Super happy with the service at Caliber with my 370z .
I had an excellent experience with Caliber. The work was done very well and it was completely much more quickly than I anticipated. I was given regular updates about the progress of the work and the staff was very professional and pleasant. I will continue to bring my vehicle to this shop for any future body work.
I appreciated the communication (phone & email) from the Edgewater location, however I can not say the same about the Clinton location. There seemed to be a lot of confusion regarding who should have contacted me. I never received a call letting me know that my vehicle was ready to be picked up.
I am pleased with the repairs that were done to my vehicle.
Very professional experience by all parties that I interacted with at Caliber Collison. I will be passing along my experience to my friends and family.
I appreciate being informed along the way. All in all - the best experience I have ever had with a car repair. Thanks you!
Everyone did well and everything done well !!
have some drive train issues that need to be resolved.
I wouldn't go any else it was done very quickly thank you!
Very friendly, fast, informative
I'm in the process of submitting these comments on the latest request from you!
Kasey Myers was the contact person on my repair at the Edgewater, MD location. She was capable and super friendly. My repairs were delayed due to a parts problem which was not apparent until the promised completion date. I was thankful for how quickly they solved the problem.
The entire process from drop off, from staying updated while vehicle was in for service, and finally to picking up my car once repairs were complete, I left and remain a very satisfied customer who will return when needed, as well as recommend to all friends, family, and co-workers.
You guys were absolutely amazing! Nice, professional, timely! It was excellent services!
I was most impressed with the emphasis on communication and keeping the customer informed.
I can't say enough wonderful things about my experience! From the moment I walked in the door, my customer service was excellent! Every employee that I encountered, Kacey, Ken, Elizabeth and the gentleman that worked on my car (I'm sorry I,didn't get his name) were helpful and friendly and kept me informed every step of the way! The customer service with everyone I encountered there was amazing!
You guys did an excellent job, a head of schedule. Couldn't be more pleased!
Roy was super and I was surprised that the car was washed and cleaned . The manager was even cleaning my rims as I was finishing up with Roy. Very much impressed!
We had such a pleasant experience with Caliber Collision. The friendly and informative customer service, daily updates, and repairs exceeded our expectations.
I was thoroughly pleased with the service and such a wonderful completion of the work that was done. Would definitely use them again and recommend them to my family and friends. Great job!!
I've been to Caliber several times and always have
had a good experience. Kasey Myers has been wonderful and professional.
I liked that I got daily up dates via text notification as to how the process was going and estimated time the repair would be completed
The entire experience was awesome from
Everyone I spoke with , working very hard to
Acomodate a time frame at my request in
Which I'm very happy to tell it was met
With no issues . I must mention how
Beautiful my car looks & it was fully clean
Inside and outside . Thank you all so much
Caliber collision job with a very satisfied customer
The Edgewater caliber is the best place I have ever had any work done to my car I will most definitely refer it to all my friends and co workers they are the best repair shop I've ever worked with. The staff is nice and super respectful always available to answer questions if you have them and very good at keeping you in the loop on what is going on with your car. 12/10 stars
repairs were professionally done, not a sign of damage from accident. car delivered sooner than expected
Everybody was very pleasant and efficient, and my car was done exactly when promised. I also liked the progress reports I received. Oh, I LOVE getting my car back cleaned inside and out! Thank you!
Great job and excellent customer service. Thanks for getting me back on the road. Safely.
Perfect fix and no stress!
The staff was great, the ladies that answer the phones were always firndly and helpful!
Very professional; good communication; delivered on time as promised. Will use them again.
Vehicle Make : Volkswagen
Awesome experience. I know why USAA sends people to you
Caliber did a great job, per the usual. Thank you for all your assistance!
Great team at caliber in edgewater Maryland!
Very courteous and kept me informed as to the progress. Job was finished right on time.
Thank you for finishing before the original scheduled time. It's so good to have it back. It looks great!!
Everyone was fantastic- so helpful and nice. And the work looks great. Thanks!
Very impressed with every aspect of the service!
Everyone i dealed with was ver professional. I aporeciated the emails i received reference to the repair of my Toyota. I especially lived the first email. All i can say is keep up the good work.
The staff was wonderful and very responsive. Kasey was professional and pleasant to work with. I liked receiving text alert updates. I was also pleasantly surprised at how easy it was to set up and drop off the rental car. The total experience was very positive. Thanks!
I appreciate that Caliber noted a couple of trim pieces were scratched up and made the call to replace them when they could have taken the easy route and just adhered to what the insurance company had initially approved.
The staff is very friendly and always kept me updated on the repair.
They stuck to the estimated timeline.
They kept me totally informed!
The notification on repair status was excellent. The staff was very courteous and supportive. I have a brand new car again.
Thank you so much
I am very pleased with the customer service and the quality of the repairs to my car. It was great that my car repairs were completed ahead of schedule as well. It has made my holiday plans go more smoothly.
Easy process and excellent repair. Thanks!
I LOVE THIS PLACE! LOVE CASEY HOPEFULLY I DONT HAVE TO GO BACK.BUT IF SO THIS PLACE WILL ALWAYS HAVE MY BUSINESS! GO CALIBER CO. IN EDGEWATER, MD!
It was an easy process with everything I needed at one stop.
Outstanding service as usual. Great job.
Service was great! The staff was professional and customer oriented. Very clean facility. I was kept well informed of the status of my vehicle. Flawless work done and I will definitely recommend Caliber Collision!????????
Work done as promised and completed ahead of schedule
Great quality & service! Paul
Kasey was great; she always took the time to keep me updated. Thank you!
Car looks great! Fast service and quality. I see why USAA uses your service.
My neighbors wanted to know if I had a new car. I told them that I had had my old car fixed. They thought you did an excellent job and I thought so too. Thanks!
The communication along the way about the repairs on my vehicle was very nice. I never had to call and ask questions. Staff is very pleasant to work with.
Wonderful job with wonderful communication along the way.
It looks like a new car job well done
I was extremely satisfied with the service provided by Caliber Collision in Edgewater. They were very courteous, and kept me up to date about the progress of my vehicle. My favorite update was the message that stated your Nissan is Happy here. Loved It! They completed my repairs 2 days before the expected completion which was great. The inside of the business was very clean and welcoming, and pulling up to see my car all washed up and brand new looking was a great feeling. I will definitely recommend Caliber Collision to others.
The customer service was fabulous. I appreciate the shop being able to accommodate my busy schedule, and all the updates on the repairs.
Everyone was extremely responsive and helpful throughout the process. A painless experience.
The one confusing portion was the automated emails that told me about the progress of the repair and estimated completion date. As I understand that system doesn't have much tied to reality - I got the car back 10 days ahead of plan (which was great) but required me to make last minute changes to pick up the car the day it was ready.
Professional job done when promise. Best body shop in the area!
Appreciate the cleaning of the interior!
The repaired vehicle looks good.
Car looks great. Kasey was fantastic to work with. Highly recommend.
Did a great job keeping me informed of progress.
Nice people to deal with.
Everyone I dealt with was personable and professional. I would recommend your company to anyone in need of auto repairs.
Several dollars worth of quarters were removed from the change receptacle in my front console. I know that I was advised to remove valuables and probably signed a waiver absolving Caliber Collision from responsibility for any such loss. However, I am disappointed that this level of customer trust was breached and, personally, has gotten my relationship with this new ownership group off to a bad start; I never experienced anything like this under the previous ownership.
they are a great team of workers. I would get more body work done with this business!
Excellent service overall!!
NO COMPLAINTS YOU GUYS ARE AWESOME
Staff very friendly, courteous and responsive. Truck looks great!
I am so happy to have my truck back. The whole crew did a wonderful job from the time I walk through the door and the ladies all said hello. They make you feel special. My truck looks great like when I brought it 2 years ago. I will let everyone about your great service.you all rate 10 in my book thanks for all of the updates that was great
Very fast, efficient and kept in touch with me while my vehicle was there. Very satisfied!
The truck really looks great thanks everyone
I really appreciate the professionalism. I felt completely involved in every step of the repair with the daily updates.. My car looks great. Thank You.
You all did a wonderful job. I couldn't be happier. my car looks like it is brand-new! Thank you!
Vehicle Make : Volkswagen
Team members were genuine, patient and kind. Thanks ladies and gents!
Vehicle Make : Volkswagen
The repairs appear flawless, and on top of that on time as predicted. The proactive interaction on status was remarkable. Job well done! Thank you.