You can't even tell my car was in an accident! Everyone was very helpful and friendly. Bobby at the front desk answered all of my questions and made me feel welcome. Jeremy helped me understand what was being fixed and kept me posted on the progress of the repairs. Mike helped get my car fix faster than expected. Thank you everyone!
Thank you so much for your continual communication throughout the entire process of my car's repairs. I was constantly kept informed about each stage in the process with both text messages and phone calls from Nick. All staff encountered were friendly and professional. Many thanks!!
I need to bring the car back. Tge car is not aligned, and my air bag light is on.
Very quick on the repair, I would definitely go to them again.
Shawn did an amazing job, kept me informed throughout the whole process. My only concern was an originally quoted 7 day repair ended up taking a full month.
Great Service, car looks great, and thank you for cleaning the inside and out ????
The way they was able to move my vehicle to a different location and get the job completed faster I think you
Shawn was awesome to deal with.
Vehicle Make : Volkswagen
Shawn was amazing! Very kind, informative and understanding. I received constant updates which was very comforting. The Caliber collision team finished my car ahead of schedule! It looks wonder and drives wonderful! A big thank you to the Caliber Collision team for making a nightmare less scary and complicated! A bigger thank you to Shawn for being there for me every step! I will be highly recommending Caliber Collision to my friends and family!
Job well done...I was very pleased
I'm happy to have my car in timely manner. Shawn Mike and Bobby you guys are the best.
Very very pleased! The workmanship is amazing! Our car is back to its new state. Shawn is knowledgeable, professional, and friendly. He kept us informed throughout the repair process. I will be recommending caliber collision to anyone who asks! So thank you, Shawn and everyone who did such a fine job on our car.
Shawn was fantastic! My car was finished early which I am grateful for. Also I was pleasantly surprised that my car had been washed. I would recommend Caliber to everyone! Job well done!
You Guys are the best! Customer service, quality, and a general attitude by everyone, that your customers are special, makes what normally is a royal pain an enjoyable experience. Not looking forward to another accident, but if I have one, your my Go To auto repair company. Thanks!
Looks great and feel good. Thanks
Vehicle Make : Volkswagen
Everyone from Tara (in Clermont) to Shaun (in Ocala) have made this "lovely mess" disappear w/no worries!!! I appreciate all the easy, hassle free repair job. I've never had such an awesome experience w/car repairs ever!!! Everyone was quick, friendly & went above & beyond!!! Highly recommend to all my family & friends!!!
Nick was very helpful and work was completed on time, Thanks again!
Kept me informed every step of the way. Clean car was a nice touch.
The staff was completely professional and courteous, and made a sincere effort to reassure us that we were in good hands. Shawn kept us abreast of the status of the repairs and a m the end, my car was restored to a better condition. That's all thanks to Caliber Collision. I can't wait to show off my new car!!!
Thank you for keeping me updated.
Nick kept me informed while the repair was made. The repair was finished two days early. Nice job.
Wonderful job on my Honda Fit. Looks like new. Nick kept me informed as to progress. He is a great guy. All in all, I would recommend Caliber Collision to family and friends. Great job, pleasant experience.
The repairs didn't match the estimate nor the walk thru when I originally dropped off my truck.
When I got my car back my power steering pump was out costing me out of pocket expenses. My air conditioning system was Out and break lite. I don't know why but I had to pay out almost 300 for repairs. The people there working the front are polite and professional but I have no idea how actually worked on the car. ????
I think they do a great job at City Collision.
Ongoing updates were great. I am completely satisfied with the outcome and I would recommend to anyone. Thank you
Awesome job looks like to never happened
Never have I dealt with a more professional busines. They
Kept us informed every step of the repair, and were a pleasure
To work with.
Would definitely recommend them to others.
Shawn kept me informed every step along the way. Special attention to details were very much appreciated.
Great place. Great people. Excellent service
Very satisfied with the job they did on my dodge truck .
Done a good job Happy with the work
Very accommodating . Car ready when I was told it would be. Very satisfied.
Shawn was the best rep I have ever worked with. Kept in communication and took the time to make my car perfect
Thank you for your support! Great service- Colonel Lugo USAA member 30 years!
Great environment, great people, great service!!!
The Presswood Family
Shawn and Bobby were great. And as usual Shawn did a fantastic job. RGK
From start to finish the repair job on my Chyrsler 200 limited Convertible has been handlled professionally. Contuinual updates made the process easy. Very thorough inspection done at all points.
Great work and taking proud in what they do. Thanks for all the hard work.
Shawn was great! And the work was very good...????
You guys rock, friendly staff and easy to work with. Thanks so much
The staff at City Collision are very friendly, professional, and knowledgeable. Their coffee is great too!
Your operation is impressive. The "front" office was courteous and efficient, the appraisser was highly knowlegeable and helpful. The repair job is excellent.
The communication texts were very informative. A job extreamly well done.
Great service. Friendly people. The job was completed ahead of schedule and very satisfactorily.
Everyone was great. Thanks for get it done quickly
Shawn and his crew was the best..real southern hospitality..
Shawn was incredibly helpful, and genuinely cared that my experience was excellent. Will recommend them to anyone!
very professional and great repair work. I found the texts helpful in knowing in how the repair work was progressing. thank you to Shawn & Bobbie & to the rest of the staff. I am glad my insurance company recommended your company.
Everything about our experience was perfect. However, I would definitely change the follow-up text that we received at 6am that weekend!
IT WAS A JOB WELL DONE. THANKS TO ALL CONCERNED
Very efficient and great looking results. Worked well with insurance company. Replaced front 'bumper' on my Prius in one day! Used them once before with same success.
Thanks for keeping me updated, and being so prompt.
Our car looks brand new again! Not a trace of the impact left on the car. City collision even hand washed and vacuumed out the entire vehicle! I was more than extremely impressed with the great work they did on the car. It is rare to find such a caring company these days. They all deserve a raise!
Great service and great customer service.
Excellent service and great work. It looks brand new. I highly recommend City Collison for any repair work.
Everyone was professional from start to finish. A great job by all. The car looks fantastic.
Finished it earlier then originally promised.
Definitely would return, but hop we never have to.
Will refer this company to anyone in need
Thanks City Collision
Vehicle Make : Mitsubishi
All aspects of operation excellent from initial contact to completion. From Bobbie and Shawn and including all the unseen staff who worked on my Mitsubishi; all very professional and customer oriented. A rare honesty and "work ethic" find in today's world. I would highly recommend City Collision.
Maurice J. Reid
Vehicle Make : Mitsubishi
I know I am late in responding to your survey. I want you to know that if I ever needed repairs to my vehicle which I hope I do not I would definitely come back to city collision. I would highly recommend you to my friends and relatives. You did a great job and did more than what was needed. I like hearing from you about the progress each day that was done on my car and how prompt you were to fix the damages. Shawn was very helpful and kind. Thank you all again.
From start to finish your team gets high marks. Their work was excellent. I was very pleased with the results. Everyone was friendly and professional. Thanks! Jack - a pleased customer - ????
Great job....my car looks like new and your friendly atmosphere and speedy service is appreciated too...Will recommend you to others who need collision repair....thank you
Shaun was very professional and helpful as was the staff
The service,quality,communication,& integrity make the need for any other shop obsolete.
Th estimate was discused in ditail, acurately and without pressure. The work was done timely. The overall job looks as done from the factory. Friendly attention. Neat office. Thank you.
I wish to thank you for the quality of the repairs. Moreover, I think that the manner in which you provided regular updates on progress, made the whole experience a pleasure. If I have need of auto body repairs in the future, I will head directly to City Collision. Thanks to all. Great people working there.
Lt Col H J Huddleston
Thanks for keeping me updated on the status of the car repair. The work done looks good.
Although the collapsed steering column was a surprise which delayed the delivery, the delivery was still 2 days earlier than anticipated early on. The vehicle came back looking brand new and super clean (no shop dust all over it) including the tires. Nice job and only positive comments.
Professional, honest. Job well done. Facility was clean and orderly.
Well run business!
I must say for it being my first time ever in my life having to take my vehicle to a repair shop that I am completely impressed,happy and satisfied. Everyone there was professional, kind,and greeted me with a smile both in person and on the phone. I would recommend City Collision to anyone that should happen to need any repair work done. Thank you so much for making me such a truly a HAPPY CUSTOMER. They really know what its all about.
I really appreciate letting me know through text messaging the progress of the repair. Nice system for keeping the customer posted on the repair work. Thank you
Excellent service & customer care
Thank you for doing an excellent job repairing my car. I will definitely recommend your services to friends who need auto body work.