Charlie Graham Body And Service

Appreciated the text updates. Well coordinated.

appreciate the daily updates and prompt replies to any questions.

They kept me informed and was finished on time as promised. I give them a ???? Thank-you!

Ricky went above and beyond trying to help us get our car repaired! He truly loves making the customer happy and his efforts were mych appreciated!!

My car looked beautiful! I was not expecting them to detail it,a fantastic service, it looks better than it has in a long time. They did a fantastiC J

Amazing work. My car looks better than it did when I bought it (and I bought it new!)

Great customer service and the truck looks great! Thanks

It was a very positive , professional experience!

My car is always returned spotlessly clean and I appreciate the email updates.

An hour or 2 After picking up my vehicle I noticed a scrape on the back bumper that was not present before the repair. I called the shop. I am scheduled to return to have the area evaluated next week.Otherwise the area needing the repair looks good and staff were all pleasant and kept me updated on progress.

Love how well you kept my family informed of the progress, as well as how much you all made sure we were completely satisfied. Worked very hard to suit our needs. Job well done by all.

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Something under the hood is rattling I would like to have fixed the next time I'm back.

Well done thank you

The staff was professional and amazing, high quality customer service. I will definitely refer my friends and family to Charlie Graham!

Nicole was wonderful to work with. She and one of your technician took care of my problem while I waited. Thank you so much!

Easy to work with

Fyi, our Dodge was returned to us yesterday very low on coolant and overheated on the way home. I'm not sure if something would have been done with the coolant during our repairs, but it was an unpleasant situation. This has never happened before with this vehicle. (Of course, it was over 100 degrees at the time.) I added coolant when I got home and everything seems fine with the car. A fluid check before returning the vehicle would have been a nice touch. We use our vehicle to operate a pop-up business and ended up having to cancel an event because the vehicle was overheated. Also, during the estimate I mentioned that there is a scratch on the forward passenger door. The CG worker said that they would take care of that when touching up other damage, but it was not done. This isn't a huge deal (as it was an extra that wasn't part of what I was paying for) but it was a little disappointing to see the scratch still there after I was told it would be taken care of. Overall, I'm satisfied with my experience, with these two hitches.

Great customer service

Great people great service would take my car there anytime for repair.