Vehicle Make : Volkswagen
Everything was ABOVE expectations, however, completion date for my vehicle changed 4 times. I missed work 2 times too many based on estimated completion. The premium for insurance was only $500 but those 2 days of work cost me an additional $300. Had I avoided that I’d be satisfied 100%, rather than 95%
Vehicle Make : Volkswagen
Kevin was very thorough with his assessment of the damage and communicated very clearly the steps to be taken. I appreciated his ongoing communication and updates. Overall, given I had to take my car in for repairs for damage caused by another party, I felt that Chilton did a great job in all aspects.
Kevin Roa and his team at Chilton were a pleasure to work with. Kevin kept me advised of progress, by email and phone. My Jaguar XKR had an unusual paint job, which is why I bought it new in 2010. Kevin's team spent an entire day just trying to get the precise correct color. It was not easy. Finished product looks great! I highly recommend Kevin Roa and his team at Chilton.
Give Kevin a raise. He was courteous, attentive to detail, very professional and took care of my car efficiently and on time. thanks Peter T
I appreciate the updates about how the repairs were going. The customer service overall was great! I would recommend Chilton.
Once again Kevin was exemplary. Always attentive, helpful, reassuring, informative on sending me regular updates and extremely professional. The repairs were perfect. And I appreciate Kevin for washing my car. I recommended a close friend, Alicia Ephraim recently to have her car repaired at Chilten’s. She was really pleased and completely satisfied.
I always feel like a valued customer and well taken care off. Thank you for your great service. Especially thank Kevin.
The repair work was done beautifully and Kevin and Veronica were courteous and very professional to work with.
Super nice staff. High communication. Got car back to us before estimated time. Will highly recommend.
The service was prompt and friendly!
Kevin was a pleasure to work with. He went above and beyond on multiple occasions. We were excited to get our vehicle back in pristine condition. A job well done!
Kevin is both knowledgeable and a good commicater. I will return and recommend to others.
Good communication. The car looks great and the scratches have been repaired. Thanks
Kevin at the San Rafael shop was the best! Totally on target with the estimate, job completion, and extremely courteous and pleasant to do business with. Many Thanks to Kevin.
The whole experience was great from start to finish. What more can you say when everything is excellent? Except maybe ... Thanks, guys.
Kevin was attentive and available. He also came up with a great solution to speed up the repair by several days. Excellent!
Really appreciated your accommodation and the drop off key service.
Great job. Delivered as promised.
Kevin (at your SR office) is awesome. Second time that I've worked with him on a repair. He's diligent, understanding, & patient! He's a pro in all ways. He made the whole experience with this repair straightforward & manageable. Thanks chilton & Kevin!!
My vehicle looks brand new and still runs great! I appreciate the frequent communication and flexibility of the staff. Thank you very much for your service!
I have had two Hondas repaired there within the last 30 days. I am amazed at the service. The people are friendly and professional, the cars were completed on time and with incredible workmanship, and the cars are vacuumed! Fabulous!