The email communication needs to include status updates as it states and not just thank you for dropping off/picking up your car.
I always get the best level of service and attention from Bob Hartmann.
Bob Hartmann rocks!!!. He is very knowledgeable and helpful and always in a very pleasant, happy mood. You are blessed to have him on your staff.
Workmanship is perfect as far as I can tell. Having Enterprise pick up the returned rental car for me was great.
Car was spotlessly clean inside and out.
Jennifer made things easy for me and was gem.
I will post something (positive) on Yelp next week.
Need to drop by and show the trim piece. It's too short on at both ends of the bumper. The silver stick on trim.
My concern was that you could match the paint in color & texture. You did both flawlessly. James was also very helpful when I picked up my car. Thank you
Bob Hartman's customer service is outstanding. He represents the company very well. The experience was upfront, honest, timely and professional.
Excellent work, looks like new, done quickly - and I got my car washed! Thank You! Regards, Michael
My car looks awesome. Thank you Bob Hoffman for all your help. I appreciate you.
The overall length of time to complete the work, based on total hours of labor and even adding in extra days for supplementals was inappropriately extensive. I also am distressed at the mileage that was racked up on my vehicle.
Excellent customer service and workmanship. Ed's Customer service went above and beyond than othe shops would do. I would be happy to recommend this shop. Thank you very much!
If all your people do as good a job as Bob did you will have a very happy custyb base.
Bob was get to work with,very promp service,and great work thank you Kathy. we will always recomend your facility
Fast friendly service! Got the job done for a very reasonable price.
Thanks to Tony for the terrific job he did with his arms above his head for extended periods of time. I hope his time in the hospital to recover gave him a chance to relax. Ed it was great working with you. I wouldn't hesitate to recommend your business. Thanks,
* Convenient location
* Excellent email communication (Bills and repair status)
* My rep (Jennifer) was a pleasure to talk to and deal with
* The trunk door door lining got messed up looks funny ( I got pics)
* Repair time estimate was 2-3 weeks delivery almost double that
* Color match is a shoddy (The color of the car on the side that was repaired is a lot different than the rest of the car
* Disrespectful of your customers property. The car smelled awful had to go through expensive detailing just to remove the bad odor
I would never bring any personal business nor recommend your company to anyone.
Excellent service. Was great to drive up and see my car all sparkly clean and looking brand new again. Thank you again!
Vehicle Make : Volkswagen
Very friendly and great service!!
Job well done. Jennifer was very good keeping us updated on the status of the repairs.
You guys were awesome. EXCELLENT customer service, timely fashion and my truck looks amazing. Thanks!
The passenger side door is now worse than it was before. I am very surprised to see this since you were recommended by BMW. I'm sorry to say this, but this is not what I expected to get back.
Just like to know ahead of time for any additional charges instead of finding out on the day when I picked up the car. Overall, you guys did an excellent job.
Very pleased with the quality of work and interaction with all staff.
Outstanding customer service the job was completed as promised they took so much pride I would recommend them over and over again thank you so much for the excellent work that you did.
B&S did a quality job repairing my prius. They also provided excellent customer service.
My rear bumper looks amazing. Like BRAND NEW.
I want to commend James and the team for taking excellent care of my car. I noticed that the team kindly filled up my tank with gas, as I brought it in very close to E (sad to say, but true). This was such an unexpected and KIND gesture, I will never forget it!
I was also pleased to hear that thanks to the team's thorough approach, a discovery was made about mountings that had become dislodged during the accident. Nice super-sleuthing!
The under promise and over deliver on the timeline getting my car back early was great!
Ed was awesome. I needed scratches removed from my car asap and he somehow fit me in the very next day. Workmanship is top notch. Literally my car looks brand new! I plan on taking in my other cars for detailing from now on.
Keep up the Great work to everyoneinvolved.
Special Thanks to Ed.
Outstanding customer service!
OK, so I just have to say that this is my second time using your shop in San Ramon and once again you provided great customer service, fantastic turnaround times, great communications at all points of the process and a repair that is top notch. Thanks again!
Excellent service,staff, and amazing work!
Thank you, my new car looks new again!!
The rear license plate frame is not there, but this is not a big deal.
Great group to work with. Thanks for all of your help.
Bob and Jennifer were simply excellent. Working with them through the entire time was a pleasure. Right from bringing in my car to picking it up, they were prompt in updating me, responding to questions and friendly. It was a pleasant experience overall! Five stars B&S Hacienda team!
Very nice. Easy to get a hold of. Email updates are great.
Car looks fantastic - like new! I intend to keep it for a very long time!
My thanks to the whole team for their professionalism and thorough work overall. Also Jennifer worked to have the timing work with my vacation so that the timing of the personal rental I needed was minimized.
So yes, I am completely satisfied!
Thank you all!
Very professional and friendly, work finished ahead of schedule.
Thank you Jennifer and all the staff for taking care of our repair with efficiency,professionalism, and outstanding work. I am thoroughly impressed and very appreciative to have such great support in a situation that could otherwise be very stressful. Thank you!
Awesome job! Great service! 100% satisfied... Thank you team!!
Great job for the entire team of B&S Hacienda San Ramon Location!
I picked up the vehicle today and it looks good. The issue I have is the length of time it took for the repair. 13-14 work days for a job estimated to be 7 days. I wish I was informed of the duration at the outset, would have made the wait more understandable.
looks like nothing happens...
Great, looking forward to it.
Wish it could have been a bit faster, but it is what it is. Thanks to the crew for very nice work.
The work done was excellent.WOULD RECOMMEND YOU.
James provided excellent service and would return.
I appreciate James diligence in reviewing the work and previous work completed that will require a return visit to make it right.
I was pleased with the quality of work & my bumper looks like new. Thanks!
Excellent customers services
You completed my car in a timely matter and it looks beautiful. Thanks so very much!
My car looks great. Would have liked to have received updates on the progress. I work full time and wanted to be able to plan my day to be able to pick up my car just as soon as it was ready.
Excellent service and communication throughout the process!
great service. excellent communication throughout the process. Much apprec.
As usual. B&S is the best. Quality workmanship and very courteous staff. My car is like it came off the showroom floor. Thank you one and all at B&S.
On time as promised.
Customer service at best.
We appreciate the professional approach and excellent body work at B&S Hacienda in San Ramon - thanks!
Great customer service! Received prompt replies to questions and emails, and the quality of the work was excellent! Ed was very helpful through this stressful process.
Great Great Great customer service. Very helpful and fantastic workmanship!
I'm so happy Bob was able to help me get my truck fixed the way I wanted. I really appreciate all the time he spent dealing with insurance supplements so I didn't have to, and while I hope nothing brings me back, I will choose B&S if it does. Everyone is so nice and accommodating, and Bob was always very honest. I think my bumper paint looks nicer than the rest of the panels now too! Thanks!
James was very helpful & our car looks beautiful once again after being loved by B & S Hacienda. Thank you!
Great service and the car looks like new!
Always professional and courteous, delivering first class service and workmanship!
Bob was very professional and prompt in keeping me updated. Laura,the office manager was very helpful answering my questions about my insurance deductible and scheduling my repairs. Francisco was very polite and professional answering the phones. Ed the manager and James made certain that when I picked up my car it was spotless and that I was back on the road and that my rental car was returned to enterprise for me.
Overall a wonderful experience from start to finish
Job well done by the staff at B&S in San Ramon
Staff was competent and kind -- great combination for referrals and future needs.
The repair body work looks like new again!!!
Bob kept me well informed on repair status I appreciated that.
I would highly recommend the shop to others!
Friendly staff! Great atmosphere!
Very clean and welcoming reception
Area. Quite satisfied! Thank you so much!!
Thank you for being so professional and clean
No need to follow up.
I already spoke with Bob and let him know I thought it took too long for my repair.
But I'm very happy with the actual work.
The repair was flawless! I was a bit insulted when I was talking to the gentleman during check, regarding the CC payment of my rental car, when another employee interrupted rudely telling me that no car leaves here without payment. Other then that everyone was great!
My car looked great! The People Were Very friendly.
You guys were awesome!! Thank you so much!
Bob was very courteous and professional. My repair was done expeditiously at a reasonable cost. I would definitely use this shop again.
I had some front end damage on my Chevy Malibu. I took my vehicle over to B&S based on a personal referral. I was pleased to meet Bob and James, both who provided outstanding customer service. James had checked me in, also reassured my car would be taking care of, cleaned and detailed and returned within a few days. Bob took care of updating me, contacting my insurance carrier and also with my Rental car! I was blown away by the professionalism and outstanding customer service provided by B&S. When I did pick up my car, Bob also finalized the payment and handed me my keys, he thanked ME! My car looks better then when I bought it! 20 out of 10 service provided, I sell insurance for AAA, this is an approved carrier and now I know why! Thank you for a job well done
Awesome service, workmanship and customer service. Highly recommended.
You folks were personable and professional. The car came back like new in the time frame and price that was quoted. All of my interactions with the staff in person, over the telephone and via email was professional and specific. Really could not ask for more. Also pleased that you support the Alameda County Sheriff.
David and staff- you guys rock, the paint job on my Brown Mercedes was flawless.
Service was impeccable!
I typed them on Yelp. I very much appreciate the help I had with my insurance and of course, the car is absolutely beautiful! Thank you!
Vehicle Make : Mini Cooper
Very friendly and professional. I had to call a couple times to find out where things stood, but wonderful to work with.
It appears that the body work repairs are done fine, but unfortunately one of the safety systems was not working upon leaving the shop. (Blind Spot Monitoring, stuck in on mode and not working) The shop did try to correct for over an hour while we waited with and thought they had it corrected, but did not work. We ended up having to leave the Jeep for the weekend. A little disappointing, but all were professional.
Finished quicker than estimated and job excellent.
Your team was very professional in all aspects from getting an estimate, to explainin claims process and working with my insurance. Great experience all around.
Excellent work by the team starting with Bob who has been supportive and extremely patient throughout. He gave me enough confidence about the work to be done and the final work has exceeded my expectations. Thanks a ton to the entire team.
I dropped my car off on November 9th and picked it up today December 14th. I knew that it would take some time and I was not sensitive to getting the car back quickly, but did not know that you were not open on weekends. I would manage customer expectations be making sure they understand that you are not open on weekends.
I appreciate the care and customer service represented by the B & S Team.
I am totally happy with the entire experience. I will definitely recommend you to others. Customer service and work is top quality. Loved having my car all clean and shiny when I picked it up. Sharon M
Vehicle Make : Volkswagen
B & S Hacienda Auto Body staff were personable and helpful. The work was done efficiently and with expertise! I am completely satisfied with their service and would highly recommend them to others.
You did a fantastic job on the repair and on the detailing of my van. I couldn't be more pleased. Thank you for great service.
Excellent service and good price.
No I asked you guys to write estimate for the damage you did not and you charged me 115 for storage Daley this was not good service
The car looks great!! -
thanks for you help - Rick
Thank you and your staff for a wonderful experience.
A special thanks to Louise for hanging out with me on Friday.
What a pleasure. Really great people :). And my car looks perfect.
Professionalism, courtesy, shop cleanliness are quality of work performed are only a few of the words that come to mind when I think about my experience with B&S Hacienda, and more specifically Bob Hartman's personal attention, thank you Bob.
They were good in fixing the reasonable minor things after I picked up the car. I still have one more small thing on the bottom fender below the driver's passenger door by the back tires. Just needs a little tightening. Bob H. says to bring it in during business hours whenever I can.
Vehicle Make : Volkswagen
Keep up the good work!!
You were recommended by my Mercedes dealer and I completely understand why. Your service and the quality of your work was unsurpassed ????????.
Great fit and finish on the area which was repaired. Excellent workmanship.
Amazing service from the moment I spoke to the first representative to the moment I was handed my keys. Would definitely recommend.
Bob & Jennifer took great care of us and we are grateful to have found you all on Yelp! yes, safe to say i gave a 5 star rating on Yelp!