Excellent repair and service by the technicians. Always pleased with the service. It’s the reason we have bought 5 Kias from you. Service sells cars!
Two areas for improvement.
****. I received an email saying the vehicle was ready for pickup a week before it was ready. Possible computer generated? Fortunately I called rather than taking off work and Adam was very apologetic. No harm. Just something to address.
2. When picked up, the car exterior was dirty. It is pollen season, but a quick rinse would have made a better first impression.
No big deal on either item, just areas to polish off your excellent work.
Jet Jernigan (****-****-xxxx)
Mike was so very professional and made me feel at ease. Team great group of professional. Thanks for the great service,
Service was good ,also had e-mails to inform me where we are progressing
The outside looked great, but when I turn onThey air conditioner it smells like something is burning. Plus I'm not sure where they stored my car but now I can't even see out my back windshield and that had nothing to do with while my car was there but for some reason now my tent is ruin am I back windshield I don't know if someone tried to cleaner are sprayed chemicals on at when plane in my car and left it in a very very hot area.
Alan **** was awesome at handling my repairs, staying in touch and explaing everything. It was an awesome experience with your service department and bodyshop. I was able to get an oil change and the recall taken care of. I thoroughly loved the email and text updating. Super job Akan and team. Just for the record i have had body work done on a previous Jeep i was satisfied before but this time i felt they was over the top with customer service.
Thank you my car looks great. I am very satisfied.
Adam was great--Tabitha, too. Before I have anything done to my Jeep, I always consult with Mike Turner in Parts and David Coates in Service. They all are wonderful.
The Forte looks good, and drove well on the way home.
I appreciated the way that I was informed of repair progress.
Enjoyable experience, professional staff, smile & communicate. Made me feel confident all would be taken care of. Did a super job of repair. Many thanks!
My vehicle was returned to me in perfect condition and the repairs were made in a timely and efficient manner. The team was extremely helpful whenever I had questions, and I really appreciated the weekly updates. Fantastic work all around. Thanks Galeana!
I don't think your work was done correctly and it shows. The front left fender is not correctly installed nor the left front headlight. Gaps between good and fender. I was also told the car was going to be cleaned and it wasn't washed very well. Over spray I am very unhappy with the work and vey unsatisfied. I have had a lot of bodywork done over the years but this has to be the worst
Very professional operation. Would use them again, if needed.
Job well done :-) my Jeep looks so good and it even runs better. Thank you guys so much for caring for my Jeep. I couldn't have picked a better place to get my truck fixed. you guys are awesome, thanks again and God Bless.
The body shop team kept me updated with the progress of the repair.
At pick up, I found my vehicle repaired and clean inside and out.
Thanks for a job well done !
The hold office team is outstanding. They made everyone feel important and more .Thanks
Courtesy calls need to be made more often