Responsive, very good communication, great job and on time. Also coordinated with service to get an oil change completed while at the shop. Very Happy!!
The staff was very pleasant, courteous and professional. I appreciated the updates and will recommend your business to friends .The workmanship is excellent and my truck was returned in very clean condition. Thankyou Ron Bigelow
You are very professional and did a great job on our truck. We are happy with all. Thank you The Ortega's
I was very pleased with your personnel, both at the reception desk and the estimator. Hopefully I will never have to use your service again, but if my car gets hit again, I would certainly use your shop.
I understand there was a recall on the repair part, but no one - not USAA, not Auburn Collision, not Subaru (that I could tell) ever tried to expedite this part. My vehicle was DEAD - not operable, not just waiting (and still operable) for a new part as part of the recall. Everyone was happy to "call and check status" - when I called to see what the new delay was - from someone else, but no one ever went to bat for me. The waiver of my $100 deductible was a nice touch, but honestly, 8 weeks + 2 days in the shop (+ 4 days in my garage until I could bring it in) was more than a "bit" of an inconvenience.
Very satisfied with all involved
This is the second time I have had to bring a vehicle to you all. My first experience went so well that I knew if I was ever in that position again, I knew where I would take my vehicle. Only thing that changed, is you all moved into a bigger, more beautiful location. The service... might have actually even been better than the last time I had to visit you all. From the moment I walked in, everyone was so helpful. Angie kept me informed throughout the process, even being proactive with the insurance company and keeping me updated with how the insurance company was handling things. My first thought was I was so scared my car would be totaled, and I am SO grateful that it was not. Thank you all so very much for taking care of me and my car, it looks beautiful once again. I sincerely cannot thank you all enough for great service and a job well done.
Thank you again,
You did a fantastic job on my Subaru and Angie was wonderful and very
Supportive. I was kept updated on the progress and really appreciated that. Thank you
Got it back with a cracked wind shield. Not cracked when brought in for repair.
Job well done. Done on time. Everything looks great.
Thank you very much
Thank you very much, everyone there was super nice and helpful and wandered any question that I had. Truck looks good as new like nothing ever happend. Thank you very much
Looks better than when I purchased it originally. First rate professionals, keep up the good work!
Excellent service and product. Very competent claims personnel and all I came in contact with. Good outfit Brian ****
My first (hopefully last) time needing collision repair. Jeff Collins and his team made the process stress free and kept me thoroughly updated everyday. I would highly recommend their services. Great experience.
Top to bottom that is a very well ran building from reception to detailing.Rental car was there the moment I dropped my car off. Good coffee. The entire process was painless and as pleasant as can be
Dan was absolutly phenomenal ..how he handled my car the level of care was amazing and whwn i picked it up 5 days later i couldnt believe yhe amazing work yhat was done thank you dan for taking pride i . my car thank you auburn collision center
Thanks for your attention to the details, your constant updates and the donut.
second seperate repair in last few months but looks as good as new.
Dan was very professional , and provided excellent customer service - including great communication and early car delivery . Body work was first rate. Would definitely recommend to anyone