This was the absolute best experience I have had with auto body repair. From the professionalism of the staff, the really nice, clean facility, the exceptional communication- I give you an A plus and will recommend Branning hands down!! Thank you for making what could be a real hassle a good experience! Of course my repair work was excellent too!
The repair job wasn't properly done.
Branning did a great job on my Nissan. The people there are very friendly, the repairs are perfect. Thank you, Jack D
Could stay open longer for pickup
My car was promised for Wednesday, but it was not ready until Friday. I was told on Wed. at 3:30 that the car just needed to be cleaned. In reality, the car needed to be polished, etc. The car was not completely finished until Friday morning.
The job is very nice, just the outside did not wash too well. But it is just a minder.. Great works
I was very satisfied with the work done to my vehicle, but most of my quarters and change was taken from my center console, close to $10.
Very friendly staff. Honest evaluation. Knowledgeable. Efficient. And excellent communication on on when car will be ready
All good but alignment of front hood is little
Off. Maybe normal but I'm not sure. Rest all aspects of customer service were fantastic.
Well organized,good communication,
Nice attentive staff
Great job! Everything was taken care of from the estimate, the repair and even the car rental. The turn around time was exceptional and repair was excellent. I'm very pleased with the service.
The repair was high quality and service was very professional. The customer service area of the shop was immaculate with nice and inviting decor.
I got deliver day as Friday evening 7/8/16, then changed to Saturday 7/9 noon, and then changed again for Monday 7/11 afternoon. Rather I would be OK to be told at beginning for an accurate deliver day instead of changing schedule plan again and again.
Everything was good.. The car was so clean, which I was not expecting. .. Thank you..
Vehicle Make : Mitsubishi
Excellent customer service
quality of work was excellent - car looks almost brand new!
Please emphasize to customers that you close at
12 noon on Saturdays.
They did a great job. The car looks brand new. I do have one comment though. I wish I would have said something or that they would have called me and asked if I wanted to change the head light that wasn't damaged. I would have paid the additional cost.
Your team is phenomenal! From the time I arrived everyone was attentive and kind. I will be sure to refer anyone who needs repairs to your location. Thank you for getting my car back to me with quick and efficient service!
Done quickly and looks great. Very good idea to have Geico, Enterprise and the body shop all in one place
The work done and car wash/detail was great.
Not to mention the repair was done in a timely manner
Great experience from start to finish. Made everything so easy, thank you
Miguel was great to work with. My car looks brand new and it was fixed in a timely manner. They also provided me with a great rent a car that was completely covered under my insurance. Thank you!
Completion date was moved further out every day.
I received a phone call Tuesday afternoon telling me my car was ready for pick up and I should here back by Brannings shortly. I then called back & left a message, being it was after 5 explaining that I would need to take the day off to get the car or take a few hours off. I took the day off and called Brennings at 10:30 to be told that "oh, they're still working on a few things" should be ready by this afternoon". ??? why call me the day before and say it's ready. I then call the Geiko rep to explain my angst that I had to take a day off, which is not easy for me and my director was far from happy with me. His response "Mam, I told you I would call you when it was ready". Excuse me, first off, I do not remember that. Second, Brennings already called me and said it was ready. This entire experience was not pleasant, from getting rear ended and then having to deal with taking a day off, and it not being ready till 3pm and when I pick it up I have to reset (took many times) the tire pressure gage. It might sound small, and it is, but it was just more aggravation added. Thank you, the bumper looks fine for what I can see.
Thank you all for a great service.
Branning runs a first class operation. Everything from the facility to the staff to the quality of the completed work is top shelf. I was very satisfied with how my appointment was handled and information delivered and most importantly, the condition of my vehicle when the work was completed.
They did a good job that makes me forgot that I somebody hit my car....the service was quick too!
Thanks so much!
great service from drop off to pick up. highly recommend!
I was satisfied with all of the work was done on my car. However, I wish that I received accurate updates on when my car would be done. I received an email saying my car would be done on Saturday at noon but you actually close at noon. I wasn't contacted on Saturday saying I would have to wait till Monday. But again, I am completely satisfied with the work that was done on my car and it looks brand new again.
Everything was well organized
People were very professional and knowledgeable.
Fast, well communicated and very well done job!
Very good service and body work.
Great work from start to finish. Very impressed with process and execution.
Hood is not lined properly it really stands out...needs to be lined..my rav4 as well...please call ****-****-xxxx ty!!!
The plastic bumper is not flush where it meets the the fender it sticks out further then the fender,and is loose in a couple of spots.I have used the other shop on rt 206 twice and did not have a problem but gieco.did not have that one in there system they said ,thank you butI will not return in the future.
The customer service was great, they completed the repairs quickly and correctly. Thanks.
Great experience. Very well run business. A pleasure from the time we dropped our car off until the day we picked it up. Very satisfied and would highly recommend them.
Everything was just great! Thank you.
The courtesy, professionalism, and quality of work were exceptional! Great bunch of people! Rich and his team went way above and beyond what was required of them, and it is greatly appreciated. I'm definitely recommending Branning to anyone I know needing auto body repair!
Everyone I encountered at Branning went out of their way to make me feel like a valued customer. I could not have asked for better treatment. The work on our car was done perfectly and the car was ready ahead of schedule. This is the way a business should be run. I hope we don't have need for a body shop in the future, but if we do, we will return to Branning. Well done!
I was very impressed by how quickly my car was ready
Everybody was helpful and very kind and thorough in explaining .
I am very unhappy the way my car is repaired
Very pleased with my recent experience. The service was efficient, quick, and I was well informed through the process. Thank you, highly appreciate it.
Excellent expirence using Branning Auto Body to do repairs on my vehicle. They kept me up to speed during the entire time my vehicle was in their shop.
This is the second time my vehicle has been repaired by Branning.It is never pleasant to be in an accident but everyone at Branning is so kind and professional from the time you bring your vehicle in for inspection until you come back to pick it up.I would recommend Branning to family,friends everyone.Thank you for awesome customer service.Yes job well done!!!!
Great professionalism, kept me informed throughout and the end result meet my expectations
The concierge service did a great job of taking the hassle out of the car repair process. I was the 'hitee' in the accident I was involved in, and was satisfied with the speed and ease of making appointments, how thoroughly each aspect of the process was explained to me, was provided a rental that was equal (and better) than my vehicle and my car was repaired in a timely fashion.
(sidebar note: I left a rear seat mirror for viewing my son while in his rear facing carseat in the rental...did anyone find it?)
Excellent courteous people
The service was great, the customer service was excellent. And the car looks new, thank you for the exceptional work. And I will recommend this body shop to anyone in need.
I think they did a great job doing the repair work; however, when I picked up the car the battery was dead. Never had a problem before, Manager said maybe because it sat in the cold for 2 days. That being said, we left the car for a week in January while on vacation, and the battery was fine. Not sure what goes on during the auto body repair process, but it was frustrating to have to replace the battery when we had no problems beforehand.
Miguel and the entire team were quick, efficient, polite and helpful! Thanks guys!
The customer service with the young lady at the window was " Excellent ". Everything was swift and professional when I brought my car in, but when I picked it up my spare tire that I was promised would be put on my car wasn't, plus a piece of molding was not put on, the tech didn't know it was missing. He called and was told it was being ordered, it's been over a week now and I haven't heard from anybody. And the molding is in a obvious spot on the front of my car. Not so satisfied at this point !!!
Fantastic place. They do very good job!
car looks great, would never know it was damaged, service performed on time, good job Branning
The repairs were very good..But l was disappointed with the way the car was dirty in the inside and out..There was shop dust in the car..They said they will do a complete detailing in my convenience..
It made a difficult time into a surprisingly stress-free experience.
I was very pleased with the repairs on my car. From beginning to end I was informed of the process going on. Great communication.
Customer service was excellent.
Every thing went very smoothly Thanks
It looked as if it was never damaged. The job was done well and the paint job warranty was a surprise. Well worth the wait.
excellent customer service
Vehicle Make : Mini Cooper
I had to point our 2 parts of the car that were not completed when I picked up the car. The tech had to take it back twice to complete repairs. The service was real quick, the folks very courteous and real helpful.
I really didn't expect my car back in record timeframe but the team did it. Thank you all so much... C. Amy J
I was impressed with the speed, quality and convenience of your services. Everyone was friendly and I appreciated the consistent and frequent updates
Overall, I had an awesome experience. But, I'm not completely satisfied. The shop was real busy and got ahold of me, for my first update, late by a day.
The text updates were an awesome feature, but off by a day, so the calls and the texts didn't jive.
The call I received telling me my car was ready gave me a broad range: 'your car will be ready today or tomorrow.' I'd be satisfied with an exact time it would be done.
Aside from that, the car looks great, and Bill was helpful.
Great work. Very happy with the work done.
Great service and fast repair, thank all at Branning's Brunswick auto body!
I would recommend Branning Autobody to other people since I had a very good experience with them. Adjuster looked at the damage and gave me a price and told me exactly when it will be done. The whole process was very efficient . Thanks
Great Job and fast service
Vehicle Make : Volkswagen
Perfect job, my car looks better than ever.
I wrote a Google review. Thanks for excellent service.
Excellent customer service, the repair jobs was completed as per my expectation. The service is five start rated. I recommend the place for auto body work. Thanks.
I came in and was helped right away the job was well done and it was very helpful to have the rent a car in the same spot
Very inviting space
People were nice and professional
Such a great experience. Mike from geico and Scott from Branning were beyond helpful. Would definitely recommend!
It was the best service that I received in this sector. Staff was very kind, helpful and professional. They offered a quick and satisfactory service with daily updates. It was fabulous. Thanks.
Poor quality check was performed. After 11 days, Branning was attempting to deliver my car to me with warning lights flashing "check side lights" and "low washer fluid". A hose was not properly connected to nozzles for headlight washer. Broken grille above bumper was not replaced. Paint on job was sloppy with clumps of paint at front edge of hood and bumper was not properly covered during painting. Car remained at the shop. Rich, Shop Manager, assured me he would address these outstanding items. I had high expectations of Branning but was left very disappointed by the quality of work delivered!
your service was excellent on both of my visits with you.
The car looked better than when I purchased it and it was done on time. Great job!