My experience with your business unfortunately My car was not starting and it wasn't washed or detailed like I was told at **** o'clock today when I called that I was going to come before five closing time. Something was wrong with the battery when I brought it in on Monday there was nothing wrong with my vehicle or battery just the repairs needed to be done I was upset and highly disappointed In your services never had to deal with this kind of situation and being treated like this I had to call your office before you guys left because my daughters car was giving her problems on the way home you guys were closing in five minutes Ted had told me if I could bring it back it wouldn't be in time hopefully he put notes that this situation happen because I will be calling first thing Monday morning to getting this resolved ..
I was really impressed by the amount of customer service that was provided. I would go back in a heartbeat and will tell all my friends about our wonderful experience.
They were exceptional! Staff was friendly. Work was done in a timely manner. Work was fantastic!
I was overall satisfied but it took too long to get my car back.
Very impressed w/the timely notices of the progress on my truck. If I need any repair work in the future your #**** on the list. Everyone I spoke w/ on the phone or in person was professional about their job. Well done Travelers!
Thank you so much you always exceed my expectations have your work
It is good to know that the same quality of work that you commit too is real.
Yes, I was completely satisfied. From the very beginning of their service; they were completely attentive and professional. They kept me informed of the progress with my vehicle daily and the adjuster was accommodating professionally. I felt that the repairs were completed in a timely manner as well as being impressed with their customer service at the front desk. I have worked with Traveler's before (with some challenges); however, Gary has always tried to to the best that he can to represent his client and that is noticed. I appreciate his loyalty to Traveler's and his overall integrity. So far Traveler's has a five star rating in my book.
Vehicle Make : Mitsubishi
Repairs were done quickly and well. Thank you.
Always friendly and great work
You guys do awesome work. Thank you
Vehicle Make : Mitsubishi
Repair was done very quickly, everyone was helpful, great experience.
communication with customers was very regular but not accurate. I do not believe it is professional to promise a date and then change it twice. The explanation of the change was "I don't know what happened." Unprofessional.
Vehicle Make : Volkswagen
Terrible work!!! Picked up car after 2 months of repairs at 5:15 PM on 6/2/16 temperature was 103 degrees and no air conditioner! Was told it worked on test drive and was asked if I really knew witch buttons made the air work? I guess I sound and look like a moron. Then tried the cruise control as I live an hour up the mountain and was told just bring it back which requires 2 cars down the hill wait in town how long then two cars back up the and all of this for $1000 deduct and '$12000 repairs good job
The most professional front line, which show8 in the finished product, that the back works like the front
Great job and that's Sara you're the best
I am 100% satisfied and I will surely refer my friends and family to your business. Great friendly staff couldn't ask for more. Thank you once again sincerely Rita A
Jim and his team of professionals always do great work! Keep it up
Dave Kurata, Kurata's Automotive
We are happy with service; start to finish.
U kept changing completion date
It looks good. I'm just a little concerned about a carpet stain that I didn't notice when I picked it up. I hope the stain comes out of the carpet.
I've been taking my cars to you guys for years and I'm all ways satisfied with the work and everyone who work there
A few spots need to be fixed and when you wipe down the interior of a car you should not use chemicals on the radio display. Permanent smudge marks now.
Job well done,paint matches can't even tell the door was replaced.
Ready to show it off to 14 older people today
The work was done in a timely manner. My car is clean inside and out.
The entire experience, from reception to pick up was wonderful. I was 100% pleased with the quality of work and the outstanding customer service. Job well done!
liked the way the truck was cleaned before picking up good job............
Communication between myself and Traveler's was thorough and timely. I was kept up-to-date about what was going on, and when when.
Sarah and Terry provided excellent customer service. We also appreciated the text messages that we received periodically on the status of the vehicle. Thank you so much!!
Thank you for a job well done. Truck looks great!!
I was mainly satisfied w the excellent customer service by the two receptionist I spoke with. They are the only reason I am saying I am completely satisfied. And also my car did look amazing and like brand new but the receptionists are the best!!!
Car was delivered timely...the ease of obtainibg a rental car and return is a great service...car looks like new
The young lady that helped me up front was very friendly & Knowledgeable
Missed **** side of my bumper and part of the grill, and both towe hooks. Very inconvenient due to the fact I live in Kerman and now have to make another trip to Fresno for more repairs.
Great job. Kudos to all involved
Very helpful and communicative during the process
I appreciate the prompt servicing and helping me with transportation.
Thank you for keeping me informed on the progress of my vehicle
Travelers was great, they were the best
Great service and updates.
Awesome job and the speedy recovery on my repairs
Everyone was super friendly and easy to communicate with.
Excellent service. The work was exceptional.
Thank you for getting job done so quickly.
Thank you for your kindness and professionalism.
Thanks is a good job I am satisfied
Was very satisfied with all aswpects Thank you!!!
I'm completely satisfied at what travelers has done . They kept me up todate . Thanks again. I will recommend them if anybody
Needs car body work .
I was completely satisfied with the "pro" attitude and the great body men. The staff was all friendly. I wrote an online review at google plus giving you a great review , as well. And the car LOOKS GREAT!
All work was done to my complete satisfaction. The office personnel were friendly, courteous and professional. I was kept up to date by email on the work progress, which I appreciated. Traveler's Body And Fender Work will be my first choice for any future work that I may need. Good Job!!
The work done on our vehicle was completed in a timely manner and was ready on the estimated day. The body and paint work done was excellent as well as the customer service. Thank you to all involved.
I have 2 lights come on since the repair. Will take the care in today to get it looked at.
CHECK ENGINE LIGHT
Triangle with !
I've never had this problem before until now.
Good communication and it seems like they care.
Vehicle Make : Volkswagen
As always. It looks better than before the incident.
Thank you for the incredible job.
Great service... I will return
Everyone up front is kind and has great customer service skills. I was kept informed of progress and was able to take care of issues over the phone which was very convient for me. I believe this is my third time bringing my vehilce in for repairs and have enjoyed my experience each time and I will continue to use Travlers when needed. My car looks great, Oh and the office has GOOD CANDY...!!!
I was treated very nicely by your staff. The work done to my vehicle was completed in timely manner. I'm very satisfied with the out come of the work done. I will recommend your business to others. Thank you !
Joe in Fresno !
You guys did excellent work on my car and husbands truck. Everyone was very nice and made it very easy from start to finish.
Great customer service! Like the real-time updates on the status of my car. Thank you!
As customers for years we have always been satisfied with the service and workmanship provided by travelers auto body
Both jobs I had done recently were very satisfactory. From the moment I walked in the door I was happy with the professionalism of all staff. The staff explained everything in detail and completed the work earlier than expected. I will for sure use Travelers again and recommend this company to others who need body work.