Great communication, completed work on time and did a very professional job!! I will definitely refer them to others.
They were very professional and kept communication with me every week. I was very pleased with their work and would highly recommend them. Thank you....
Awesome service .. very professional, kept me updated daily. My car was ready
On time. Very courteous... absolutely loved the service.
Car looks great..
Everyone at first certified was very nice, especially Cory at the Redlands shop. He always kept me updated and up front with damages to my truck. Thank you very much for help and service.
Everyone was pleasant, and professional. The repair work was excellent.
You guys turned a bad experience into something great. My car looks brand new and I couldn't be happier. Thank you!
Cory did a great job and sent me pictures everyday of the progress.
Thanks again Cory
Straight talk, realistic estimates for time frame for completion and absolutely beautiful results! Highly recommend!
Everyone is very helpful and friendly. Justin was always available to answer questions. Erin came to my office to pick me up. Great customer service. Thank you
Thank you for your professional service. I appreciate the kindness shown to me by every employee I interacted with. Getting updates on my vehicle was extremely helpful in planning my week. My car looks wonderful. The Certified Team did an absolutely amazing job on repairing my vehicle. God Bless all of you!
Excellent service, excellent job.
Darryl makes everything easy and painless.
Thank you so much.
You guys did a really good job.the car looks brand new
Awesome service!! Really nice employees and my car looks great!!
Derald, Erin and the rest of the team handled my repairs in a friendly, efficient and very timely manner. Derald explained the process as we went along, and now my baby has been restored. She even got a bath! :) I also appreciated the text updates regarding the repair process. Great body shop!
The team was very professional. They answered all questions. The car looks brand new. Everyone wanted the customers to be pleased with the teams effort and kindness. Thank you!
Ben was fantastic and the repairs were done professionally and I am happy!
At first I didn't think that 1st certified and I were a match because I felt I wasn't greeted by a technician to access my car damage when I initially walked into the repair shop. I left feeling apprehensive and considered going back to pick my car up but I thought maybe it was just a busy morning and I should just call the shop to get some feed back. So, this is what I did , after speaking with Darrel my feelings were soothed and I knew my car was in good hands. Darrel was very informative and understanding to my concerns and requests. Overall I would say this is a great shop to take your vehicle if You are in need of car repair. Thank you Darrel for all you help...
Effortless check in and out. Good job. No problems at all
I was amazed by the level of service and professionalism of the shop and staff. The repairs were flawless. Cory was great, he is a keeper, he kept me informed and was always pleasant.
My upholstery on my passenger sit was no longer attached, whatever you guys did its not the way it was before.
They made it very easy! I loved the text updates . Thank you!
Erin and Daryl was very helpful. The customer service provided was excellent. Was informed in a timely manner. I will definitely recommend your services to others. Thank you.
Great communication and friendly staff.
excellent service and very quick.
Cory was helpful and friendly.
He made sure everything was taken care of for me.
Dealt mostly with Erin and Corey. They were both very professional and great customer service! All employees were kind and pleasant whenever interacting with me. Vehicle was completed in a timely manner and looked great when delivered back to me. I am extremely pleased with my service and will probably bring back another vehicle I need some work on. Thank you for a pain free easy experience!
Beautiful repair job, competent friendly personnel.
Never have I had someone vandalize my car until it was "keyed" the entire driver's side of the car. When you walk onto a premise where cars are smashed up, you feel a little foolish. I was put at ease. Office staff was very cordial. Cory was very kind and professional. My car looks awesome, and they even vacuumed it out - cleaner than it has been in a long, long while. I would go back if needed and would certainly refer. Also, I loved having the updates come on my phone, which saved me time calling to find out when it might be done, which saved me headaches in planning my week and in regard to the rental I was using. Thank you, thank you!
Very Helpful and professional staff. It was Class act when it came to professionalism, from the Manager and estimator right down to the body technician and ****. It was an Overall great experience! I would DEFINITELY refer friends, family and others to 1st Certified Collision Redlands. Job well done! Thank you guys!
Compliments to the entire team.
Ben was very professional and kept me updated on the status of my vehicle the entire time it was there. They did an excellent job fixing what needed to be fixed and cleaning up the car on pick up.
I liked the FACt that I was kept up to date on the progress of the truck from start to finish. Quality of the repair was top notch. A great experience all around. Thank you.
very satisfied how quick and how nice the work that was done to my vehicle...thank you
You guys did a really great job my truck looks brand new I could not be happier thank you
The work was very well done and Ben was on top of his customer service. The repair was on point. Very pleased.
Redlands Body and Frame provided excellent craftsmanship and communication. Cory, and he handle 99% of our interaction, simply did what he said and did it on time. Other interactions with staff were nice because they like working at RB&F and it showed. Really liked the text notices on vehicle status. My car looks and runs great, great paint match. RB&F looks like any other body shop, the people make it special.
Will be recommending you to anyone in need of services! ThankYou for a job well done...
Great job on my car !! Good communication !! Highly satisfied !! I will recommend to others !!
Car looks like it was never in the shop. Thank you!
Fast and friendly service , my repair was on time
Hoping a complete full inspection is done on my vehicle this time. The vehicle was not driven for inspection. Had to return vehicle due to the drive shaft being damage as the result of theft.
Glad they kept me informed and polite and was done quick. W
I appreciate being updated regularly. Customer service was exceptional.
Excellent job Cory thank you and your team
Thanks for the great service and repair!
Very professional and courteous staff.
Amazing. My experience was incredible from start to finish. You guys went above and beyond in so many ways. I submitted a 5 star yelp review as well. Being in an accident is scary and confusing. Having at least the repair part go smooth and exceed expectations really helped me. Thanks especially to Cory for being an A plus representative of your company. And I can't say enough how much I appreciate the vaccuming of my car. That was truly above and beyond.
Bumper looks great. However, there was a horrible smell in the car on the way home. Discovered it was a cherry air freshener. Prior to bringing the car in, I was still enjoying the new car smell. What reason would there be to put a freshener in the car, was someone smoking in it? Very satisfied with job, but unhappy about this.
First of all thank you for honoring my trust. You kept me informed each step of the way and finished much sooner than anticipated. This may be one of your business practices and it's a good one. I do the same thing.
The quality of work and most of all the paint finish and color match was spot on. This was probably my biggest concern.
Overall my car looks factory new and that's the most important aspect of any reconstruction. Does it look factory new and mine does.
Thank you again, Don Mazzola
Good communication. Repair on schedlue
Vehicle Make : Volkswagen
My car looks great again and was finished on time. Thank you
Thought we were fixing back bumper at my expense but didn't get repaired.
The repairs of my car were handled efficiently and quickly. I was kept informed daily of progress. I am very pleased by the work and my car looks almost new. I will recommend Redlands Auto Body and Frame to anyone needing car repair.
I was kept aware of the status of my car. Any and all questions I asked were answered truthfully. I appreciate the professionalism and quality of work. My car looks great!
I came in contact with the Receptionist and the Crew Chief. Based on my experiences of the last 60 years, I would rate her demeanor and efficiency as one of the best I have ever dealt with. The Crew Chief was equally as skilled. This is a very highly professional shop. The evidence surfaces all over the place.
My son is a BMW technician and say this job Redlands Auto?Body did on my Ford Explorer was excellent. My wife and I agree and appreciate Redlands washing our car after the job. Everyone at Redlands was polite, helpful and professional assisting us during this experience. Thanks again and we recommend Redlands Auto/BodyShop to anyone.
Thank you for being courteous and accommodating to my schedule. That means a lot for a customer like me who has long commutes to get back to Redlands on time to drop off and pick up my car. Thank you to Corey who went the extra miles.
Great customer service. Great communication with customer. Keeping the customer informed of the progress and explanation of what was done to the car
And how fast the job was done.
As always, they provide an excellent service. They give you an instant update on the progress of the repair of your car. I am highly satisfied on the repair that was done on my car. Great job guys.
Vehicle Make : Mitsubishi
Good job looks great
I loved working with Cory. The car looked and ran beautifully
I loved tge daily updates. My suv looked beautiful when I picked it up. The staff is kind and caring. They went out of their way to take care of us even though our insurance was not as cooperative and caring. Thank you so much.
Always great to work with Redlands Auto Body. Derald has helped me both times my Volvo needed repairs. I am very happy with the work and the way I am kept updated via phone calls from him and the automated text messages.
Terrific service. Great staff. The text message updates were helpful and informative. Overall I'm very satisfied with Redlands Auto Body & Frame and will be using them as a reference for future customers.
They are very nice and helpful and completed the repair real fast . They kept me informed . They are great. I recommend them highly.
Erin and Ben were great. Thanks for making it an easy process.
Service was great, liked the txts of updates on my car, workers were polite, was great service overall
Redlands auto body and frame did an outstanding job repairing the damage on my car. When I picked it up today it was like picking up a brand-new car at the dealership. Well done you guys!
Very smooth and loved the up to date text message on the repairs of my car. Cory was very nice and the girl at the front desk was great
I am VERY satisfied! From start to finish I was treated respectfully, given updates on the status of my repair and offered clarification for any questions I might have had. I personally work for a local Farmers Agent and have referred work here because they are a part of our Circle of Dependability but now I have had the chance to personally see why. Redlands Auto Body & Frame is a stellar operation. I worked with Ben and he was great too. I have to say, they got some of my referrals before but they will get ALL of my referrals now! A big thank you to everyone at the shop, my car looks great! -Melanie M
Friendly and courteous staff Thank you for your great service
First time using Redlands body shop and they did an excellent job on our Town n Country van. They are fast and very nice company and keep you informed day by day on how things are going and they even finished a day early. Great place and will recommend it for work to my friends. People in he office are very friendly and go out of their way to help you. Thanks so much for our great work and hospitality
Appreciate the text updates as assurance that work was moving forward to completion on the promised date. Actually was delivered a day early. That does not happen often. Thank you. Terry
Vehicle Make : Volkswagen
Fabulous help from Ben!
Thanks for loving our military n taking care of us!
The best work and service!
Bill n Robin Sick
Gerald was excellent, kept me informed of progress, and completed the work ahead of schedule by one day which I really needed. Excellent work. Also Aaron was most helpful and efficient and went out of her way to be of assistance when I needed it. Thank you very much!
Im pleased with the serviced they had done, not only fix the seen problem but also the hidden problem,job well done ,appreciate.
Very professional and friendly. Kept me updated on the work being done and hit the deadline given right on point. Car looks good as new.
Great service! Easy to work with. Quality work.
Two collision repairs in one month. Thanks, RAB team!
Good communication. Did what they said they were going to do and found an opportunity to do a little extra . I would refer them to a friend
There is paint and little dents on my windshield. These were not there when I brought my car in. Pretty sure it got sandblasted or was in the vicinity If a car that did.
Everyone was very professional and knowledgeable. Excellent experience
Every one I encountered was totally helpful and professional.Cory did an excellent job of expediting the work on my truck and I couldn't be more pleased.Thanks to your entire team
I'm completely satisfied with your service! Start to finish was progressional and easy! Thank you.
Super friendly! I like how I was kept updated through text and email!
Vehicle Make : Volkswagen
The Redlands Auto Body & Frame team impressed me beyond all belief. Corey was fantastic at keeping me up to date with the progress of my vehicle. Redlands is a little far from where I live, but seeing the results of my finished vehicle, made Redlands Auto Body & Frame my favorite shop. 10/10 would recommend this shop to everyone.
Thank you for the great job you did on my car. I can't tell that there was damage. I also appreciated being kept in the loop with text messages letting me know the progress being done. It was even done a day before promised. Thank you again!
Derald was very professional and accommodating and makin sure everything was a hassle free. Thank you for being approachable and professional.
The estimate and drop off process was painless and efficient. I appreciated the text updates on progress and the fact that the estimated time to complete was spot on. My wife also reported that the pick up was courteous and efficient.
Vehicle Make : Mitsubishi
Thanks for taking care of Francis, the greatest warrior of all Bugdom. ????
Eveyone was awesome !! Really were very helpful , polite & prompt with service . Had car ready a day earlier which was great !! Corey was awesome !! Very professional , top notch business . I will recommend them to friends & family !!
She looks beautiful and runs like a dream. They were very attentive and finished ahead of schedule. Personnel are very nice. Place was super easy to find. I would recommend them in a heartbeat.
Thank you for the updates and quick service. I will recommend to family and friends
They're amazing and I love the text messages for the updates!!
Cory was great he kept me updated throughout the whole experience and made it so much easier to deal with my car looks perfect looks like it's brand-new thank you again
Corey was awesome and kept me informed about my car every step of the way. My car was repaired quickly and I'm happy. Everyone was helpful and very nice. Thanks Redlands Auto Body your all awesome
It took too long and not enough details were given at the time as to why there was a delay. However, the car looks great!
My car was done in days and when I picked it up it was sparkling clean.
Excellent job!!! Car looks great and was completed in time. My car is a show car and is worthy of showing after repairs.
Friendly & professional experience.
Great customer service, great car wash and details.
Wonderful customer service!
Very pleased with my repair and the constant text updates of my vehicle. Thank you!
I am very happy to have found this repair shop,I have lived in Redlands since 1974 and did not know your company was in town.my experience was nothing but the best,and I will be back.a thank you to each and everyone of you at Redlands Auto Body.
Polite, done on time, no bs. Just how I like it.
I've driven by your place for many years. Never really noticed you were there. I guess I never need your service. Glad I found you. Thanks!
Cory, the service manager kept me informed in every step during the process. The work was done efficiently and with expediency.
Thank you Redlands Auto Body????
Car looks like new. Great customer service. Ben went over and above - work done over a day early! Bonus - work guaranteed as long as I own car. Thank you Redlands Auto Body & Frame!
Excellent customer service
Thank you for the great service and repairs.
Great work and work completed early. Matt was very attentive and super friendly. Thanks RAB!!!
I liked how I received updates regarding the status of my car. We very prompt and informative and friendly!
So happy with the repair of my car. Looks great! Even better with shiny clean headlamps again. Thanks Redlands Auto Body & Frame!
Excellent service from beginning to end. Even though I paid out of pocket I was treated like a viper. Ben and staff are amazing. Will definitely use you again if needed.
Great experience and would recommend them.
Helped me through the whole process and keept me informed
Second time I have used this shop and very impressed with there work and timeliness.
You were all so nice and pleasant. The work was high quality and the whole experience was very professional. And you washed cleaned my car in the inside, too! The communication was easy. And Hertz was great too. You all made me feel special. Thanks again.
My auto repair was small, and the staff did more than I could have asked for.The service provided was beyond what I expected. I was so satisfied with their excellent customer service. Also I want the staff to know that going the extra mile really made my experience enjoyable.
A seamless, simple transaction and great work
Everything was handled very professionally by Erin and Cory. I was impressed!
The repair work is great. My only disappointment was the extended time involved.
Clean job and on time thank you
Completly satisfied customer and highly recomend your work and emplyee courteous service ro other customers. Rgank you sandee
First class, guys and lady. From reception, to estimate, to status reports, to early delivery of a product as flawless as promised. Thank you.
They were amazing with service and keeping me informed and updated.
Appreciated the calls to update progress.
I received daily updates about my car, and it was completed fast
Great staff! My car looked wonderful. Thanks Redlands Auto Body!
Easy drop off, great communication during repai, and easy pick up. Only thing was that I received an updated completion date estimate for 5 days away and then the next day a phone call saying my car was done and ready for pickup. So the estimated times were not correct. It was faster than estimated but too abrupt for me to plan around my work schedule to come in to get it. Thanks for the great service!
Everyone at Redlands Auto Body was incredibly helpful and kind. I felt comfortable talking to them. Cory was great and kept me updated throughout the process. The repair was done quickly and my car looks like new! I anticipated that the repairs would be an inconvenience but everything went so smoothly it didn't disrupt my life or routine at all. I really appreciate the work that was done. Would definitely recommend to anyone!
The quality and care showed by the whole team at redlands auto body was very appreciated and the fact they washed my car. Thanks guys and gals.
My car looks great. It's nice and shiny.
Very satisfied with adherence to schedule
The car looks great a gain and was ready when promised. Overall very good service.
Ben and the young lady at the counter were excellent. Ben contacted me in a timely manner when my car was finished. I appreciated how quickly it was repaired and the easiness with the process of bringing it in for the estimate. Bens professionalism since the estimate through the repair completion has been greatly appreciated. I would definitely recommend your auto body shop. Thanks for the great service.
My van battery was DEAD when I picked up my car on Saturday the 27th. Corey needs to know this. You guys left a dome light on. Your Saturday guy hooked up a device to my dead battery and we got the car started. I drove it home, 19 miles, on the freeway, for 30 minutes, hoping the battery would recharge. It didn't. Got home, turned off the car, tried to restart it immediately: stone old dead. You probably ruined the battery or you have messed up the starting connections or wiring from alternator to battery or whatever. Not happy. I'll be bringing the car back. Starting problems were NOT what I brought it in for. All you did was replaced the bumper, but you left a dome light on for two or three days and the car sat there like that. Dave Boyles, Honda Odyssey (white). Corey please see this.
Vehicle Make : Volkswagen
Your team is awesome. Keep up the good work.
THANKYOU for great service and quick repair and superior work look better than the day I bought it new ! Steve Monroe was very professional and made sure I was completely satisfied!!!! THANKYOU again for a job well done .
I was happy with the prompt service and getting the vehicle done quickly and professionally.
Great service and Great people
All the Best Bill
I just want to thank Ben and the team for really being awesome!! You guys have really made this experience great cause my accident really through me for a loop, and you guys really made me feel 100% better after getting my car done..
Thank you again so much,
Corey has exceptional customer service
Everyone was absolutely fantastic. Thank you.
I was really satisfied with the body work, as well as all the updates I got about the vehicle status. I also liked the fact that the vehicle was washed and clean when I got it back. I will definitely bring my other vehicle there to have it repaired. Thank you again for the good job.
My AC isn't working now. Also, the truck is having difficulties switching into gear. I need to bring it back in for service immediately.
Even my husband was impressed! Great Job!
Excellent customer service with attention to detail to ensure great quality of the repair involved. Furthermore, we were helped to get our vehicle, since I am temporarily unable to drive for medical reasons. I would rate 5/5 stars and add more stars if I could! Definitely recommending this place to everyone!
Thank you very much, Ben and team, for taking such good care of my Subaru. Appreciate having it washed and cleaned -- and finding the cargo net fixed too was an unexpected surprise!
Very courteous staff! Car repair looks great!
Your service mgr. Ben **** was a very professional to work with. My van looks and runs great. C Green
The car looked great, customer service was awesome, the text updates were very nice!
I appreciated the updates regarding my car's starts. Too often it is difficult to get information. Also my car was completed in the time frame quoted. Thank you.
I won't know for sure until we get home the first of March but you certainly did the repairs quickly. Thank you.
Exceptional work! I highly recommend anyone needing autobody repairs. Staff is friendly and answer any questions you may have. No hidden costs and constantly given updates as to the completion.
Friendly service, knowledgeable staff. Very happy.
Awesome job and thank you to Cory, Erin, and the whole team! The insurance company was really slow but once that was taken care of the repair technicians raced to complete the repair in record time. Will definitely recommend. Thank you!
Everything was wonderful! My car looks amazing inside and out and the customer service was exceptional! Thank you!
Great service, very friendly and easy to work with.
Vehicle Make : Volkswagen
Thank you all so much for your excellent customer service! I am very pleased with the level of professionalism and outstanding quality of work. Ben kept me ip to date on the status of my vehicle and made himself available when needed. I am thouroughly impressed!!
Very impressed with how fast the job was done and can't believe how awesome the repairs turned out!! AMAZING! Super friendly service too! Thank you!
Cory was an awesome customer service representative. He got caught up in a rush of customers and maintained professionalism and patience. He managed to help each customer timely and efficiently. I was pretty bummed about getting into an accident, but the text updates and courtesy calls from Redlands Auto Body gave me reassurance that my car would be back and ready to go in no time. I was even able to get my car 3-4 days before anticipated. Would highly recommend Redlanda Auto Body )
Amazing work. Looks original and I've used Redlands auto body twice now.
I was kept informed, workmanship was excellent, front counter was quick and upbeat, and everyone we met was extremely helpful. Work was actually completed early. Tha kind of people you'd like to have as friends!
Everyone was extremely helpful. The customer service was awesome! We were updated daily on the status of our car and the repairs were done quickly! The car looks fantastic!! Great job everyone! We will definitely recommend Redlands Auto and Body to our family and friends. Thank you for making us feel like family . Brian and Sherry Baur
I appreciated the email updates. Service was friendly and they did good work.
Car looks as good as factory finish. Completed work timely and communicated very well. Highly recommend Redlands Auto Body
I am completely satisfied with work that was performed on my accord. The staff was courteous and professional. My car was finished really fast and I was provided updates through out the process. Thank you Redlands Auto Body.
Quality job! Thank you, just took much longer than I was told the woke would take.
Service as well as quality of work was great
By far, one of the best and fastest experiences I've had with an auto body shop.
Excellent job on my truck and great service from your team.
Beautifully and quickly completed. Very I restive and professional employees.I was treated like I was family. Already spread the word to friends and family. Thank you
Texts were great. Wash was great. Bummer looks great.
Great job && thanks guys!
Everyone was friendly and professional. Your service was excellent and fast. My Rav4 looks beautiful again.
I've had two hit and runs with my brand new kia and was extremely disappointed and dissatisfied when I took my car in the first time to caliber collison. The second time around I asked my state farm agent to suggest a more reputable shop and she chose redlands auto body. Not only did they fix my car correctly the first time, but they had it ready in just 3days!!! My baby is back to now it used to be! Like nothing happened. Thanks to Darald and his team for theirawesome job on my car, I'll definitely be bringing my car to them from now on!! Thanks redlands auto body!!
Thank you so much for your wonderful work and fantastic customer service. I couldn't be happier with any aspect of this experience.
I liked the texts, keeping me updated...everyone was very friendly, especially Cory :)
We are very satisfied with are car thank you so much for all your help.Cory and Steve are great !!!!!
Your team did an excellent job on my Corolla.
Thank you for everything.
Everyone was very helpful and I loved the text msgs letting me know how things were progressing.
Corey is awesome! From the moment I called to the moment I picked up my car, he was always keeping me updated on my car. Redlands Auto Body is great! Quick service!
Great job, car was ready before it was even promised. Will go back if ever needed again and will also refur to u.