Facility was clean. Staff was awesome. Work was the best of its kind.
I don't like that I had to use the service, but the folks at Caliber Collision made the process as painless as possible.
Ron and co. were fantastic every step of the process. I was stressed out when I walked in but everyone (from the nice lady at the front desk, to Ron, to another few guys who walked through) were great and really set me at ease. I was contacted when I was told I would be and there were no surprises in the process. Thanks to the team.
I really appreciated the consistent updates with the status of my car. The communication with the rental car company also made this experience much easier. It was by far the most streamlined and best communication I have ever had when getting body work done on my vehicle and I will most definitely recommend the shop to others.
My car was returned sooner than was originally discussed. The job looks very nice.
I became nervous though, when I went to start my car and it wouldn't start; Mr. Disque jumped the car; & explained what may have caused this to happen. I haven't had any further problems with this.
When I got home, my husband discovered my spare tire wasn't in my trunk.
Still, I'd recommend Caliber Collision.
Great service and attention to my needs. I'll definitely return in the future.
Excellent service!! Couldn't ask for better service. Keep up the great work!
This was my first time dealing with Caliber Collision. Everyone was very professional and nice! I was very upset when I took the care in, they were caring and made me feel at ease.
Very efficient and fast. Great communication with the shop at all times. Great job on the repair.
Ronald Disque was extremely efficient in handling all the many issues that came up with my insurance company in the 12 days my Jeep was at Caliber Collision. He knows his job well and is a BIG asset to the shop. Pay him well for his expertise. Many thanks go out to ALL that worked on my Jeep......a job well done! It's a 2002 but looks brandy new now!! Thanks guys!
After having my vehicle service just 2 weeks prior to this accident, I knew that there wasn't no questions, I was coming back. Excellent service!!
Great communication during the process. Fast turnaround too. Originally thought I'd be getting my car back on Friday (dropped it off Monday evening) but had it back Wednesday. Great service.
THE STAFF WAS VERY PROFESSIONAL AND HELPFUL. I WOULD RECOMMEND THEM TO ANYONE.
From the time I called to set up the inspection to the day I picked up my car everyone was very nice and kept me informed of the repairs throughout the process.
Wow! The couresty and professionalism was great and fast! Thank you all for a job well done!
So much easier than I thought it would be, and my truck looks brand new! Thank you!
Ron was excellent, he provided me with several weekly updates and progress on my vehicle. He was extremely professional and a pleasure to work with.
Excellent service. Excellent customer service and support.
Very nicely done. Ron kept me updated along the whole process.
Fast service, great communication, very trustworthy
Good work and great customer service from start to finish
You all did a great job on my vehicle. It looks brand new! Ronald Disque was great at calling me and letting me know the status of my car. Thank you again.
Easy and painless.
Thx Randy Hodo
So far I am very pleased with Caliber Collision. I got frequent updates and they were very professional. They took great pride in their work.
Thanks You all did great. Truck looks good.
Very professional establishment. Very thorough in explaining what was required to repair the damage. Vehicle was dropped off Monday, and was ready for pickup Wednesday evening. I would definitely use Caliber Collision in Charles Town again.
Staff was very helpful and provided status updates on my vehicle when there was a change, i.e. parts received, vehicle moved to paint, vehicle was ready for pickup.
Just excellent service all around!
It was a pleasure to work with your associate, Ron. He was a true professional and cordial in all my interactions with him.
Great job and very nice staff. Altogether good experience.
I was impressed that the initial estimate focused on the worst case scenario, and that the actual repair was both cheaper and quicker.
Very satisfied with the repairs that were done. Very much like the great communication during the process, appreciated getting lots of updates and always knowing the status of the repairs. Thank you for the great service!
Initially I was told that I would be able to sign over the insurance check to Caliber to pick up my car. When I got there they told me there was a new policy that couldn't allow that and I didn't have my checkbook. Then I had to go to the bank to try to cash it but wasn't allowed because it is an out of state bank. Then I was told to go to Walmart to cash the check. They couldn't do it because it was over 3k. Then I had to go all the way home to get my checkbook. After almost 2 hours I had my car. If I was told that originally I would have been ok, but bringbtoldnone thingbinitially and then another when I went to get my car was frustrating and very embarrassing.