Vehicle Make : Volkswagen
Unknown yet...air bag lite on dash now constantly on; door appears slightly out of line- need to slam it to close tightly-at your suggestion, being diagnosed at junkinsVW next week
Fantastic job. I would highly recommend Prestige Ford Auto Repair.
Every one was very professional and courteous. Fast service with excellent customer service. Wonderful experience with prestige
The repair is excellent however the communication with GEICO was bad. We arrived for our initial estimate and was not checked in just instructed to take a seat. We sat for **** hour before they discovered that they had no record of our appointment or of our claim . A call to GEICO was not much better initially as they said we had not filed a claim . I provided a copy of the claim we filed and of our sssigned appointment at Prestige Ford. At this point we were told that they were filled up for 2 weeks. They discovered an opening in the body shop so we left the car for repair and received it 13 days later. We received no instruction from GEICO until we received a letter stating that a claim filed by GEICO against the other driver’s insurance was denied approximately 10 days after the accident. We filed the claim and the Highway Patrol report , and statement of the accident after the accident and in the process 2 claim numbers were noticed. I talked with Stephanie Vasquez to correct the problem and confirm that the claim we filed was received with the statement and report . She confirmed it was in fact received and was in order.later we kept getting requests for our stamens and replied in was forwarded with our claim and the report. We later received the same requests again .All of this without any real communication which badly affected our confidence of the process.Fortunately the repair work is very impressive . I am taking the time to explain all of this in detail as I am and have been for many years a customer of GEICO and have held the company in high esteem . At one , raising our family we had 9 cars insured with GEICO and were always happy with our choice.Hopefully this will serve to help improve the problems we experienced. Bob Thames
Looks great and finished ahead of schedule, thank you
Great customer service, communication was excellent throughout the whole process
Thank you guys for all your help!
I was treated respectfully from beginning to end. Repairs were made to my complete satisfaction. Thank you.
Tony in the body-shop was fantastic to work with! He kept us in the loop every step of the way and when my husband picked up his Jeep he was thrilled with the results and said it looked better than when he bought it!
All went great
Prestige Ford Body Shop Replied:
Very customer oriented--excellent communication
from Mr. Bess. Completely satisfied with the work and the whole experience.
Well done. Could not have asked for better service.
After getting a closer look at the repair outside the glaring morning sun ( not Prestige’s fault the sun was shining!) It was obvious the paint work
Is subpar. Orange peel is so pronounced that you can feel it. Should never has passed a QC inspection.
Your people are wonderful to work with. They explain
everything and make sure that you are aware of the
problems. They are very courteous and cooperative. I like their helpful and cheerful attitude. I would bring my car there for repairs without a second thought.
I have to bring the vehicle back. The washer fluid container is leaking fluid in my driveway.
Excellent customer care; very responsive; regular updates. Excellent workmanship. Appreciate all the care!
Really great communication consistently while my car was being service and great job on the car itself. The only improvement I would suggest is having a clearer line or way to be helped in the body shop office. Something like a sign in sheet could help. Overall, I’m very satisfied with Prestige Ford!