They were fine. Very communicative. I thought the repair was done well.
Ryan was my representative, he is very friendly and welcoming, made sure my vehicle was going to look just like t did when I first got it.
Great staff, quick and precise. Excellent job on the repairs in a very timely fashion. Thank you to all the staff at B&S for making another satisfied and relieved customers.
Ryan was very thorough and clear with the process of getting our car fixed. Text messaging was helpful !!! I would definitely come back and recommend B&S. Thank you !!!!
My only disappointment was the parts delays due to Tesla Motors. Otherwise, the team at Hacienda was excellent in keeping me up to date and performing the repairs perfectly.
Rodney was very communicative and professional. I was always aware of the progress and any changes. I have had my car a few days, all seems good so far. I really appreciate how perfectly detailed my car came back! I hope never to need body work again, but if i I do, it will be at B&S Hacienda.
Thank you for checking
Thanks for the expensive goodies while I waited!
Awesome customer service. I really appreciate the transparency on my vechical status updates. My car looks amazing, H&S done an excellent job repeating my car. I would highly recommend this place to my friends and family and I am now a loyal H&S customer!
Excellent customer service!
Excellent repair craftsmanship!
Absolutely and extremely satisfied
Great customer service. Bodywork met our expectations, perfect color match, almost flawless! Thanks!
Would do business here again ...
The repairs on my car were not completed correctly including the paint not matching and an additional issue that occurred while the car was in your shop
My car looks fabulous and I am thrilled with the workmanship and service. I will definitely use b&s again. The staff was very helpful and understanding.
Very professional, friendly and efficient. Very grateful for the exceptional service and attention to detail.
Great follow up on progress of work. Raymond was exceptional.
Thanks for getting it done as soon as possible.
I loved the daily updates with lots of detail. Keep doing that.
If I need future work done there is no way I'd go anywhere else.
Ryan always responded my questions in details with very patient manners. He also proactively contacted me with new updates on the status of my car. I am very satisfied with my experience here at B&S Pleasanton.
The service was outstanding from beginning to end! Thank you!
Loose wire found on driver side. Noticed it as soon as I got opened the door to get in. Showed it to Ryan of BS Hacienda. I was shocked at his unprofessional and extremely rude manner of speaking to me, so much so that I had to walk away after handing him the keys to the car.
I'm really offended the manner he spoke to me, I will speak to my insurance company about this and will put in a Yelp review. I cannot remember anybody behaving the way he did. Quite shocked that somebody like this could be employed here.
I will certainly make sure that this will be a business I will avoid if I have to do,any body work in future. It looks like the wire was detached when the car was cleaned, it's not a big deal, but I was worried about anything shorting so I pointed it out to him.
Still shocked at his behavior.
Great communication and over delivered on expectations very impressed will recommend to anyone who needs auto body repairs for car.
Excellent customer service. Rodney was so friendly and quick to help me get a quote for my repairs. B&S kept me looped in on the progress of repairs and the work was done ahead of schedule.
On the day I dropped off my Lexus for repairs, Rodney was on a scheduled day off. Another sales person quickly stepped in to help me and even rode with me to the car rental place so I wouldn't have to transport my toddler, his belongings, and car seat over to multiple vehicles. This was a huge help and a lifesaver!
Awesome customer service!!!
The whole experience was absolutely great! Jason was very responsive and called with updates on how far along the process was.
When I called to the phone on this email after business hours to see what time are you open, i got fax number.
Great customer service. Awesome team, great job and extremely fast. I would highly sugest to see Rodney E, he provided great customer service, updated me on the job status. I would highly recommend this shop to all of my friends and family. Thank you for great work and excellent customer service!
Everyone working there very pleasant. Liked the daily updates. My Mazerati looks as good as new.
Color matching was not accurate, but the service rep was more than happy to correct it. Will be taking the car back in on Monday.
Overall great job. I do want to take it back because when I got home I did notice the driver door is not even as the one on the right. Great customer service and making sure I was aware of the next step to follow. I'll be contacting you soon.
A job well done, thank yoi
The staff was knowledgeable and friendly, and had excellent communication about the status of my car.
Thanks to Tony & Kim for your help on this unfortunate repair! Lol, Steve
Tony and his whole team are amazing. I work for a dealership and we have our own Bodyshop but I still bring my business to B&s because of the trust and loyalty and great service I have been accustom to over the years. Everyone has there guy they go see and Tony and his team our my go to.
Great customer service, keeps you informed on vehicle status, great workmanship. car looks great
I have one recommendation, there was a case of water in my trunk. They probably had to remove it. But it was not placed back when work was completed. Otherwise thank you it was a good experience.
After shopping/visiting several body shops, my Acura (Pleasanton) dealer recommended your company to me for repair. Really glad they did! Your shop is the most professional and communicative body shop I've encountered! I appreciate your efforts!! Will definitely recommend you guys to any/everyone who (unfortunately) will need auto body repair! :)
All the best,
Service writer was great!
Your **** expensive!
We are very happy with the service. They are very professional and have done a good job!
Great people?great work?Reliable and trustworthy!
Good people. Great communication and job well done.
Angela and koop were very attentive and answerewed all of my questions. Thanks!
Your employee is very polite and update me any info at the earliest convenience as you can and your work is greatly done that exceeded my expectations. Thanks!
Vehicle Make : Mini Cooper
I could not be happier with the repairs to my Mini Cooper. As with my prior experiences with B&S Hacienda, the communication was outstanding, the work was amazing and my Mini looks better than new. Thank you and Happy Holidays to the B&S Hacienda team!!
B&S Hacienda Auto Body was awesome! They were very professional and timely, and they took care of all the details on the repairs to my truck, as well as took care of the Enterprise rental car! Thanks B&S!
Ryan was great. Did a great job of being patient and walking me through the changes. Oscar was also good. They both help find and fix critical items that were not done right when it was fixed in another shop. Thank you!
Vehicle Make : Volkswagen
Great communication regarding status of repair. Everyone I talked with was polite and helpful.
I am very happy with the work done. Icing on the cake having my car washed.
Everything was done on time and to a high quality level.
We own a tesla and it is still a new piece of technology in regard to a car repair. Your team did a fantastic job. we loved the updates and all your feedback as well as your customer service. Thanks again, Andre and Pia Khonaysser
I appreciated the regular online updates and the staff was always helpful when I called.
Your company is reliable, helpful courteous . Every business would be so good!
The car looks great and you finished the job ahead of schedule....
Everyone at the office was friendly and helpful!
Ryan provided excellent customer service! He even waiting an hour after the shop closing to accommodate my schedule to make I got my car. And the bodywork looks fantastic!
Thank you B&S auto body you guys were rock! staff was very professional and accommodating, they handled everything for me including the car rental! I have never had such great service and craftsmanship you just don't get this kind of care at other places thanks again. Steve
Great service, nice people, quality workmanship...would rate 10 on a 1-10 scale & refer to other BMW owners!! Thank u so much for taking such good care of my "baby"!!! You guys are the best!
My vehicle was returned to me without re-calibrating the side view mirror camera system. This put me in the inconvenient position of having to return the vehicle to the shop so that the work could be completed. After the vehicle was returned to me for the second time, I then discovered the driver side window would no longer automatically open or close at a single press of the button. I was advised to return the vehicle to the shop yet again. Yet again I was inconvenienced so that work could be performed that was initially overlooked. Upon returning to the shop it was discovered that the window reset procedure was something that could have easily been conveyed over the phone. I was unnecessarily inconvenienced yet again.
We were given frequent updates on the status but the updates were wrong and misleading messing up our plans. The repair took so long that our insurance did not cover the full rental period. The repair work itself was excellent and I have no complaints about that.
They were courteous, efficient, and did excellent work.
VERY PROFESIONAL, VERY GOOD WORK AND VERY FRIENDLY.
I FELT VERY ATTENDED TO. THANK YOU SO MUCH,
Awesome job & great service! ;)
Very convenient. Kim went out of her way and didn't even hesitate to drop me off at the Bart station when I asked for a ride. Paperwork were ready. Follow ups are good. Getting updates on my car through text messages is great. It gives me a worry-free feeling that my car is in good hands. Thank you for taking good care of my car and for the pleasure of doing business with you!
Koop and his team did a great job! Really appreciate it!
Vehicle Make : Volkswagen
You did a great job and did it really fast
Jason and your team did an excellent job on our BMW Z3. Great customer service. We would highly recommend your shop to our friends.
Great work, perfect results and great follow-through while the work was being done.
Not completely / but mostly satisfied . Door
Interiors needed to be fixed a bit so as to not show the
Paint overspray. Then on the drive home I realized
That my rear lights were not reconnected - no
Brake lights, no reverse lights and no turn signals
Thank goodness the policeman who was near me
Did not notice - I had to have a friend reconnect
Everything for me.
I was impressed by the level of attention I felt from Neil to repair of my car in the best manner and in shortest time possible. I will strongly recommend your srevive and return, if so happens.
I have 2 comments about my experience. First, I would appreciate more advanced notice on when my car will be done. On 6/30, at 9 AM, I received an e-mail stating that my car was 68% complete and that it would be ready on 7/3. Then, 5 hours later, at 2 PM, I was notified that my car was ready. A more accurate estimate of completion date would help a busy person like me. My second comment pertains to the lack of completeness of the repairs. When I picked up my car, I looked at the underside of my car and noticed a panel was not properly fastened. Since all the technicians were gone for the day, Ryan, the customer person, had to secure the panel. I'm glad that I caught the problem, and the problem got fixed. However, I expect better workmanship from your company. Thanks for your time.
EXCELLENT SERVICE!!! Ryan Bumanlag assisted me and was very personable, professional, and helpful. He described the process for the repairs needed and answered all my questions. I appreciated the text messages that kept me informed of the status of the work being performed. My car looked great when I picked it up. Thanks!
There was still a minor problem on the front left bumper. Also, the small light on the left fender did not exactly match to the one on the right side. Everything else looked great. Unfortunately, I need to bring my car back to get these things fixed.
Ryan was awesome, he was relentless in making sure everything was up to standard and that I was happy with the repairs. I would give him 10/10 all across the board , great guy and dedicated. Thank you for the work I never fill out surveys but because Ryan put in the extra effort i am doing this, you have a very valuable employee
Rico is great to work with. He's very professional. Rico went through the details of what will be fixed and what have been fixed.
I am glad I have chosen B & S Hacienda Auto Body in Pleasanton to provide the service for me. I will prefer my friends and family to come here for any auto body related issues. In fact, I will bring my wife's Mercedes over as well to fix the front bumper.
Again, Thanks Rico and B&S Hacienda Auto Body in Pleasanton for great service.
Curtious and fast. Could not ask for more.
Ryan Bumanlag did a great job in making sure the auto body work on my car was completed on time. He was very professional and provided timely updates.
Best service, courteous associates and my car looks great! Thanks!
Absolutely superior service
The job was vey well done well done, we are very satisfied with the results.
In addition, all your office people were very supportive and courteous with us. I also appreciated the ride home even though it was much farther than you usually provide.
I'll come back to you if I ever need any other services, and I will be recommending you with no reservations.
Friendly, respectful, knowledgable with great personal service. I highly recommend B&S.
I appreciate how easy you made the process. Having the car rental company pick me up , the e-mail updates, and especially the positive and professional attitudes all the employees have. Plus my car looks beautiful. Thank you so much.
Your team of staff in the office as well as the body shop has always been top in there performances. That is why I brought my truck 200 miles from Red Bluff, Ca to have the best done. Thanks Tony, Kim and Tim.
Rico was awesome! Very helpful and went over and above with help.
Hi - I will see you again on Monday. In my opinion my car was NOT repaired to the right condition.
1) Bumper was misaligned. There are clearly visible gaps between car's bumper and the body.
2) Couple of substantial dents were ignored
As the result - you still have my car; I really hope that this will be remediated Monday as all feedback I heard about your shop before were stellar
Great customer service satisfied with the person who help me with the process will go back an recommended
my hi beams are not working properly and an oil liquid was left after repair of an oil line. some of the Dinan parts were replaced with non Dinan parts as well.
The experience was very nice. Everyone was friendly and helpful.
Great customer service flexibility and communication.
B&S is amazing- great service, great staff - very easy for their customers
Vehicle Make : Mini Cooper
My car was in impeccable condition after repairs. Basically like new!
Thank you for all the personal service you provided.
The team did a great job.
Great service by friendly people. My car was ready a day early and looks brand new!
100% professional! Rico told me exactly what to expect and B&S delivered exactly what was promised. Car looks great and it was returned to me sparkling clean. You folks exceeded my expectations! Thank you!
After I got home I noticed a tire well liner is bent
It is sharp and catches on clothes when you walk
near side of left rear quarter panel
Everyone was very friendly and thorough. The car looks great. Thank you
Professional courteous respectful I would recommend the company to friends and family in a heartbeat
Professional in all aspects. Well done.
Awesome communication and service
Tony and Ryan were fantastic and very responsive. I want to thank To y for regular follow-ups and providing a very high quality of service.
Great job! Very professional.
We have used B and S Hacienda in the past and will continue to do so in the future if necessary. They do a great job.
My car was ready 24 hrs earlier than promised. It had been washed and looked brand new. The waiting was very nice with current issues of women's magazines instead of dog eared copies of Field & Stream. The staff were very friendly. They made the repair experience as pleasant as possible
Car looks wonderful. Staff is VERY helpful and friendly, kept in touch with me with status updates. That's just what you need when you've bruised the fender of your favorite Honda :)
Job well done. Staff were friendly, helpful, and interested in taking care of my car and my needs.
I also appreciated the ability to have yo take care of the Farmer's insurance needs in one stop.
The workmanship on the repairs was excellent.
Always was attended to quickly and with the utmost professionalism. Glad I found you all when looking for an auto body shop.
The job was done quickly and expertly, and staff were uniformly courteous. Well done!