They were very nice and went out of their way to make sure I was always comfortable and informed about what was going on. They cleaned my car and fixed my sun visor for me and I’m very happy with the results.
The team at Cooks was excellent. Armando was friendly, quick in response to my inquiries and delivered my car earlier than planned after my request. Even offered a car wash in a month. Great Service, the process went smoothly. I rented a car and I did not have to search or wonder how I was going to get the car. Enterprise picked me up and afterwards I left the car at Cooks , easy process.
Tifanny called for the Enterprise to pick me up and made sure all the paperwork was signed and made sure I understood what I was signing.
I would return or recommend the services at Cooks. A++
Armamda was very helpful and awesome.
Communication was professional and thorough throughout.
Great communication and service throughout the process.
The service was prompt and thorough. We appreciate the turnaround time and communication throughout the entire process
I was very happy with the communication and updates. Very friendly.
I got quotes from both Cooks and Caliber. At Caliber they were barely respectful and were all about the transaction: we fix your car, you pay us the money. At Cooks, I was treated as a valued client. Armando went out of his way to find ways to help me. The clerk was all about helping me. It seemed important to do more than I imagined could be done. The whole experience definitely exceeded my expectations.
Great service and beautiful work with early completion. Awesome!
Vehicle Make : Mini Cooper
Very quick turnaround time. Nice service!
Thanks for keeping me updated during the repair
The staff there especially Armando Barrera. I felt like I was his only customer. He made sure I understood all the repairs I needed to have done. He kept me informed of every step. I have used Cook's Collision before but up in the Danville/San Ramon area and I have to say I received the same service I received up there. Cooks Collision is the best. Very professional, caring, experienced, and work is done on time or even sooner.
Everyone was friendly, thanks!
Very timely repair, good customer service, care for the needs of the customer /rental car, etc./ frequent updates.
Tiffani and Jonathan were both very professional and helpful in all areas of my experience. The work done was perfect and I feel I have a do-over on my 6 year old car. The fact that the entire car was waxed before returning to me made me feel great care was taken on the shop floor itself.
I would highly recommend your shop to all of my friends and clients.
It was easy to schedule an appointment and everyone was very friendly. It made the whole process painless and I was updated frequently with the status of the repairs.
Solonagradecerles por el trabajo que realizaron en el arreglo de mi carro.
My car looks great, thank you to everyone who who worked on it. Everything went smoothly with the insurance and the repairs. Armando was amazing throughout the process. He kept me up to date and answered all the questions I had. I really appreciate everything that he did to make getting my car fixed hassle free - including taking my car to Fremont so that it was easier for me to pick it up. I would definitely use Cook’s Collision again, or recommend you to someone.