The bumper was incorrectly trimmed out to Subaru factory standards. I communicated to the local vendor in Haslett on 2/22/19. They indicated that they would order the bumper cover and contact me to schedule at some point last week. My insurance company initially paid for the repair and rental car. I communicated that I need a rental car as well and don’t expect that cost to be attributed to me due to the error made by Vision Collision.
I am awaiting scheduling at this time.
Excellent customer service - helpful, prompt, professional and timely follow-ups.
Very much appreciated the on going feedback we received about the progress of the repairs.
From the time we dropped the car off until we picked it up, we received regular and clear updates. You answered all of our questions and made us feel confident that our car would be taken care of.
I have only had the car back for **** day but it looks very nice. The communication was excellent and the customer service was great.
While I really hope that I won't ever need the services of a body shop again, if I do I will absolutely use Vision Collision - Haslett. It was so refreshing to find friendly professionals that understand customer service.
I had a great experience, my car was done super fast and looks great!
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