Van J.
Vehicle Make : BMW
Repair took much longer than originally promised. Communication about the repair was spotty and not always accurate.
Eric Davis did a good job when he stepped in finally got the car finished and delivered.
Violet B.
Vehicle Make : Mercedes Benz
Having to be without our personal vehicle for weeks and drive a different make and model automobile was a challenge. Heather's ability to coordinate with our insurance company for needed approvals and authorized funds, in addition, to keeping us informed as to the anticipated arrival of needed parts from suppliers, Cooks repair team progress and coordinated third party vendor's work was absolutely phenomenal. Heather is an asset to your company, Cooks Collision, providing excellent customer service. She is a professional with a very pleasant manor of keeping us informed by phone and timely emails right up to the day our car was returned to us in renewed condition. Thank you! Vi Arriola
Lynn B.
Vehicle Make : Toyota
Wonderful work! Thank you,so much!
Sandra L.
Vehicle Make : Lexus
Heather White was out standing. Courteous, Kind, FANTASTIC customer service and follow up. She is definitely a valued employee, an asset to the company,and DESERVES a "JOB WELL DONE".
J.T.Lane
Erica J.
Vehicle Make : Nissan
We really appreciate your excellent service. Heather was a delight from start to finish. Never had to make one call to ask what was happening. She sent me emails as soon as the next step in the process was happening. She is definitely an asset to your team.
Melissa M.
Vehicle Make : Chevrolet
Sorry I thought there were more questions in the survey. I would like to add that you can tell that the employees care about their craftmanship. Everyone is super friendly and I couldn't be more satisfied. Heather did a great job. The young man that gave me the courtesy shuffle was very polite and my car looks like nothing ever happened to it. Thank you so much
Gary L.
Vehicle Make : Subaru
I am really impressed with your service. Dustin is excellent! He gave me updates on what was happening, i really appreciated the fast and wonderful job that you have done. Thank you so much!
Tessa T.
Vehicle Make : BMW
I just wanted to recognize ****for going above and beyond. I will recommend Cooks to everyone I know thanks to his superior service!
Todd M.
Vehicle Make : Mercedes
Very professional; good communication.
William H.
Vehicle Make : GMC
Thank you all again for great.service
John W.
Vehicle Make : BMW
You guys are the best!!!!!
Matthew C.
Vehicle Make : Toyota
Customer service was excellent. I dealt with ****who was extremely knowledgeable and very professional, kept me in the loop at all times. I will definitely recommend friends and family to Cooks.
Luke H.
Vehicle Make : BMW
Eric was great! Thanks!
Harold C.
Vehicle Make : BMW
Simply the best! Thanks so much!
Joseph G.
Vehicle Make : Dodge
Dustin made me feel welcomed and kept me informed
on every step being taken with my Dodge Durango. I would use your services again if needed.
thank you,
Wendy Labuda
Lynn B.
Vehicle Make : Toyota
From Heather,Receptionist,ExpediterCoordinator to Agent ****and to all the Specialists...body work,paint detailers,
No wonder Cook's is in demand. Superior personel,craftsmen,and the finished product unmatched in the neighborhood...far superior to your competitors. Thank you so much for the work you performed on my Prius. Thank you for your service!
Sincerely yours,
Lynn Elsie **** Noble
Dawn B.
Vehicle Make : Toyota
This was the simplest transaction that I have been involved with in years! Cook's was so helpful and I felt well taken care of by Tauras and the front desk. 5 stars to you all and THANK YOU!
Dawn B
Linda L.
Vehicle Make : Lexus
The service and staff were wonderful! I was always knowing about the process.
My car looks lovely!
Jerri J.
Vehicle Make : Toyota
very happy with customer service and work completed
Linda P.
Vehicle Make : Nissan
Smooth sailing from start to finish. A 10 experience
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