Vehicle Make : Volkswagen
I appreciate your team getting back to me in a timely manner. All of your staff were very polite and understanding to my needs. Thank you for what could have been a painful experience into a pain free one.
In the office...extremely helpful
The work was completed ahead of time and looks perfect!
the repair was completed very quickly
Thank you for making a bad situation less stressful.
I was pleased throughout the entire process. I appreciate every person involved in getting my car fixed! Thank you
Friendly service, high quality work
More than satisfied with the great customer service and repair job. No criticisms. Keep up the good work!
The repair was fast and hassle free. Nice job !
Fast service and clean job.
Liked txt updates, car was finished on time, returned clean, customer service excellent, rental pick up and drop off on location is convenient
I really appreciated the progress texts. The front desk people were great to talk with. My truck turned out great!
John Jorgensen is the greatest!
Great job!! Fast easy service!!
I've been to your shop twice now and both times everyone I've come in contact with has been very helpful, pleasant and never once have they seemed inconvenienced by question that I've had. Although I don't hope to do a lot of business with your company because that means I've been in an accident, if it happens again I would definitely go back to your company and I would recommend you to others with high enthusiasm. My cars of turned out great each time as well. Thank you for your service
All personnel were very courtesy and knew how to make me not worry about my car. I appreciated them keeping me up to date on all aspects.
Repairs were early and for the most part staff was great.
I am greatly disappointed with the way I picked up the vehicle however. We waited almost an hour when we were told it would only be 15 min, and the mechanic threw our keys on the counter, had an attitude, and glared at me as he walked by; very unprofessional.
Vehicle Make : Volkswagen
Service was great and I appreciated all of the followup and communication.
Vehicle Make : Volkswagen
Appreciate how smooth things went and the timely manner in which my car was ready.
Gas tank cover does not fit properly see you on Monday
Really appreciated the effort to keep me up to date with the progress. Also the fact that no promises were made that were not kept.
Very professional and genuinely caring staff. Everyone.
Vehicle Make : Volkswagen
Very friendly team.
Customer service is top notch thank you for keeping me up to date during the process..My car looks amazing!!!!
This is the second time I have chosen South Hill Collision to take care of my car and they did a great job once again!!
I'm so happy with everything
The repair was done extremely quickly and the staff is so friendly and efficient. If I could give you abrading it would be 5 out of 5 stars!!!
Vehicle Make : Volkswagen
Car looks like new. Done quickly.
Everyone at South Hill Collision has been nice and very professional to deal with. They made this process stress free for me and I really appreciate it.
Thank you so much for doing a great job on my truck it looks great ,Doug Larsson
Since I did not respond to your notice that my vehicle was ready for pickup; I wish you would have contacted me again. Instead I had to call you
I truly liked the text updates on the repair process.. we are very
Pleased and would recommend your shop to anyone I hear needing
I'm not sure really where to start. I brought my F-150 pick up in for repairs to the rear of the vehicle. I got a call saying my pick up was ready for me to come get it, and when I got there the paperwork was not straightened out and I had to continue waiting and was not able to pick up the vehicle that night. Remember, you called me stating the vehicle was ready for pick up. While inspecting the work that was done I noticed a scratch that was new to the vehicle and it happened while in Southhill collision's care. My representative challenged me on that and we finally took a look at the photographs and found out that yes, indeed the damage was done by Southhill collision. After some discussion my representative said they would fix the vehicle and I got a phone call again today, which is April 17, that my vehicle was ready for pick up. When I inspected my truck it was real obvious that all Southhill collision did was try to buff out the scratch and they are entirely too deep to buff out. My representative stated that the damage somehow reappeared because it wasn't like that when he inspected it the previous Friday. I feel like Southhill collision is treating me like I'm absolutely stupid, and trying to pass off a sketchy repair to a serious problem hoping I wouldn't notice. My representative was pretty much begging me to take my vehicle off the premises and I know he was hoping that I wouldn't bring it back to have the scratch repaired. I demand that you guys put my vehicle back to the way it was when I brought it with the exception of the repairs that you made. I don't think that's asking too much since you caused the damage to my vehicle. And by the way, you keep sending me all of these questionnaires and forms stating that I've picked up my vehicle, when in fact I have not. My vehicle is still at Southhill collision waiting for the repairs to properly be done. If you cannot accomplish this, I will call my insurance company and take it to a shop that can actually fix the problem that you caused. Please call me at ****-****-xxxx. I would love to discuss this with the owner or somebody that's in charge. Dan Fink
Car looks great. Cello left on parking light
They did a good job. Every time we need your services we are always more than taken care of. We will certainly recommend others to South Hill Collision in need of your services. The staff was great and kept us posted with updates on the vehicle.
Frederick Fisher Satisfied Customer ****-****-xxxx
Everyone who works there was so helpful and friendly! The service couldn't have been better and my car looks amazing! Strongly recommend!
Very happy with service and communication.
The repair looks great. However the left headlight was not working and I found the headlight unpluged. There was also a white smug on the leather steering wheel cover. I could not get the white to clean off and started to ruin the cover. My bad. I forgot to ask and was not told of any precautions on the fresh paint. Should I wait before washing the car. But again the repair does look great. Thanks
Work was good and i appreciate the extra that was my headlight. Only complant is that u ask how often i wanted to be updates and every day i said daily yet i never got a call from u guys i had to call u daily
Everything went smoothly and our car was finished ahead of schedule.
We felt well taken care of, through the whole process, and the car had been cleaned, inside and out, and just looked like new when we picked it up. (Hope we never have to be there again, however, LOL!)
Nice job. A little blemish on the side but it's ok.
I was so impressed with your teams communication on the progress of Dereks car. Sending updates by phone and text was extremely comforting. I will definitely recommend Soth Hill Collision to anyone in need of repairs. Thank you!
Husband thinks the hood could of been done better.
Great job for the repair. I appreciated the vacuum on the inside of my vehicle. funny how the vacuum made the experience with south hill collision perfect. Thanks again
I was told during the estimate that a small chip next to the main damage would be included in the repair. When I picked up my car the chip was clearly still there. I did tell the receptionist and she said we would receive a call the next business day.
I pulled up and was amazed that was my car. It looked incredible! It was clean and neatly repaired. I'm so happy with how my car looks.
They are very professional... Immaculate work..I would recommend them to anyone
Thank you for all your work on my car. My only suggestion would be to wipe down your the interior of the car. There was a fine white dust, in guessing from the painting process, that coated every interior surface of my car. Not major and only took a few minutes to clean up with a wet rag. But would have been nice to have it done prior to pick up. Thank again!
Friendly and helpful staff with great service. Quality work completed on my truck in a timely manner. Also, appreciated being kept up to date on repair status along the way. Thank you, South Hill Collision! Nice work!
Kept me up to date everyday.
I do not wish to be contacted further to discuss the unsatisfactory experience.
I was in their due to a car accident which was dealt with with the insurance company. Everything was so smooth. The car rental to updates on repair to my car being detailed at pick up. Thank you for the excellent customer service.
estimates and actual costs were very close. time frames were beaten.
I am very impressed with the care they took with my car-It looks brand new! And they even cleaned the interior! I appreciated how they kept me informed of the repair process and where they were at all along the way. I would definitely recommend this service.
Staff was very helpful and I got my vehicle back earlier than expected
I have not had an opportunity to check underneath the car yet due to the constant rain. I will say though that the repair on the exterior of the plastic bumper looks very nice. I have had repair work performed on my Ford Taurus and the repair job IMO was excellent. I recommend South Hill Collision to my friends and family.
Upon delivery the vehicle was missing a emblem from the front fender. It was satisfactorily rectified however created an inconvenience and delay in delivery. The following day we discovered several white smears of some type of adhesive or body filler on the inside passenger door panel. Although we have not had the chance to bring this to anyone's attention yet, I am not pleased with two incidents of poor attention to detail and carelessness. These incidents do not give me confidence in the quality of workmanship that I may not be able to detect.
The car was ready and we had to wait two more days to pick it up , I think bad communications between them and the insurance company.....did a good job
Wonderful job, professional, courteous
We are very pleased with your staff and
Looks like the work you did was very good. Your employees are terrific but when I asked for an estimate for the scrape at the back end & your estimate was outrageous. You already had the paint. I would have expected maybe 100.00. I have a **** who will do it for far less. The picture you forwarded to Hartford wasn't even my car.
The whole team is great. My car was done both sooner and less than quoted. Great as usual! Thanks.
Great work! Great communication and happy with the result. Thanks again!
The experience that I had with south hill collision has by far exceeded my expectations. Starting with the friendly and informative staff, the continuous progress updates, the excellent quality workmanship and the amazingly fast rate at which the vehicle was repaired, spared me from anticipated inconveniences and saved me money. If only most, if not all businesses , could run and operate this way. Well done south hill collision! I'll consider no other place should the need arise for future repairs. Thank you!
Nice friendly staff and completed work faster then expected. Back bumper was repaired and looks brand new
There was a mixup with my rental company when I first showed up. Hopefully my labra will be the same color black as I originally had my paperwork says white. Will see when I call in tomorrow for pickup.
Don't know the girl's name at the shop, but ide really like to say THANK YOU... the insurance company of the guy that hit me wasn't very cooperative to say the least.. she was always VERY VERY HELPFUL AND UNDERSTANDING.. towards the end I was getting very impatient and she was ALWAYS very professional and nice to talk too...
Very pleased with the service that I received and the work that was done!!! Two thumbs up!!!
Everything I had experience is great! But the hours of operation on the weekends should be more convenient for those who work on those day! But otherwise good job on the repairs!
Thanks for getting the work done quickly and efficiently! As well as for calling the rental place to come pick my daughter and I up!
Excellent service, excellent communication and. Love the text and app tracking!! I only bring my vehicles to So Hill Collison!!
I really like to email updates on a regular basis. Great work and Thank You!
I was completely satisfied from the moment I walked in the door for the estimate, to the friendly staff, to the moment I picked up my vehicle. I appreciated the update texts and the phone calls. I am also happy that the gentleman that drove my car up to the front door walked around the car with me and let me show him areas that needed fixed and was able to clean the overspray off for me. Thank you for also cleaning the inside and outside of my vehicle. Yes, I am very satisfied with how beautiful my Explorer looks.
Good communication with updates and truck work looks great. Thank you
Great job everyone. Very satisfied with the whole experience.
Absolutely phenomenal job! Made my two week old vehicle look like it was still brand new!
Wonderful job detailed my car!
I my truck was done early than expected and looked great. The staffing was very nice and professional to me. I would return for work again if my truck needed it.
Every one was very nice, professional and the car was ready within the time they told us it would be done.
Appreciated the continuing updates on repairs and nice finished job. Also liked the way you worked with the insurance Co. From initial estimate to final repairs it was a positive experience working with your friendly and reassuring staff. Thank you all!
Loved everything about our experience...I think my son wants us to get in another wreck so he can go enjoy the kids play room!! Haha
Car looks great! Thank you.
I took my car to South Hill Collision when my friend told me they did great work. Some dingaling decided to rear end me in my brand new Subaru Forester when is was less than 5 months old. They hurt my brand new baby you guys!
Anyways... these guys and gals were prompt and did a phenomenal job at helping her look good as new again. The customer service provided by Debbie was top notch and she answered all of my questions. She helped me arrange a car rental and worked with my crazy schedule. Also... I live in downtown Tacoma and it was so worth the trip out to South Hill. I won't trust anyone with my car besides these guys.
THANK YOU SO MUCH!
A great repair experience. Everyone I talked with were friendly, very helpful, and efficient. Repair was finished much earlier than expected and looked great. Especially appreciated the interior cleaning along with the exterior wash. It needed it ????Also appreciated the spot painting lesson, Larry!
I was completely satisfied with everything.service was great.an got my truck back looking great.thanks again
Just waiting for the trim to be finished
Truck looks good
Everyone was really nice
And very informative
The only reason why I was not completely satisfied was the fact that my car was damaged while in the care of south hill collision. Other than that I would have been completely satisfied.
Really appreciated the text message updates. The rental car process was easy and convenient. Pleasant snd heelpful staff. My car looks great.
Truck looks great but it took longer than you said it would
We were very impressed with the service and the work that was done on our car. We would highly recommend you to everyone : )
Outstanding performance thank you for the hastness and professionalism
Nothing major, but when my wife arrived to pick up the vehicle it turns out it wasn't quite ready yet, resulting in a 45 minute wait. There was also a white seat pad in the back seat that how has some black finger prints on it.
Thank you for such a professional experience.
My car was finished early. It was great having my cleaned inside and out.
Can't complain about the quality of the repair, the only thing that was a bummer was how long it took to get my car back.
Car was repaired well and spotlessly clean inside and out. We do appreciate it.
HAPPY NEW YEAR!
JIM AND LU WOOD
All good on the repairs. Thank you
Once again, an outstanding job. I hope that I don't need you again soon, but I will definitely be coming back to see you.
The service was fast and the staff was amazingly nice. I just felt very taken care of. Job well done!!
A Great job by a Great Team!
Everyone and everything was great. John was extremely helpful. Our vehicle turned out beautifully.
They are professional and care about your needs with your vehicle. I will always use this shop for any and all my cars in the future. They're good.peoole.and are quick with their estimates and getting them to the insurance company. I am impressed and grateful! My car looked like nothing happened:) Thanks South Hill Collision!
D lighted with the detailing of the inside. We did not expect this
Vehicle Make : Volkswagen
I believe we worked with John... Our car looks great! Really happy with the front office staff. The two ladies are wonderful! And the service I received from South Hill Collision is top notch!
Great communication during the process! Ladies in front soooo nice!
You guys do an amazing job! Thank you so much!
You guys are absolutely amazing. This is the 2nd car I've had to get repaired at your shop, and you always return it in better shape than I left it in. Thank you!
This is my second car this year that I have had worked on by your shop. I have had great experiences with both vehicles. I have worked with Jason both times and he has been amazing to work with. He is very easy to work with and provided great customer service. Your shop does great work and every employee that I have encountered has been very nice. I have and will continue to bring my vehicles to your shop and I will continue to tell others about how great your shop is. Thank you!
You always provide very professional service! My car was completed earlier than promised, and it looks great! I really like the text updates. Thanks so much to all!
Great job. My car got a new rear end. Love it
Appreciated continuous updates on the status of fixing my car I would have appreciated knowing a little bit sooner that the car was finished so that I could accommodate picking it up in a timely manner other than that service was very good would recommend you to everyone also thank you for cleaning it when you were done look better than when I gave to you
The paint and body repair was super and brought the car back to new status.
Car was completely repaired and nothing seems wrong so far. Didnt take too long either. Great job.
Quick and easy experience. Thank you! Would highly recommend your services.
The freindliness and help from the ladies in the front was awesome. Turnover time was amazing. Overall, I would have no hesitation recommending you to anyone who asks
I WAS TOLD THAT THEY WOULD FIX A SCRATCH ON DRIVERS DOOR
It was very smooth situation and my car looks amazing! Thank you!
Friendly crew, got the job done quickly and keep me up to date on everything thanks
Wonderful repair job and auto body work- looks flawless! Thank You!!!
Thank you much for your great customer service and keeping me informed on the progress of my car and also having it done sooner then expected
Paint did not match. Left car with them to fix.
You guys are fantastic but I still don't want to have to come see you again. No more wrecks to ammend is my policy. Thank you for being so great.
Amazing experience, service, and updates. What a professional business. I felt like family. Thank you for caring. My SUV looks like new! Sue Gronhovd
Vehicle Make : Volkswagen
Everything went great, my car looks perfect....good job.
Did a very good job high-quality and very expedient
Really like the updates on the progress. Always very professional. We have used you several times always a great job thanks
Great customer service and overall job results.
Thank you all for the great job done on my Kia. It was wonderful to have it back good as new.
I had a very good experience from the time of drop off to pick up and appreciate the friendly service and the updates during the repair process.
The were very professional throughout the process. The updates were great. They made the whole process easy. Thanks.
Great job quick friendly thank you
As always happy with your staff and workmanship. Thank you
I was very pleased with the results of my car! But I so loved that you guys went above and beyond by saving my Seahawks Emblem and putting it on my new trunk lid!! It's the little things that make big waves in people's lives! Thank you so much for everything!! ????
South Hill Collision is a first rate operation. The repairs to my vehicle were done in a very timely and professional manner. The skill of the body shop is excellent. The repairs performed on my car were what I would classify as " Artistry "
John Jorgenson and all the staff were very professional, communicative and flexible.
Always great service and repairs!
They got my car ready in time for my family's visit.
Thank you for your communication, customer service, updates and excellent service. My car was so clean after.. Ill definitely use SH collision again and recommend you.
We have always been pleased with the servicexception and satisfied with the work that is performed on our vehicles. We will always continue to bring our vehicles to South Hill Collision. Thank you
The dent on my car door was fixed and looks great BUT all the buttons for the doors to lock and unlock don't work anymore. The car keys can lock and unlock the doors but not the buttons inside the car.
Great experience and very satisfied with the work! Thank you!
I was very happy,no complaints at all. It was very nice that even the inside was spotless and i certainly didn't drop it off that way
I loved the text alerts about where my car is at in the process. They were always friendly when ever I called and had questions.
Took a long time, but the work looks good. The office staff was friendly and helpful.
It's one thing to have very fast complete service. I do not know the name of the guy that delivered my vehicle back to me, but I showed him some minor scratches in my bed and he took it back to try see if he could buff it out. That is going to beyond the call of duty, and that makes complete customer satisfaction.
A positive experience from start (getting an estimate on the repair) to finish (picking up my truck when it was done) and absolutely everything in between. I would certainly use you again if I ever need body work done. Thanks!
I liked the constant updates on the progress.
Excellent work and a great staff!
Everyone was pleasant and professional and I liked get the text updates.
Thanks for the quick service and up to date texts on the status of repairs. Also thank you for shuttling us back and forth.
I had asked that the rear Chevy logo be replaced at my expense. I was told that it would cost 100.00 I agreed... it was not done. Upon picking up my vehicle the dash lights on left flickered on and off. Even with damaged pipes my vehicle ran smoothly until a certain speed...now it doesn't. The moment I parked my vehicle it smells like burning rubber... very disappointed!!!!
There is overspray on the frame and suspension conponents. Also, the wheel wobbles, which indicates that the hub wasn't thoroughly examined, and it needs to get fixed.
Thank you for the amazing customer service. I never had a question regarding the status of my vehicle during the repair process; I was always kept on the loop. Thanks.
very good experience and great job.
Appreciated the regular updates being text to me...made it easy for me to make plans regarding transportation! Entire staff did an amazing job!
Was very surprised and pleased that the total time for repairs was 2 ****/2 days. Was expecting it to take at least a week. Thank you.
Our only concern was the two weeks it took to determine
whether to total or repair the car which may have been the fault of the insurance company. The text updates were very helpful!
I am happy with the repair. I am only disappointed that multiple times I was told I would receive a call, or my car was completed and would receive a call to pick it up, but never did. It seems the car was in there for a really long time, and most times I received communication right before you closed so I wasn't even able to do anything about it. Keeping me more informed would have made me more happy.
Truck looks great. Thank you.
Excellent service and the interior detailing was unexpected but greatly appreciated. Thanks!
We are always treated with respect & concern for our repairs. It feels like you go above & beyond & we love that. Office staff are wonderful. With a direct connect to the local car rental companies to keep you moving forward is perfect as the relationship between South Hill collision & Enterprise Rent a Car is fantastic!
Thanks for another positive experience.
Truck looks great and I really appreciated the way I was treated
Loved how I got daily messages updating me on the progress of my vehicle.
The process of picking up was very simple and I'm beyond pleased with the work done to my car. We had a rotten experience with my husband's vehicle at another collision shop and can sat that South Hill Collision blew that shop out of the water with the work and Customer service they provided.
The staff was super friendly and I took the time to have a conversation with me about stuff other than my vehicle.
If we ever need work done again, South Hill Collision will be our go to place! I will be highly reccomending this shop to friends for all their body shop needs!
I am satisfied with the workmanship, but the time frame to get the repairs done was way to long.I brought my vehicle there on September 6th, 2016, and did not get my truck back until October 10th, 2016.
Vehicle Make : Mini Cooper
The communication was great, my car was completed earlier than expected and when I picked my car up it was washed, detailed and waxed, a very nice surprise
This is the second time I have used your services and I have been very happy with everything from estimate to the completed job. Thank you
My car door looks like new and the inside of my car was vacuumed which was a nice surprise! I am extremely satisfied with my repair!
You all are wonderful. I thank you for everything. Tell the young man that washed and waxed my Lincoln that he did a wonderful job.
Very nice and professional. Thank you.
Vehicle Make : Volkswagen
Repairs were speedy and well done.
Great job and customer care was awsome.
My car looks good, thank you!
excellent service and first class updates. thank you
Great job guys!! Excellent Service!
Friendly, fast and outstanding service
The lady at the front desk was rude. I don't think this is because that is her personality, I think it may be due to her being overwhelmed with customers while
she is the only person available. She answers the phone & instantaneously says "Can you please hold?" & without any confirmation from me she says "Ok, Thank You." I understand you may be busy, but don't be rude & just put me on hold anyway whether I say yes or no.
My second complaint is that when I went to pick my car up it was covered in some sort of filth. A layer of what looked to be shaved down plastic, or a byproduct of a shop repair. Plus my aftermarket subwoofer was flipped upside down & tangled laying in my trunk when I picked my vehicle up.
Getting updates from Kim every Tues/Thursday was the very best customer service! It eliminated any doubt that might have occurred about the progress being made.
Vehicle Make : Volkswagen
Everything was easy. I always had updates of my vehicle. Thank you.
Thank You again for everything. Great shop and people.
This is a great auto body shop. They take the sting out of a bad situation that might bring you into see them. Great customer service, quick appointment to get work started, and daily updates on the progress of your vehicle getting fixed.
The process was well executed and the work was excellent and quickly done. Your communication was accurate and complete and kept me well informed of the progress of the repair. Your rental car support is a great convenience. The courtesy and attitude of your staff was outstanding.
Everything from the estimate to the delivery of the car was simply great. Everyone we talked to and worked with were polite, friendly, and knowledgeable. The workmanship was great. Thank you.
They did a great job and got it done fast so I was not without my car long.
The body work was fine. My vehicle was clean when I received it on Friday, September 2nd. All of my contacts with company employees were very good.
My issue is with the gas gauge on my car. When I went to COSTCO today the needle on my gas gauge indicated the tank was 2/3s full. After filing up the tank with 9.2 gallons of gasoline, the gauge was stuck at 2/3s. What do you recommend? Thank you for your attention.
Great job done on vehicle. I like the way your company keeps in touch through the whole repair phase.
Thanks for making my car look as good as new. You did a terrific job!