All the work done seems to be excellent. I went over things pretty well and was pleased with what I saw. Once work got started status communications were very good. I noticed that you even fixed a tiny dent that I had in the roof that was not really part of the job, thanks.
So far, the work looks excellent! My advisor was very friendly and professional too.
Excellent work, continuous status feedback and completed well before promised date. Coordinated all approvals with my insurance company in a very timely manner. Very knowledgeable, efficient and friendly staff.
I appreciated being kept up to date as my car went through the repair process. Everyone at Cooks was very friendly and helpful.
Thx be to Gaby for good reception and to Sophie and her team for daily updates and a job well done. Thank you.
Thankyou to Sophie Duong and team for making it a great and seamless experience to repair my car, right from the first day i came by to get estimates all the way to repair completion. Appreciate your professionalism and excellent work! Keep it up.
Excellent customer service! Sophie was amazing. I loved gettin text updates about my car.
To me, the staffs are knowledgeable of the repair to be done; and, it is validated by my feeling of satisfaction of the repair that was done to my car. In addition, because of the friendliness shown by the staffs, we felt comfortable in dealing with them.
This is the second time I have an accident and you guys work on my vehicle. Both times the experience has been great. The staff is wonderful, very nice, very helpful. Front desk is so nice and friendly. Joseph was great during the repair process. You guys are the best :)
Work was well and quickly done. Sophie and Debbi did an exceptional job of handling the paperwork and keeping me informed
Friendly people, very prompt. As soon as I got off the phone with my insurance company, Cooks called me to set up appointment and I dropped off my car the following day. They updated me daily and a week later, I have my car back looking new and they even cleaned the inside too.
Every staff member of Cook's is personable, professional, and a pleasure to deal with. I am very happy with the quality of work and level of communication. thank you!
Great professional staff. Have recommended you - my brother in law is there today. Really happy with your shop.
Everything went well had a couple of email glitches but that was nothing thank you so much for doing such a wonderful job on my car and getting it back to me quickly
I appreciated the efforts to address the hidden but key elements that were damaged. It was also important that they took the car to the Audi dealer to ensure the repairs returned the car to its original state.
Excellent customer service from Sophie and everyone involved.
Sophie Duong is excellent - great communication, service. I would recommend Cooks to anyone
Solid workmanship and staff
The team at Cooks we’re very accommodating and helped me with everyone of my requests! They worked diligently for the repair to be completed early as well. Very satisfied!
Excellent customer service and repairs. Everyone was a pleasure to work with. Thanks