Was very surprised and pleased that the total time for repairs was 2 1/2 days. Was expecting it to take at least a week. Thank you.
Our only concern was the two weeks it took to determine
whether to total or repair the car which may have been the fault of the insurance company. The text updates were very helpful!
I am happy with the repair. I am only disappointed that multiple times I was told I would receive a call, or my car was completed and would receive a call to pick it up, but never did. It seems the car was in there for a really long time, and most times I received communication right before you closed so I wasn't even able to do anything about it. Keeping me more informed would have made me more happy.
Truck looks great. Thank you.
Excellent service and the interior detailing was unexpected but greatly appreciated. Thanks!
We are always treated with respect & concern for our repairs. It feels like you go above & beyond & we love that. Office staff are wonderful. With a direct connect to the local car rental companies to keep you moving forward is perfect as the relationship between South Hill collision & Enterprise Rent a Car is fantastic!
Thanks for another positive experience.
Truck looks great and I really appreciated the way I was treated
Loved how I got daily messages updating me on the progress of my vehicle.
The process of picking up was very simple and I'm beyond pleased with the work done to my car. We had a rotten experience with my husband's vehicle at another collision shop and can sat that South Hill Collision blew that shop out of the water with the work and Customer service they provided.
The staff was super friendly and I took the time to have a conversation with me about stuff other than my vehicle.
If we ever need work done again, South Hill Collision will be our go to place! I will be highly reccomending this shop to friends for all their body shop needs!
I am satisfied with the workmanship, but the time frame to get the repairs done was way to long.I brought my vehicle there on September 6th, 2016, and did not get my truck back until October 10th, 2016.
Vehicle Make : Mini Cooper
The communication was great, my car was completed earlier than expected and when I picked my car up it was washed, detailed and waxed, a very nice surprise
This is the second time I have used your services and I have been very happy with everything from estimate to the completed job. Thank you
My car door looks like new and the inside of my car was vacuumed which was a nice surprise! I am extremely satisfied with my repair!
You all are wonderful. I thank you for everything. Tell the young man that washed and waxed my Lincoln that he did a wonderful job.
Very nice and professional. Thank you.
Vehicle Make : Volkswagen
Repairs were speedy and well done.
Great job and customer care was awsome.
My car looks good, thank you!
excellent service and first class updates. thank you
Great job guys!! Excellent Service!
Friendly, fast and outstanding service
The lady at the front desk was rude. I don't think this is because that is her personality, I think it may be due to her being overwhelmed with customers while
she is the only person available. She answers the phone & instantaneously says "Can you please hold?" & without any confirmation from me she says "Ok, Thank You." I understand you may be busy, but don't be rude & just put me on hold anyway whether I say yes or no.
My second complaint is that when I went to pick my car up it was covered in some sort of filth. A layer of what looked to be shaved down plastic, or a byproduct of a shop repair. Plus my aftermarket subwoofer was flipped upside down & tangled laying in my trunk when I picked my vehicle up.
Getting updates from Kim every Tues/Thursday was the very best customer service! It eliminated any doubt that might have occurred about the progress being made.
Vehicle Make : Volkswagen
Everything was easy. I always had updates of my vehicle. Thank you.
Thank You again for everything. Great shop and people.
This is a great auto body shop. They take the sting out of a bad situation that might bring you into see them. Great customer service, quick appointment to get work started, and daily updates on the progress of your vehicle getting fixed.
The process was well executed and the work was excellent and quickly done. Your communication was accurate and complete and kept me well informed of the progress of the repair. Your rental car support is a great convenience. The courtesy and attitude of your staff was outstanding.
Everything from the estimate to the delivery of the car was simply great. Everyone we talked to and worked with were polite, friendly, and knowledgeable. The workmanship was great. Thank you.
They did a great job and got it done fast so I was not without my car long.
The body work was fine. My vehicle was clean when I received it on Friday, September 2nd. All of my contacts with company employees were very good.
My issue is with the gas gauge on my car. When I went to COSTCO today the needle on my gas gauge indicated the tank was 2/3s full. After filing up the tank with 9.2 gallons of gasoline, the gauge was stuck at 2/3s. What do you recommend? Thank you for your attention.
Great job done on vehicle. I like the way your company keeps in touch through the whole repair phase.
Thanks for making my car look as good as new. You did a terrific job!
Super happy that they worked fast and got my car back to me before Labor Day weekend!!!
Staff was awesome! Very nice and thorough. My car repair didn't take long at all and they did an awesome job! Would recommend this place to anyone! Thank you all so much
I like the e-mail updates and being able to drop off the rental car at your place of business.
My Carr looks very good. Everyone there very helpful and accommodating.
Truck looks great. I did find a couple things that need touch up. Thanks again
I very satisfied. My car looks good. Thank you so much.
I found my collision and repair shop, thank you for wonderful service!
Everyone was super nice from beginning to the end
Vehicle Make : Volkswagen
The staff over at South Hill are awesome, fast service and very courteous, I would recommend South Hill Collision highly!!Very professional work.
Thank you so much for the wonderful service. Also thank you for buffing the heart out that was keyed into our Venza. We will be forever grateful. Rod and Sue Gjefle
So awesome. From beginning to end. Super professional friendly and perfect work done. Thank you!!!!!
South Hill Collision did an amazing job on my vehicle. They provided quick excellent service. They also provided great customer service, comfortable waiting room. Thank you South Hill Collision.
South hill collision provided excellent service to me. The man that was working on my jeep helped me so much with emailing me photos to help my claim with the insurance company. I would recommend this buisness to everyone.
5 Gold Stars! Customer service at its best. Everyone more than friendly, helpful, informative, & empathetic about traffic collision. I would definitely return for service if ever needed again. Thank You South Hill Team.
Very fast and professional all around. Repair appears undetectable.
I was really impressed with the level of communication throughout the repair process. Also when I picked up the car it was apparent they were very concerned that I be happy with the repair work. Which I am. Thank you.
My husband and I are thrilled with the work. It is a work of perfection . We are very pleased and highly recommend your service.
Thank you for a job well done!
Awesome experience. THANK YOU!
Thank you guys for you hard work the car it's look god
Muchas gracias a todos
Thank you for having it done quickly
A job well done, and done early.
Everyone was very helpful and professional throughout the whole process. Thank you
Thank you for the outstanding customer service. The frequent updates were helpful, and thank you for completing my vehicle before the expected date of completion. I will do business with you again if necessary and definately refer your business to others.
Too much wasted time and bs text messages re "progress" and a 1 week job took more than 3 weeks...never again and will not recommend.
Thanks for getting our car done quick! Car looks brand new again!
There was a mix up with the insurance coverage that took FOUR phone calls to correct. I do not believe it was the fault of SHC, but do feel it could have been handled better. Thanks so much for asking.
I'm absolutely furious. I picked up my cqr.no one did walk around to show me what was done so I didn't notice all the issues.20 m8nutes later I went to put something in trunk and it wouldn't open properly or close.said trunk ajar which is what was wrong from getting rear-ended! Exhaust pipes aren't even and are not polished like they were.bumber doesn't match paint.looks awful.im pissed I even have to take it back for warranty work
Car looks brand new again, thanks for all the hard work.
Delivered as promised and did a fantastic job at the price agreed upon!
Text updates are great. Thank you!
I was pleased to walk in and schedule my repairs that met my schedule, down to picking my car up on a Saturday.
Thank you Drew Rutton for a job very well done!
I thought the updates were great and the work was completed very quickly.
Overall I am happy with South Hill Collision . Took a little longer than I had hoped but that's minimal . Other than that a great experience and my car looks great
Great service overall, thank you!
Excellent service from Holly and from the owner John. I highly recommend this place. All my friends will know about what great service I had.
Llet me check it out thank you
Great service. People were very friendly and did their jobs well
the was fast and done right the first time I will never go anywhere else.
My experience was prompt and totally professional service. I would definitely recommend this repair shop to anyone.
Looks like u removed rear door to repair and scratched door jamb up reinstalling. Also spent half an hour cleaning door panels seats and mirror and trim that where dirty.
All staff was very friendly, and was great about keeping me informed about the status of my vehilce upon request. Car was very clean after repairs were complete.
Great work. I really appreciate getting car back so quickly. Thank you
Tell all the technicians that were involved fixing my Nissan Altama, they did a wonderful job and ThankYou!!
Thank you for a very well done repair. It was very fast, 4 days sooner than expected.
The work looks great and I was pleasantly surprised that they finished three days early.
Very pleased with the attention to detail and high quality of craftsmanship. Thanks.
Great service! And thank you for the outstanding repair "Paint"job by your Professional Staff.
The truck looks great and it was done sooner than expected
Vehicle Make : Volkswagen
A smooth process handled well by courteous professional staff. Thank you for the quick turnaround and excellent job on the repair! As always, excellent work! Thank you!
Our CR-V looks Great! We really appreciate the great job done. Thanks so much everyone!
Larry went above and beyond. Work was completed earlier than I thought it would be, staff was very nice and friendly...very satisfied customer. Would use South Hill Collision again and would recommend.
Really liked the updates via text 2x per week. Thank you!!
Super efficient and wonderful staff.
The repairs were excellent.
Great customer service. I like their shuttle service. SHC did an excellent job on my vehicle.
Everyone there was very professional. I will recommend your shop to everyone I know. The car is beautiful .
Everyone at South Hill Collision was extremely pleasant and professional. My car looks great and it was complete much faster than I expected! Would definitely recommend their services.
Car looks great, outstanding job. Customer service was execellent, friendly staff, and the text updates are a plus. Will highly recommend your services.
You all were SO great to work with. And you girls in the office are wonderful. Keep it up! I hope to never need you again but I'll be so happy to see you!
Thank you for your help and constant communication!
Vehicle Make : Volkswagen
Super nice and family friendly service. Would recommend you at any time.
Thank you for being so caring..truly a nice gesture these days when many have forgotten good customer service.
I really appreciated the front desk gal who made sure I got a comparable rental car for what I brought in to have repaired. She contacted the insurance company to make sure payment got figured out before I even arrived to drop off my car. She made the experience easy from start to finish. They estimator was also friendly and polite!
Looks great! Great service!
I like the updates and the quality of work,and friendly atmosphere
The staff were friendly and attentive. A great experience!
I really appreciated the text messages and phone calls regarding my service. The car came back looking better than when when we bought it. Thank you!!
Your staff was very courtesy and very professional and down to earth. I appreciate all the updates and assistant that your entire staff provided to us (from the time we took our car in for the estimate up until the time we picked our vehicle up. You have a crew of keepers at South Hill Collision. Keep up the outstanding work!
Excellent work and very informative.
Not only was the outside nice, clean and polished but they cleaned the inside of my car too. I felt like I had a new car when I got it back. Thank you!!
Good price. Fast work. Enjoyed getting updated texts. Really appreciate being dropped off and picked up.
Excellent work! Thank you very much!
Communications was less than I needed during the six weeks SH Collision had the car. I was never given an estimated completion date. I was notified late on Friday that the car was done and ready for pickup Saturday 10-12. As late as Thurday was texted briefly about nearing completion, but no forecast about "promise date". Glib text messages were appreciated, but gave me nothing to go on concerning progress. Also the website status report was useless to informing me. Picked up car Saturday and so far please with the appearance of the work.
South Hill Collision repair my car quick, effective and amazingly well done.
Attentive to my needs, great updates, lifetime warranty! Need I say more! Great job! Thank you!
Front desk girls were super friendly. My car got repaired quick! Very satisfied.
Have your driver put the seat back where they were when dropped off, my driver seat was layed way back, had to spend time readjusting the seat
Loved the updates so I didn't need to call and check.
They did a good job and would recommend them highly to my friends.
Very professional work as always. Thanks for a great job well done.
AMAZING WORK!! AMAZING PEOPLE!!! Great updates, called whenever I wanted and was given answers as well as very personable people. SUCH AN AMAZING EXPERIENCE WITH YOU GUYS!!!!
if there is anywhere I can write a review please tell me
I was impressed with the friendliness and professionalism of the staff throughout the processing of my repairs. I was very impressed with the shuttle driver, the estimator and receptionist. And by the waym our 14 year old car looked like new!
All the staff at South Hill Collision were very, pleasant, knowledgeable and helpful. They kept me well informed throughout the entire process.
The process was efficient and the staff was friendly to work with.
You have a great team. That is one of the most important parts of a business.
Thanks, Marilyn V
Vehicle Make : Volkswagen
Above expectations and car was detailed inside and out!!! Completed repairs early too!!
I brought my truck back for a 3rd time to have the bumper repainted and this time when I came to pick up my truck one of the lot guys lost my keys and now have to come back to get my truck, almost 6 days after dropping it off.
Vehicle Make : Mini Cooper
Car looks great and done quickly
My truck looks great and the process was very smooth. My only complaint was that my ladder on my tailgate isn't working like it should, but I know So Hill Collision will make it right.
Job well done. I am very particular about the quality of workmanship and detail In the finished product. You have met my expectations of perfection. Thank you. Lyle
Another great experience with South Hill!
I couldn't be happier to have my Subaru back! The repairs look amazing and the paint matches beautifully! Thank you to the team that took care of my car, I appreciate all the hard work!
My son went over the repairs and seems quite happy with them. The truck looks good. Thank you
Excellent job and completed ahead of original estimated completion date.
Thank you for the prompt repair and quality work (again). I really appreciate it!!
We had previously used South Hill Collision and found it lacking in the front desk area. Now with Holly at the helm we are 100% satisfied and will recommend to all our friends.
Very pleased with the work done to the front end of my car!! Looks as good as new!!
So happy to have had such a great team working on my "soul". The team went above and beyond to make this an extremely pleasant and easy situation. Thank you so much. I am so happy with the work that had been done
Really appreciated the updates as the repair was in work. Excellent service, I will recommend and use again.
My windshield was cracked during repairs and wasn't fixed. The car was turned over to me with a cracked windshield. I just had the windshield replaced last year. I showed the estimator and expected a call within hours to resolve the issue but the day passed without a call or text.
My car repair looks great! I didn't know what to expect but the care and cleaning of my car was amazing. Thank you for your attention to detail ????
Great service! Very professional
Your front office personal show person care and this goes a long way in sales and service. We would like to thank Kim for all the concerns she showed to us.
Thank you, Kathy & Dave
Did a awesome job on my truck.But the only thing I don't appreciate someone went into my console.because my work badge was on the passenger seat.an my husband rosery beads was blue taken from that was laying next to my cup holder.that it meant alot to me.but other than that service was great.but iam sure that person won't own up to it.
Had to take my hyundai sonata back a second time because of suspension issues but it was taken care of no problem! I really appreciated the professional customer service South Hill Collision offered me. Thanks again!
Amazing work, actually beyond my expectation.
Thank you so much for caring and ensuring our family's safety. We are Eternally Grateful. Thank you
The Contreras Family
Mike Doreen Xavier Rachel Baby Aria
No need to contact us. My husband already spoke to one of your managers. We will follow up with the insurance company as well.
All the staff were helpful and the driver who gave me a ride home and picked me up was great. so nice not too have to bother my friends too come and get me. once again thank all of you and I will recommend you to others.
Truck looks great and I appreciate the great people there, very friendly and a job well done !! Thank you
Very please with the professional and friendly employees that work there.
-brake light does not fit properly and still has moisture in it
- canopy still does not close properly
- wiring for canopy light was left hanging out
-back up sensors not working
- battery acid from accident not cleaned from under carriage
- bumper is not factory Chevrolet
-gas tank left on empty
- tape adhesive lnot cleaned from canopy windows.
Surpassed expectations of customer service! Completely satisfied with the quality of work! Highly recommend this place! Will be conveying this satisfaction to my insurance company and encourage continued partnership with South Hill Collision and USAA members! Thank you for the team effort and caring for our car!
Very happy with the service provided by everyone who had anything to do with my repair, including the person who did such a great job washing and vacuming. Thanks!
Vehicle Make : Mitsubishi
Great service and great workmanship! Will send friends, and relatives to you.
Rick & Maria
I am completely satisfied a job well done you all! Thank you very much it looks great!
Vehicle Make : Mitsubishi
There seems to be a bit more noise coming from the transmission than I remember, but other then that I'm glad to have my car back
Excellent service. We are very pleased they even repaured the rear bumper and did not charge my mother.
The work completed on my Honda was thorough and meticulous.
As always, the people are very courteous and professional.
The emails about status were wonderfully helpful. The staff cleaned the inside of my car. The car drove like damage never happened. And staff were very professional. I am really pleased
Fast and excellent service with really friendly people. Very satisfied with my overall service.
Thank you for fixing my car
A bit early yet, but so far some minor things, but in fairness,I might have too high of expectations
Quick service. Car looks great.
I can't even see where my car was damaged. Amazing Work! They also cleaned the inside of my car. Above and beyond what I expected. Thanks
Fantastic customer service from everyone I dealt with. I'm very impressed with the company!
This is the second time I have trusted them with our car
I really appreciated the Service focus of the front desk, and the phone consultation when a decision had to be made. I had asked for some extra work to replace a headlight bulb,which was missed, and after I purchased the bulb, it was put in place at zero charge.
Will recommend to anyone in need of auto body work.
my car was not fixed properly, but It will be taken care of,
The work that was done was create as far as the repairs that were performed. Once I got my car back I have noticed that a few things are not working the way the should be. One is that the dome light does not come on when doors open. Also if I leave the headlights to the on position they turn off when i turn off the car and remove the key but the parking lights stay on. This has already killed my battery once.
Id appreciate a call back my tint is horribly scratched on drivers side. Passenger side is bubbly and there's black tar on my seats n all over inside n outside of doors
Everything looked great! Everything worked properly. the paint job on the Dodge lettering looks bad! It's bubbled up and it smooth. This is sad to me because my vehicle is less than a month old.
Staff at front desk very pleasant & efficient.
Also my estimator (Martinez) was very helpful. I had several questions
& she took the time to answer them all.
My vehicle was hit by an uninsured driver & she was very helpful & was available to answer questions that the third party had. Her assistance was invaluable to me.
Fast service and well done, beginning to end. Thank you.
Loved my nice clean shiny car--- inside an out.
Awesome job! My car looks amazing and I will for sure always come back to you guys. Thank you for being convenient and understanding and THANK YOU for being real people with great customer service!!
Thanks for completing the repairs quickly and professionally
All of my contacts at SHC were helpful and honest with their expectations. The final positive touch was the beautiful cleaning and waxing job the young man performed on my vehicle prior to its return to me. Thank yu!
Have always love the work here. Quick and efficient.
My experience was very good. Prompt and friendly service. Would suggest this place for anyone's vehicle damages.
Yes, the job was completed very quickly and done very well. Thank you for washing and vacuuming it also, that was a nice touch.
John, Jeff and April!! Thank you guys for taking care of my baby ;) You guys are the best! Crystal C