I appreciated Vito's regular updates. Quality of repairs was excellent. However, I hope we never meet again! Jennifer C
I still had shards of glass all over the inside of my vehicle. (Obvious chunks).
Nat and his team were great. The repairs exceeded my expectations and every employee was consistently pleasant. I myself have been in the foodservice industry for a long time and know how rare it is to have a seamless experience from the start. Please pass along my kudos to the woodstock team on a job well done.
Vehicle Make : Volkswagen
It was excellent service all around. From the moment I walked in and was greeted to the time I picked up my vehicle I couldn't have asked for more.
Vehicle Make : Volkswagen
Wish the car was a little cleaner, more than just a vacuum. But, very happy with the updates. Thanks, again.
Vehicle Make : Mini Cooper
Nat went above and beyond to keep me informed and my car was ready 3 days earlier than originally promised. Great service and my car looks wonderful!! Thank you, Nat and Kadel's!
Kirsty (and Leo)
Been to Kadels several times over the years and have never had anything but excellent work. Nat was great!
Thank you for your speedy service
The company was timely and able to fit my vehicle in earlier then expected. The follow ups were also greatly appreciated.
They did very well in keeping me updated on the progress. They handled all the communications with the insurance company. Easiest repair I ever had to deal with.
Thank you for making everything easy on me during this repair process. Everyone I spoke to was polite and friendly. I appreciate you working with Enterprise to get me a rental car. Your work looks great, and it was done much faster than I expected!
My door does not act like a new door. If it is, I want to see the old door. I will be talking with USAA about it.
Prompt service, excellent communication. Im very impressed
Service was done when promised and looked excellent. Car was also cleaned and returned in better condition than when I left it.
You were courteous, efficient, reasonable. I felt valued.
Very professional. I appreciated the thorough and prompt communication regarding the schedule and status of repairs.
Nat has been very helpful, communicative and reassuring.
This is the third time I've had to take a car in for repair (no comment) and Kadels's is the best. They do phenomenal work and the customer service is great.
Great service, they were so friendly, and my car looks great, I would recommend Kadel's to anyone ! :)
Excellent customer service and Im completely satisfied with the repair on my car.
Kadel's is a very well-run business - efficient, professional, friendly, organized, and they do exactly what they say will do. The work they did was excellent, and when I picked up my car it was spotless inside and out - I really appreciated that. I wouldn't hesitate to recommend Kadel's to anyone I know.
The car was done quickly and paint job looks great!
everybody i dealt with was polite, friendly and professional. i was informed of the progress with the repair. again, i was impressed and surprised with the speed of the repair.
Looks excellent. Fast work. Convenient location for me. Great communication. Friendly staff.
Like I told Nat in my e-mail, I have close friend who does antique auto restorations. He has won many best of show for his entries or upholstery jobs. He doesn't advertise either for the same reason: he doesn't need to. I can't recall ever seeing a Kadel's ad. The poor guy I got smacked into owns an insurance company and suggested I take it to you. I'm glad I took his advice. Great job with communication also. I'm really happy with my experience and will likely do the same as the guy who referred me. Which is why advertising is a waste of energy. Thanks again-
Vehicle Make : Volkswagen
Thank you for fixing my car. It was a smooth process to drop off my car and pick it up once the repairs were completed. I appreciated the cleaning of the interior of my car, too.
I really appreciate your delivery of my vehicle and returning my rental car.
It was dark last night when you were here so I didn't get a look at the car until this a.m.
I was a little disappointed that you hadn't detailed the car a little more carefully, although it was pretty clean on the inside. I realize that wasn't part of fixing the damage, but it would have been really cool if the car was **** and span when it was returned. As it is, there's dust in the vents and hair on the upholstery.
The exterior of the car looks great and it seems to work just fine.
The communication was excellent and I would definitely come back or refer friends and family.