There were scratches on the rear door trim, on the repaired side, when I picked up the car. I was told I would be contacted about it but haven't been. The gentleman who showed me the repair took a picture of it.
Steve kept me fully informed about the status of the repairs and clearly explained the difficulties in obtaining parts from Tesla. I found him to be very responsive to my requests and he often initiated the call to let me know about any progress.I think Steve is a very valuable part of your team. Bill Mauzy
Beautiful work. I appreciated that Tom gave regular updates regarding the work being done on my car. Everyone that I encountered at La Mettry’s was friendly, knowledgable and helpful. Great customer service!!! I was amazed that they took the time to detail the interior of my car. Very unexpected!!!! When I picked the car up it felt brand new. I could not be more pleased with my experience at LaMettry”s....
Vehicle Make : Mitsubishi
The body work on my Jeep Cherokee turned out great. Most important, throughout the whole process Lamettry’s kept me informed on that status of my repair. Every time I went interacted with the staff, they were professional and polite.
Everybody was very niceA lot of thank you's.
Good communication from Steve especially with delay in getting needed parts due to Audi’s ordering system.
Repair Team stayed in constant contact and auto was ready when promised
I am happy with the service I received at LaMettry's. I would recommend.
Even with the mix-up of unsuitable bumper which
delayed repair , that happens and not your fault.
My truck looks great !!
Everyone was very nice and professional
My truck has been in the shop for over 4 weeks and I was told it would be done in a week. I was told I would get updates via text, which I have not (for the most part). I’ve had to call in to get updates and Tom was not able to answer them and had to check ... evertime. Then he’d call me back hours and hours later or the next day. I’ve also still not gotten my truck back yet. When I was told to come in and pick it up, there were 2 dents and scratches on the quarter panel. The whole process has taken way longer than I expected and the communication has been very poor.
Prompt courteous top quality service.
Very well done job just took a little longer than expected
Vehicle Make : Volkswagen
Look forward to doing business in the future.
The work on the car had not been completed the first time around and needed to be left behind for another 3 days for a major miss. It was a clerical error, but a major one.
LaMettry's provided prompt, professional service from the time I made my first call to when I got my car back all spiffed up. I would recommend LaMettry's to anyone seeking collision repair.
We would definitely recommend you to someone else. We felt your service was excellent. Thank you, Joan
Tom did a great job, from hitting his mark on the estimate, to communicating with me every step of the way. I wouldn’t take any of my family vehicles anywhere else. Lamettrys is the best!
Vehicle Make : Volkswagen
Allen (spelling) is the best!!!!! Give this guy a raise ;)