Everyone was extremely pleasant, polite, and professional. The service went above and beyond what was expected.
My truck was not only repaired, but it was cleaner than when I left it. Great job!! Thank you!
Fast excellent service! Perfect customer service.
Thank you. Your team went above and beyond in the job they did on repairing my truck! Keep up the great work!
There is some problems with the new paint dirt and fish eyes in paint
Everyone was great and communication was excellent as well.
Great communication, quality work, and kind staff.Also very fast!
Bob was a great help and Lexi was very nice and helpful.
Very friendly staff. They made the repair experience such an easy process by helping arranging the rental car. Kept me updated.
Thank you so much friendly and fast service. If ever I need a repair or work done I am defiantly coming back! I will be recommending you guys to all my family and friends!!
The Abra team did a wonderful job on my vehicle. Felt good to get it back. Like going home! I would like to point out that Ron was great at helping me with my insurance and explaining everything. Great customer service. Although I hope I never have to, I would definately use Abra again.
The repair were done quickly and my looks good as new. The staff was very friendly and knowledgable
They finished quickly and did a great job. I'll recommend Abra to others.
The mirror that was replaced doesn't appear to be repaired to OEM standards. The mirror mount doesn't seat flush against the door and the actual mirror shakes when the car is driving. A seal doesn't seem to be affixed to the frame. It doesn't look like the damage was straightened and welded which didn't allow the mirror to seat flush.
Had to clean out car after picking it up and back seat was not put back in correctly so there is gaps now.
Very professional and personable. I was completely comfortable at all times.
Great job - you've got a loyal customer.
I am so thankful for my guys not working on my truck they did a really good job they went above and beyond and I really appreciate it
Ron and the Abra staff were wonderful and I will recommend this shop to anyone needing repairs.
Kept me informed did a great job on my car
Very polite staff. I liked the way I was informed about what was going on. I'm am very pleased with the way my escape looks can't even tell it was wrecked.
Thanks so much.
Repair took 4 days longer than it was scheduled. Very inconvenient
A $750 repair took two weeks?
Vehicle Make : Volkswagen
The staff were very good to work with
Work was completed quickly. They kept me informed throughout the process. Friendly and considerate.
Dean was awesome. He kept me informed and went above and beyond. Everyone I encountered was great.
There is still damage in the front underside and a scratch on the back. Also the trailer light hook up was not restored the way it used to be. Wasted a trip to the west side Indy location. I'm disappointed and would like it fixed properly. Matt Prost
Your employees were very friendly, considerate and kept me informed of the progress they were making on my Prius! Couldn't have asked for a better experience! I would definitely come back for any auto repair work I might need in the future and I would recommend Abra to friends and family.
Thank you for a great experience!
Awesome experience working with you guys, thanks again.
Took way longer than I expected. Why would you only work on each car for 4 hours per day. Plus it sounded like they had to do paint at a different shop and body panels somewhere else too. Also, estimate was doubled as soon as the car was turned in for repair.
Every time I was told they would have someone call me back they never called back. That happened 3 separate times. Employees were nice, but not a chance I'd ever take my car to ABRA ever again.
Please don't contact me about this. I just want to get my car back, and not have to deal with this ever again
An earnest "Well Done Team" is a great place to start.
Jerry did a great job for me, and I appreciate everything.
Great job my car look great thank you for treating it with love and care
It was a very smooth and informative process. I appreciate the constant updates and my rep who I dealt with Jerry was terrific.
Convertible top does not close!!!!!
Very helpful and professional. Would return
My car was damaged out of state. I had to work with ABRA long distance, they made it very easy for me. They kept me informed and even picked me up from the airport. My car looked as it did when it was new and 300 miles home it drove like new. I'm very happy.
They got the job done quickly and right! Thanks!!
Very professional and helpful.
They were very professional and always kept me up on what was going on. They were great!
Ron and the staff could not of been any nicer. We appreciated the updates on our car thru out the process and happy with the repairs. We would highly recommend to anyone in need of auto body repair to take their auto to Abra.
Joe and Kristy M
Jerry always kept me updated on the progress of my car. I picked my car up today and you can't even tell it was in a wreck! I definitely will recommend this place to any and everyone!
When I picked my truck up I noticed it had a used Grill on it not happy about this at all and would like to somebody to contact me so I can get it taken care of....
Very nice and was kept up on the progress of the work. I will recommend you to others. Thank you very much.
I really appreciated the way Jerry kept me informed throughout the entire process. The work is very good as well.
Thank you, you making very good job
I truly appreciate both the attention to detail and the commitment to customer satisfaction throughout the process. Both Ashley and Jerry were pleasures to work with - you've more than earned my business!
Great service best collision co in Indy
I was greeted kindly and provided awesome service.
Great repair done in a short time.
Great customer service. They kept me in the loop of everything that was going on.
Very nice experience with ABRA auto body and glass real friendly nice people kept me well informed about fixing my Chrysler 300 I would recommend them to my friends and family about the fine job they did on my car great customer service if I ever need repairs done to my car ABRA body and glass will get my business thank you again
Given the amount of work the speed it was done was amazing
Great staff and a pleasure to work with
Very nice job, efficient and very excellent service
The car looks great and the service was wonderful, not to mention, infotmational.
Everyone was so kind and nice to me, and they repaired my car far faster than I expected it would take.
My Honda Odyssey looks fabulous.
To my knowledge the work was excellent especially the paint work. Only anxiety was between text message progress reports did not match actual progress from the shop. Text quoted a completion time that didn't happen. It was upsetting because if holiday obligations I was trying to honor.
The staff was very nice and professional
The process was easy and I was well informed.
Everyone was helpful and responsive! They even cleaned out the vehicle. Great experience!!
I have no complaints my experience with abra smooth and easy.
Thank you for a job well done.
Appreciated the periodic updates and the speed of repair. Great job!
Loved it thank you guys so much
Superior work done in a timely manner. I also appreciate the updates on the progress of the repairs.
My contact, Jerry Sullivan, was very courteous and professional through the entire process. This was a complex fix and everyone we dealt with was top notch.
So far as we just picked up today everything is great. Service communications wverything.. thank you
Vehicle Make : Volkswagen
Dean and Chris were fantastic perfect 10s in their professionalism and service. Being an out of state client thanks to a local deer my service wxperience was all 10. Great team crew
Vehicle Make : Mitsubishi
The only complaint was that no one called me to let me know that the car was done and available for pick up. I had to call and follow up as the business day of the day it was promised to be ready was coming to a close,
Awesome customer service they take time and go above and beyond for their customers very pleased with my car. I will defintely choose Abra again for body work. Dean and Jerry are the best...please reward his store and its employees for awesome customer service.
Friendly staff. I just got the truck back today but The paint match is excellent. This truck is SILVER so I was worried about the paint matching.
If I didn't know exactly where to look I wouldn't know it had been repaired. I cannot tell a difference in the color at all . Nice job.
Great, friendly, prompt service. Very professional
I was kept informed every step of the way. Everyone was very helpful, polite, courteous and very professional. I would recommend them to anyone.
Everything was great!!!! Washes my car and speedy fast work!! These guys know how to do customer service!!!!
The only negative was that my truck was missing 1/8 of a tank of gas which is 2.25 gallons. Also my truck was in 4 wheel drive and I always have it in All Wheel Drive.
Great communication about the process. Very accommodating.
I brought in a 2007 KIA and I had to bring it back because the repair was not done right. Now I have to bring back 2007 Mazda because again the repair was not done correctly. Not very happy!!!!!
The team was wonderful. My repair was done in a professional and timely manner. I felt welcome and informed about my repairs at all times. I would definitely return for other services.
The paint doesn't quite match up and there is a hair under the paint.
This our first time at this particular shop as we have been to the greenwood shop twice already. Your shop did such a great job keeping in contact with us and the final day, having the Jeep looking as good as it did, made our day!!
Vehicle Make : Range Rover
Very appreciative of frequent status updates.
They went above and beyond my expectations! Friendly staff and great quality work. Would definitely use them again if the need arises!
The car looks like nothing happened, and looks newer due to the paint job. Thanks for the good work.
The Rockville road shop is WONDERFUL!!! They kept me informed & were very friendly. If they had not called me when they received my car I would never have known it was there. The E. Stop 12 shop could learn a few things from them about courtesy, how to keep the customer advised & politeness.
Rockville finished my car on Tuesday & let me know. And that they would transport it back to tje stop 12 shop. I NEVER heard from stop 12 shop that they had received it and would be doing a QC check or how long it would take.
I am not so sure had I not called them this morning to see if it was ready for pickup if they would have called me this week or not.
So it was a bitter sweet experience. Between the two shops.
They kept me informed every step of the way
From the estimate to the final product I was extremely pleased with the customer service and the work performed
I was happily surprised when I picked my car up today. Not only did the repair the damage in a timely manner they also cleaned the inside and outside of my car which was unexpected but appreciated. I plan to refer ally friends and family to ABRA Auto for their needs!!!!
I am satisfied with the work done on the car. N
Dean, outstanding customer service, knowledgeable, confident, made me feel very comfortable that the work on my car would be top notch! Angie and Jerry are knowledgeable of all aspects of the business also, they made my transition from dropping my car off to getting a rental incredibly smooth, absolutely no wait time! I was given daily updates also. My husband is finally going to get our other vehicle fixed. On a scale of 1-10 I rate them 10 plus!! My car looks like new!! Thanks team ABRA!!
everything went very smoothly!
The district manager was the best
New bumper looks great, was done quick, and the wash was a much needed bonus. Also took the time to remove the old tape and glue from plastic I had over a window till it was replaced, which was much appreciated. Thank you.
Great and quick service. Only comment would be that my car was very dirty/dusty from the work. It would have been nice if that was cleaned prior to returning my car. Thank you so much
There is a Squeaking noise coming from the front like something rubbing together I don't know what it is but did not do it when I send it to them.
I was very satisfied and pleased with the work yall did on my Dodge Stratus i was referred bye a formal customers which her name is Latisha Davis.if i every need any further work done on my car i will return.
The work looks great. We picked up the car yesterday and it wouldn't start today. No issues prior....wondering if just coincidence or if another issue?
Great job and thank you guys for being so understanding on taking care of my favorite car, that I have owned.
It was good service just not very organized with all the location and trying to get info about how long it will take
Abra kept us informed daily on the cars progress. They where always kind and polite in the phone. I would recommend them to anyone and I would use them again in the future.
My claims guy was awesome he listened yo my concerns and the work was impeccable
So far no visible or mechanical issues. Very prompt and courteous service.
I need to bring it back in for some minor tweeks
Thank u for doin an Awsome job
Well..everything seemed and appeared ok until I started home down street and my low washer sensor came on and then car appeared to be overheating and hot cold air working strange in car and have to return to abra next morning. .not too happy..timc
Very Professional and they went above and beyond to make sure I was happy.
Very top notch place.
Thank you guys!!
It was great. You have great customer service. More companies should follow your lead.
Excellent work again!! Tiffany and Jerry were great!!
The service representatives at ABRA were outstanding. The shop could use a facelift on the exterior but the hospitality, professional service, customer interacton, and experts are top notch. Thanks to Jerry and Tiffany for the truly wonderful repair experience.
Everyone Was Very Accomodating, Worked With Us, Kept Us Updated And Informed.We Appreciate Their efforts to make us feel a part of their family. Thanks to everyone.
Very pleased with the updates and service from Tiffany. She delivered excellent customer service.
It took way too long to get my car back.
Very nice work! Regular updates. Excellent staff !
Abra Auto Body was very professional and thorough in performing the repairs to my auto. I was kept informed throughout the repair process, and would recommend Abra for future repairs.
Tiffany did a great job with customer service and making sure I was kept up to date and all my questions were answered. They were honest and did a great job as promised. I would definitely go there again or recommend them. It was nice to have a positive experience with an auto shop for p ce.
Vehicle Make : Mitsubishi
Very friendly staff. Quality work. Only concern is that I received a text that said completion date had been set to 9/30. This was on Monday, 9/29. I had received an update by phone earlier saying Wednesday or Thursday (middle of the week). I expected a call in the morning with an update related to the text, but I didn't receive any call. I called in the afternoon and the tech who answered gave more detail and seemed to read back the original projected mid week approximation. He said I would get a call in the morning, but I didn't receive one, unfortunately. Anyways, lots of miscommunication, but the calls I received initially were very good updates and I appreciated the information. Overall everything was wonderful.
Tiffany was wonderful to keep me informed. Tiffany was great and took care of my special needs. I have a trip planned to go out of town one week after my accident and she worked with the technicians and got my car done before I had to leave. You had the car for five days. My front bumper had to be totally replaced and a headlight had to be replaced. They did a beautiful job and even washed my car before bringing it back to me. I had to send my car from the Plainfield location to the ABRA in Rockville Road because Rockville was available to work on my car at the time. I found them very accommodating and customer service was fabulous to take my particular needs in consideration. I have no complaints whatsoever and highly recommend ABRA service and customer service.
Great Service, kept us well informed on the progress of the repair.
Would highly recommend your shop
Best customer service in Indy. I always know you've done the best quality work.
Your entire team was incredibly friendly. Everyone went out of their way to make me feel like I was their number one priority. Incredible service!!
You were right to the point and good at answering any questionsi might have thank you for the good work you did and fast return
Awesome customer service. That crew at the Rockville Rd location are A1 and I highly recommend if u need repair to your ride.... Go see them!!!!!!
They were extremely polite, communicated well, my car looked great after the repairs and it was done almost a week before originally expected!
Tiffany really took care me and I appreciate all her efforts to make me happy with there service.
Thank you for fixing our Nissan Versa. Trouble with their design/manufacturing caused you to have to deal with us again. I'll tell you this, though, your customer service is outstanding. Our son's car needs work, and I won't hesitate to come back and to recommend your shop. Kudos!
Tiffany was very helpful. She worked with us throughout the entire process. I took the car in and they completed the inspection in no time. Once they cleared all the info with the insurance company and ordered the part. They worked quickly and efficiently to make sure that the part was received & painted and installed before the weekend. Both Zach and Tiffany showed incredible customer service and made sure that I was very satisfied with the end result. It took less than 20 minutes to put the part on and the washed and vacuumed the car as well. I would 100% recommend them to anyone in need.
Great customer service and great timing on car repairs my dad's been Goin here for over 10 years!
The staff went above and beyond what their jobs even were.
The service was great! I liked the how the kept me updated with texts. I also like how friendly Tiffany was she's the best. Zach also was great with helping me and answering my questions and concerns. Defiantly would recommend Abra to others.
Clean up job was very poor workmanship. Vehicle was return dirty and carpet and floor mats was dirty also.
I truly appreciate ABRA auto body and glass shop. The customer service was exuberant experience. Again thank you for your awesome, fast friendly service.
The entire experience went well. I am very satisfied with the work and communication from Abra.
I'm satisfied with the repairs, it took longer than what I expected but at the end I'm satisfied. Thanks
Everyone was nice and helpful. There was a small inconvenience when they told me my car was ready when it wasn't but the service was good.
I appreciate the helpful service at this shop. They were great!
Your office staff was extremely courteous, efficient and friendly. It felt like a family business.
I appreciated the way I was kept informed alongvthe way.
They were very concerning, polite and treated you as if you were their only customer. I would recommend them highly like a 10.
Great customer service my car looked fresh off the market new... My new favorite place
They did a GREAT job, were prompt, friendly and thorough. Im very pleased with my service and would highly recommend!
Easy and professional. Good job
I am satisfied with the results
You guys are the best. I just sent a note to USAA telling them what a good experience I had working with you. Keeping me notified all along the gave me some peace of mind.
Great people and great job
ABRA & GLASS did a good job !!
Josh was very knowledgable and friendly. He clearly explained the possible damage and cost for repairs. I have used this shop 3 times in the past 3-4 years.
Service was extremely fast and very well done. Thank you to the staff at the Rockville Road Abra! And a huge thanks to Josh for the constant communication and accommodating around my work schedule to ensure I'd be able to pick my car up. Will definitely be using you guys in the future!
The experience was very easy. The office had me in and out and the daily text messages tellin me how happy my car was made me smile. Great experience!
I liked the text and call updates throughout the process. My car looked great and was clean when I got it back. Thank you!
They were great people to work with!
Good work guys!will recommend thank you.
Had to take my Dodge ram back today because you could see primer through the paint on the tailgate and the bedside. They said that they would repoint it but what a inconvenience. Just hope it is right when I get it back this time
I have to take the car back due to some minor repairs being incomplete.
Quick service and excellent communication. I always felt like I knew that was happening with regards to my car and its progress. Thank you.
Best and fastest experience at a body shop.
I would give the job 10 out of 10
Car looks great, like the accident never happened. Thanks to the whole crew at Abra!
I will never use ABRA. They did not fix my car and wanted to reschedule my appointment because someone else's car came in to be fixed. I thought that's what appointments were for. Total loss for them. Would never recommend them to anyone. Ever.
Thank you for your service,you provided updates on a regular basis and even got done earlier than expected.
The level of customer service is amazing! I will be recommending you to all my family and friends!
Very happy with the service and everyone at Abra. Especially impressed with them keeping me informed on the progress of the car. Would recommend Abra to anyone
The workmanship, yes. But, prefab texts are quite a bit corny, and refusing to accept. cash is very frustrating. I have a personal goal of maximum amounts on credit cards, and had no idea cash was not accepted.
Vehicle Make : Mitsubishi
I am very satisfied with my experience. My car looks great and back to normal.
I appreciated the text and phone call updates. The staff was exceptionally courteous, which did not go unnoticed.
Everyone at Abra were very polite and helpful and I was kept up to date on the progress of my car.
Excellent service. Car seemed like a brand new one upon its return.
all the people at Abra were very very friendly and nice. They did an excellent job!
Text messages thru repair process should be more meaningful rather then just generic texts. Eta of completion or updates would be better. I'd rather recieve a text than a phone call but only if the text has meaningful information. Then if I have an issue or question ill call you.
I have always come to this location after it was recommended to me years ago. The quality of work is second to none and the customer experience is foremost in the minds of the staff. I was concerned when the name changed but that stopped once I saw Josh and the other collision solutions staff still on board. Josh has always been a pleasure to work with and a big part of my repeat business. Chuck was a new face but every bit a pleasure to work with.
Excellent staff, very quick repair, great communication and willing to help!
We were well pleased with the courteous attitudes of the personnel and the quality of their work.
I appreciated the professionalism and being kept up to date with the entire process. I wish all companies cared to make the customer's experience as smooth as this one. I will recommend your great work to anyone needing your services. Thank-you!