They keep updating their progress with me. This way makes me comfortable to leave my car over there.
Everyone was extremely courteous, work was done well and in a timely fashion, great communication. No complaints here.
I appreciate being kept up to date on the progress of the repair and the speed in which it was accomplished.
Fantastic experience. Loved your customer service and text updates! Work was completed within the estimated time frame. Appreciate that you cleaned my car, what a nice bonus! I will definitely be sending any friends/colleagues in need of car repair your way. Thank you!
Always courteous, prompt, and attentive.
Vehicle Make : Volkswagen
Brandon was terrific. Could not have been happier with the service or the repairs.
Repair and painting were excellent!
Appreciate the frequent communication about repair status.
Excellent ongoing communication
Friendly and swift service!
Great repair job. Pleased with updates along the way and express check in and out. Very smooth and effortless. Treated kindly throughout process. Only one concern regarding contact when car was ready, received text that someone would call me shortly to arrange pick up but call never came. Next day, I ended up calling in to arrange, no big deal, just not what the texted info said. Otherwise, great job done by entire team!!
Great work and customer service
Place was great, loved that they called with updates. Jim was a pleasure to work with
Very friendly staff, kept me well informed about progress on my car, finished on time, car looks great
We were treated with tremendous care. Our technician, Brandon, communicated with us every day. He very clearly gave updates and he was exceptionally attentive. I am rarely impressed with any service at businesses these days. However, I am truly impressed by Brandon and by ABRA. As to body work, I think the work looks outstanding, but I have nothing to compare it to because this was a new experience for me. However, the service and customer care at ABRA are the gold standard in my experience.
The people there were nice and the csr looked great
The new paint color on the new bumper does not match the rest of the car.
Everyone was so helpful and made sure that I was comfortable with all the steps being taken in getting what needs to get done. I could stop smiling because everyone was extremely friendly and I could asked for a better experience!!
All the staff were very friendly, and helpful and reassuring. Awesome group of employees!????
Vehicle Make : Mitsubishi
I was always kept up to date and the job was very well done, and of course it so clean!!!
Branden Hughes was excellent. He went above and beyond to make sure my experience was exceptional.He was extremely helpful and very knowledgeable. He came in early just so I could get to work on time. He also made sure I had a rental available. He kept me well informed every step of the way.
Very easy and smooth process. Highly impressed
Car had a scratch on the bottom that wasn't there before. Car had so much white powder on the inside and outside we had to wipe it off just to check where the damage was fixed at. The inside of the car had dust everywhere. Not looking for free stuff just thought you should know.
Vehicle Make : Volkswagen
Awesome people and awesome service
Well done. Met my expectations and more. Thank you for the smooth process
The communication was excellent! ????
Sadly, my second trip to ABRA. Gladly, because of GREAT friendly professional service and "Best in Industry" workmanship! Thanks to USAA for choosing them as their service professional, and thanks to ABRA for the great job!
Great experience with repair of my Audi!
I was very very pleased with the work that was done. My car looks brand-new and I can't tell you how excited I am to have it back I can't rave about you enough. I will tell all my friends and neighbors that they need to bring their cars there and if I ever need work done again I will bring it to you I promise. You can tell all the guys that worked on my car thank you thank you thank you.
Wonderful Job by the entire team!!
Everyone I worked with at Abra was professional and very friendly. Most importantly I felt that Abra team cares about me and my car. I had outstanding experience. Thank you!
Quality care. Kept me advised through entire process.
Vehicle Make : Volkswagen
Repair of bumper looks really nice. Appreciate you cleaning the inside of my vehicle. You went above and beyond. Customer service exceeds expectations.
Good job, kept me aware of what was going on and got done ahead of time
ABRA went above and beyond to satisfy me completely!
They were great and called to let me know what was going on. One small problem that I'm sure no one thought about and that is my radio is not working correctly. I can't shut it off and there seems to be interference on it. I will bring it by for you to look at.
Vehicle Make : Mitsubishi
I was informed what was happening every step of the way. The car looks wonderful!
Awesome service from all employees!
Every one was very helpful.
Appreciated worth inveigh Seth and Jon. They genuinely cared about my satisfaction and made everything right with quality repairs and service
I appreciated all of the courteous and knowledgeable staff. I liked being kept informed with the progress of the work right up to the moment my car was finished. And the facility was very clean and friendly. An excellent experience for an unfortunate accident.
They did not check the rear lights after it left Westfield location & I picked it up at greenwood location & they did not have anyone to check the car when I picked it up. The rear left turn signal was not plugged in after I left. I had one idea if I had break lights either. I had to return to the greenwood location to get it fixed. I think you should also notify that they only have minimal staff on Saturdays. So I could not get my car until Monday. They got the car back to greenwood on Friday evening, but it was after hours, no one notified me that my car was back in greenwood. They do a great job on the repair of the bumper though. Thanks Terri N
Very professional, knowledgeable and nice employees in all departments. Really like the status updates via text. Ease of gaining a rentalcar was also a positive experience. Lobby and body shop area very clean and organized. Will highly recommend Abra to others.
Your customer service and communication about the progress of the job was outstanding. Also, my car was spotless inside and out.
Everyone I came into contact with was more than helpful!
Upon pick up of my van, I realized I forgot the insurance check at home.
Brandon followed me home to get the check so I didn't have to drag the kids back and forth! It was very thoughtful and kind and I truly appreciated it!
Everyone was friendly, knowledgable and efficient. The experience was simple and easy and the car looks great
I appreciated the friendly staff, competitive rates, short lead time on appointment availability, daily updates, and focus on delivering completed vehicle in original estimated time frame.
Awesome. Car completed in 1 days, came back clean inside too!!!
Appreciated the regular updates by txt or calls.
Car looks great!
Vehicle Make : Volkswagen
Great service and I appreciated the daily text updates.
The repairs were finished sooner than promised and We were kept informed at each step along the way, Demi did a great job of providing us with a rental immediately when it looked like there would be a three hour delay. Everyone there was friendly and helpful.
Great communication and follow up. Quick turnaround
I was very happy with getting text messages about the update on my car, it was helpful because I can't always answer the phone. Michele was very nice and helpful. My car looks brand new and if I ever need work done again I will come to Abra and i will recommend to my friends. It's been a pleasure considering the circumstances. Thank you ALL very much!!!
The constant txting and prompt replies to my questions was very refreshing
Thank you for your great work.
Wonderful job. The car looks great. Jon McCord was wonderful in his efforts with our repair!
The vehicle looks as good or better than it's condition before the accident. Happy overall.
Great service. Car looks great. Rental company was already set up and ready to go upon drop off, and return at the shop!
Wow Abra! Was amazing from customer service to the repair. They worked with my schedule. They under promised and way over delivered. I will tell everyone about coming here for any car repairs. I had an amazing experience. We are going to be setting up my husbands car for repair, from hail damage. All I can say is thank you for everything you done to get my car back to me so quickly. You've done an amazing job outside and in. Diana M
This was by far the best experience I've ever had with a damaged vehicle. Thank you for finding a way to squeeze me in as fast as you did and then the quick repairs.
Vehicle Make : Volkswagen
It was such a great expirtence....quick, professional, nice employees and a fantastic job on my car! I would absolutely reccomend ABRA to my formed a and family!
Excellent communications and updates throughout the repair process.
I'm very happy with the work and customer service. I enjoyed being updated with the progress of my vehicle. Completely satisfied with everything.
Love that you stayed in touch with me letting me know the progress car looks good only negative was maybe you could have swept out the trunk it was all dirty and there but everything else was great
Great experience. Michele and Demi were great.
Car looks great and was done sooner than expected. Staff was very kind and helpful.
ABRA has miscommunicated from the beginning. Now I keep getting texts saying my vehicle is done but I have not received a call from anyone yet. The customer service is beyond terrible. I would not reccommend ABRA to anyone.
The work on my was neatly completed within the scheduled time. They are professionals.Excelent . ABRA will always be my first choice. Thanks keep it up.
I specifically got pictures of both sides of my car to be repaired in estimate. Circled both sides on diagram when I dropped off car and stated in an email to make sure both sides were repaired. Only one side was repaired due to claim insurance, yet no one called me to let me know so I could contact my insurance company and resolve.
Excellent service! They started the process immediately upon my call, scheduled me in, processed associated paperwork promptly, synchronously passed me on to Enterprise (equally efficient), and got me on my wsy. They kept me informed throughout via phone & emails. My car was ready in record time. Everyone was courteous knowledgeable and professional. Abra is the best car repair group I have ever dealt with. Highly recommended!
Great work. Went extra mile and cleaned the inside of the car. Great service
Everyone was great and fixed my car quickly. The customer service was excellent.
Thank you for great customer service, text alert updates and friendly service. I would highly recommend Abra!!
I could tell you were serious about my satisfaction. So appreciate how fast you were able to complete the work. Great job. Will definitely recommend your shop.
Very good job. No complaints.
Everyone was very helpful and made the whole experience easy. I was very pleased with the work done and will recommend Abra to everyone I know.
Vehicle Make : Mitsubishi
They kept me updated on the progress of the repair. My carcwas completed when promised and it looks great!
There are two obvious mistakes in the door. I presume you will call me tomorrow and tell me that you will replace the door. If I can see the mistakes, your technicians should and did see them. They said my car with 72 miles when hit would look new. I am extremely disappointed.
Great job by Seth and the team!! My car had a fire after the crash. I was very worried damage from the fire. When I picked up my car today I asked if they could show me the car on a lift and walk me through the crash repair and fire repair. They were happy to put it on the lift and walk me through the repair and show me exactly where the fire was and what they did for repairs. All my questions were answered without hesitation. In fact they seemed to enjoy walking me through what they had done and showed pride in their knowledge and work!! Great job!!
I was very happy with the results of my repair. I want to personally thank Anna and Jim for going the extra mile to keep me informed and assist me in the process. Anna and Jim's dedication to superb customer service exceeded my expectations!
Appreciated that you cleaned the car even on areas not repaired such as the interior . Also work was done quicker than anticipated. I will reserve further comment until i get the 5 question survey I was told I would receive. I am reserving final judgement until the repair had outside for awhile other than your shop or my garage. Sincerely, Clark ****
I cannot think of one negative moment during my time doing business with ABRA. I especially enjoyed the daily text I received. They made me feel important to them. Customer service is getting harder and harder to experience. ABRA scored 100% with me.
The friendly staff made my visit simple and easy. Thank you Abra
This is our second experience with ABRA and have nothing but good things to say. Great first experience when getting a quote; great communication on the status of the repair ; the workmanship is top notch ..and my car was cleaned inside and out! Thanks, ABRA!
Thank you to the entire ABRA team. Very kind, organized and efficient. Autobody of the future.
Excellent company! From the customer service to the quality of work, great experience.
They were amazing. They took very good care of my car and cleaned it on the inside and out. The people I talked to were so polite and courteous. I would definitely go back if I'm ever in another wreck. Thanks alot
Excellent service and repairs look great...smooth and seamless transaction!!
Everyone in the office provided excellent service. Faster and easier than Church Brothers. I even found a place to play baseball next door to ABRA!
Good customer service; kept informed throughout the repair process; quality work done on time.
Phenomenal job and service.
Very good experience. Would use ABRA again
We were exceptionally happy with the communication from ABRA as well as the professional manner in which everything was handled
Service and staff were great - concerned for my convenience and vehicle. They kept me in loop and knowledgable about the process Was very impressed. Thank you.
ABRA made this repair so easy, I'm still shocked. The ladies were friendly and kind. A
Vehicle Make : Volkswagen
Abra and the team did an amazing job! They kept me up to date on the progress of my car's repairs and did them in a very fast turnaround. I would definitely recommend them to others!
Great staff. Updates were nice! Consise and informative.
Office Lady was wonderful. Repairs look very good!
Loved getting text messages about how the repair was going. I also received phone calls! Very classy. I never worried about what was happening to my car and when it would be ready. Also, it was done a head of schedule. Super excited about that.
Professional, courteous, friendly and freaky fast!
Friendly staff and quick service. Will recommend to a friend will use there service again when the time comes
Thank you for keeping me posted on the progress of my vehicle. The work was done in a timely manner. Much appreciated!
I wasn't expecting my car to be detailed inside also. That was a nice surprise. They did great work and got it back fast.
I was satisfied, but we noticed the other day that our windshield washer tank is leaking, I did call but haven't been able to get it back over there for them to look at it
It was a wonderful job done on my car looks like nothing ever happened
At Abra, they treated me as a person, not a number. I wasn't treated with any disrespect at all and the professionals in this office ( both women: Annie and Michele) were great! I wouldn't go anywhere else for my needs.
Whole process was easy and everyone at Abra was very friendly and professional
I was impressed with the entire process. Anne at the front desk who guided me through it all and was very friendly, Jim who called me to update the progress, the automatic texts I got along the way, and my car looks fantastic inside and out...like the day I bought it brand new! I can't imagine me going anywhere other than Abra in the future! Amy
These guys are great. Very fast turn around. Even cleaned my truck and detailed it. These guys I recommend. Ty
Did an excellent job and very friendly staff!
Excellent customer service!
The staff was very kind and communicated frequently regarding the process.
The on going communication with Jim Turner and Anna was the absolute best I have experienced. Jim and I talked every two or three days which is just unheard of. I know because I am in sales. I use a similar approach and am regularly told I over communicate. My customers like the effort and so do I. I do not know of any other company including ours that does as good a job communicating, answering questions and follow up as Jim and Anna. Your rating is an Excellent plus or 10. Steve E
Quick, thorough... And cleaned out my car! THANKS! Front staff were awesome and helped me locate my car when it was not towed to your location. Jim was able to explain and answer any questions we had. Def recommend to family already!
All of our expectations were met. And the car was clean and in great condition when we picked it up. Thank you so much we would bring our car to ABRA auto shop again.
It was great how you kept us up to date throughout the process. Thanks!
Everyone was very nice to deal with and took time to make sure I understood all the work that was to be done. Great job!
I appreciated the prompt service and how clean the car was when I got it back. Thank you.
Michele Godleske is amazing: knowledgeable, efficient, able to communicate effectively. Great ABRA representative
The team there was very friendly. My repair was done quickly and well and their communication was excellent. I would definitely go back.
I feel like I have a friend in the auto body & glass business now
My car looks great! The inside was even cleaned out for me. Quick & super convenient.
Great job. Everything was handled for me, and the work was done quickly.
Vehicle Make : Volkswagen
My experience was great. The people were very nice and informative throughout the time my car was being fixed and it was done in a timely manner.
Rachel and Anna provided excellent follow up.
The staff was so nice at the Westfield location. I believe their names were Nate, Anna and Michelle.
Great work and very timely. Customer service was great and all employees were very professional.
Anna at the front desk and the other Lady(Can't remember her name) in the office to the left of her were amazingly helpful during my experience.
Couldn't have had a better experience. Very satisfied. Everyone was great.
Fantastic work! The team should be commended for high levels of communication. (Including Anna and Michelle)
The work was completed faster than expected.
Absolutely great work, customer service outstanding!!!
Abra gets a 10 all around from caring to efficiency to a great job. My car was done ahead of time. Thanks Abra.
Excellent work, shocked at timeliness, excellent communication, amazing value
Very good team. Always kept me informed and very helpful. I would defiantly use them again.
The best service I have ever had or seen with a auto body shop. The communication was excellent most of all the car looked great inside and out. They take that extra step to make sure your car looks like it just came out of a detail shop!!
You guys did a good job of keeping me in the loop throughout the lengthy process and the car looks good. If all the repairs last, then it is even better :)
Done on time and looks great!
Each person I had contact with was professional, friendly, and knowledgeable! My car looks brand new and I couldn't be happier about the fact that Abra repaired got my car back to me in 2 days!
I'm very pleased with my repairs and the wonderful customer service I received. My vehicle looks amazing inside and out. I will be recommended ARBA to friends and family. Thank you
The whole team there is great
And to have Geico there and Enterprise
I'm already bragging about Abra to friends
Everyone was very courteous and friendly. The work was done before expected and done very well. Thank you for your service.
Awesome service! Every step of the process was above and beyond great care!
Super nice staff. Work was beautifully done. Car was even washed and cleaned out. Their mechanic even looked at an issue with my brakes and gave me his thoughts. Just a totally seamless performance. Updates provided and zero surprises. Car delivered way sooner than projected. Wow is all I can say! Brad Rainier. Westfield, Indiana
You are as good as it can get! I
Great and friendly service
They made a painful process very easy and convenient. Everyone was very helpful.
In what was a stressful experience with our car, Abra was one of the few bright spots. A special thanks to Michele and the whole team.
Super job! Good communications, looks great and they even touched up a few rust spots at no charge. Definitely have my referral.
Quick, professional, could not ask for more.
I loved getting the text messages that kept me up to date. Also you delivered so quickly on the repair
I appreciated being kept up-to-date on the progress of repairs and how soon the repairs were completed. I also appreciated that I could just drop off the rental with ABRA.
The process was smooth and I was well informed.
A first class job!! Was very pleased with your regular updates and the friendliness of your people. Keep up the good work.
The outside is fine just have stuff inside making noises now that I will take care of it is a old truck your repairs are fine thanks
Excellent customer service and great repair job.
They done a fantastic job. If I need more work done in the future, I will take it back to ABRA.
Everyone was very helpful, informative and patient with me. Great Service??
Kept informed every step of the way! Everyone wonderful to work with. Finished product perfection.
The service was awesome,they kept me up to date on everything they were doing to my vehicle. Well done Abra Westfield.
Wow can't believe how fast you had finished thank you
All of the people that helped me we're professional and friendly. My car was fixed beautifully and in a timely manner. Thank you!
Great job all the way around
Anna & Michelle were a delight to work with very professional and knowledgeable.
Everyone was friendly and professional, the work was completed in a timely manner and I was kept up to speed on the progress throughout the whole process.
Excellent customer service from start to finish. I loved the communication. You made a not so great situation for me bearable. Thank you for everything!
Great experience. My car was rear ended and ABRA in Westfield made the entire process easy. The repairs were well done and clearly communicated from start to finish.
Everyone was great. Most convenient repair I've ever had done.
Fast and excellent work! Thanks Abra!
Westfield was very good to work with. Stop 12 location not so much.
My "silver bullet" is back to her gorgeous self and it's all thanks to you! Thank you so much! Anna and Michelle and Jim and Sean (I think I have all the names right..?) They were all super kind and helpful. We could not be happier with our service and the repairs that were made to our Toyota.
Jason & Melissa B