Body Shop

Real Reviews From Verified Customers

Patrick C.
Vehicle Make : Lexus
4 out of 5
3/3/2024
I'll be honest, you were not my first choice. That being said you got the job because you were recommended by my insurance and you could do it in less than 3 months. All in all it looks like you did a fine job.
Andrew L.
Vehicle Make : Hyundai
1 out of 5
2/21/2024
My experience was unsatisfying. There was no follow-through by management on the completion of the tailgate not once but three times before the task was completed. The first the removal of crushed glass from the interior and missing a rear wiper blade cover. Second,after being called again the task was completed, I found a scratch an 6 paint chips on the exterior as a result of the glass being installed. Required a third fix to address the paint chips and scratch. I intend to contact Mark Camp for a sit down meeting next week at his convenience to discuss several Rowe issues and over the 6 weeks and a warrantee on my tailgate to fix any issues as a result of the initial crash in their Quick Care Center on ****/11/24.
David B.
Vehicle Make : Hyundai
4 out of 5
1/20/2024
The car was delivered on time; however, the service at delivery could have been better. The customer service rep called and said pick up the car today or we will charge you for storage and will terminate your rental car. More than 2 hours notice would have been appreciated
Brenda M.
Vehicle Make : Hyundai
4 out of 5
10/26/2023
It was a small repair, and they were quick to perfectly fix it, In record time!
Coco K.
Vehicle Make : Hyundai
2 out of 5
10/8/2023
I am looking forward to talking to your representative.
Carole C.
Vehicle Make : Hyundai
5 out of 5
8/28/2023
Many thanks to all that did a tremendous job on my car.
Ellen T.
Vehicle Make : Hyundai
3 out of 5
7/15/2023
My husband says he can't even tell where the old dent and paint scratches were. And with my husband that is a compliment.
Ralph M.
Vehicle Make : Hyundai
2 out of 5
6/22/2023
The service coordinator was a very poor communicator. It was 2 and a half months from estimate to taking the vehicle in. I was quoted one week and it was kept two with no update until I reached out. My intake date was pushed back 3 times and no loaner vehicle was provided
Bob W.
Vehicle Make : Ford
5 out of 5
1/27/2023
Excellent repair and very personalized service. Thank you Rowe body shop!
Darren C.
Vehicle Make : Hyundai
1 out of 5
1/27/2023
They fixed the major damage but there was also a small scratch on a different panel that was not fixed. I brought this to attention multiple times in the insurance documentation, on the phone making the appointment, and when I dropped it off. When they finished the work and I asked about it, I was told to by a marker pen and fix it myself.
Carol B.
Vehicle Make : Lincoln
5 out of 5
8/14/2022
Constance , the manager is an excellent asset for your team . She went about and beyond to help me out . Very kind and thoughtful. She came in early on her day off so I could pick my car up . Thanks Carol B
Kristin G.
Vehicle Make : Ford
2 out of 5
8/12/2022
Please don’t call me. It’s over and I need to put it behind me. There is nothing that can be done at this point and I’m just happy to have my car back. You took 31 days to do a 4 day repair and even then it wasn’t done properly or completely and I’m upset with myself that I let what was obviously a rush job done on day 31 get pawned off on me as a job well done. So I brought it back. I live almost an hour away and this process was such a waste of time and money. I understand it’s due to staffing issues and massive turnover this summer which I get, but you should not be taking in more jobs than you can actually get done and get done timely and well. The job didn’t require backordered parts and was not labor intensive so there’s no legitimate excuse. I manage a law office and sometimes I turn away a case if we don’t have the time or ability to get the job done correctly. You need to do the same until you get your act together and resolve whatever internal issues you have going on there before the internet is littered with bad reviews which you won’t easily recover from. I also know I’m not the only person in this situation. You have other cars just sitting there in various states of disrepair with upset customers.
John O.
Vehicle Make : Ford
1 out of 5
7/2/2022
It’s going back on the 17th because the paint color doesn’t match.
Ann P.
Vehicle Make : Ford
1 out of 5
6/11/2022
Was supposed to be 4-5 days to fix . Took3-4 weeks. I would actively call to check on my own car , and they would say they would call me back, and never returned **** call. The only time they did call me , was when it was done almost a month later.
Scott H.
Vehicle Make : Toyota
5 out of 5
2/18/2022
Thanks for all your hard work! The guys went above and beyond getting the work done on time into my satisfaction. Great job!
Leah Z.
Vehicle Make : Hyundai
5 out of 5
1/3/2022
Very helpful body shop manager, Kyle Raine at Westbrook, who always kept me informed and helped me to navigate dealing with the insurance company of the person who hit my car. The quality of the work is great and my car looks fabulous! Thanks so much, Leah Z
Charlotte N.
Vehicle Make : Hyundai
5 out of 5
11/6/2021
I have come to expect nothing less than excellence from Rowe Collision Center and, once again, it was delivered. I have dealt primarily with Kyle and his professional yet friendly, knowledgeable approach encourages the respect that he deserves and the confidence in the service that I feel. Thank you!!
Kimberley L.
Vehicle Make : Hyundai
5 out of 5
10/30/2021
Great customer service
Sharon C.
Vehicle Make : Lincoln
5 out of 5
10/15/2021
Kyle was my contact and give him very high marks for customer service. The work the repair folks did makes my car look just like new. Thank you!
Peter L.
Vehicle Make : Ford
5 out of 5
10/2/2021
Raleigh and Kyle both were very helpful. Raleigh made it a point to make sure everything they were doing was approved by me. Everyone says that it looks like a new truck! Thank you all

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